Pega BPM Review

Full integration, flexible, and knowledge technical support


What is our primary use case?

The solution can be used to quickly manage and monitor processes in your organization. 

What is most valuable?

I have found the solution to be flexible and they provide good support. 

In general, we use web services to integrate this solution with our other tools. It is the main approach we use with this solution and it integrates with all tools that we need. If you want to integrate with other solutions such ThreatFire or similar, it is possible as well. 

What needs improvement?

The previous versions had good training documents but the updated versions need to improve the documentation.

For how long have I used the solution?

I have been using the solution for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We have a customer that has over 6,000 users using the solution.

How are customer service and technical support?

The solution provides very good support. They have the experience, knowledge, and are always helpful. 

Which solution did I use previously and why did I switch?

I have used previously used Camunda, jBPM, and IBM solutions.

How was the initial setup?

The version for private use on your workstation is easy to install. However, if you want to prepare a platform, it is not easy. All good solutions are not easy to install and tend to be complex and because of this, I would not say this solution is any more complex than any other good solution.

What about the implementation team?

The amount of technical team needed depends on the project. For small implementations, we use one to two people and for big projects, we can have over 30 developers.

What's my experience with pricing, setup cost, and licensing?

The solution could be less expensive according to my customers. However, I think the price of the solution is fair.

What other advice do I have?

This solution is one of the best tools on the market right now. I would recommend it to others.

I rate Pega BPM a ten out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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