Salesforce Service Cloud Use of Solution

ChanchalSaxena - PeerSpot reviewer
Lead Digital Transformation at Kohler Co.

I was onboarded onto the platform approximately four months ago.

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ChanchalSaxena - PeerSpot reviewer
Lead Digital Transformation at Kohler Co.

I've worked with Salesforce Service Cloud for more than four years.

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Joanna Hindle - PeerSpot reviewer
Support Operations Manager at One Advanced

I have been working with it for six months.

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Buyer's Guide
Salesforce Service Cloud
March 2024
Learn what your peers think about Salesforce Service Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,740 professionals have used our research since 2012.
Diganta Tah - PeerSpot reviewer
Director - Customer Experience at a consultancy with 10,001+ employees

I have been using it for seven to eight years. 

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NK
Project E2e Architect at Optus

I have been using Salesforce Service Cloud for two years.

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Ajit Saikia - PeerSpot reviewer
Global Alliances Management at HCL Technologies

I have been using the solution for three to four years.

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ML
Salesman at Manacor

I have been using Salesforce Service Cloud for four to five years.

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SaurabhSingh4 - PeerSpot reviewer
Data Analyst at Wespath Benefits and Investments

I've worked extensively with it for two to three months, gaining valuable experience during that time.

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SD
Founder & CEO at imfine.club

I have been using Salesforce Service Cloud for six months. 

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Aravind Sridharan - PeerSpot reviewer
Head of Data, Analytics, and Applications at FTC Solar, Inc

I have used Salesforce Service Cloud for a few years.

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JN
Company Owner at a consultancy with self employed

I have plenty of experience using this product. I have historically worked with Salesforce. So, I have been with Salesforce since 2017. 

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TC
Key Account Manager - Cloud Technology at a tech vendor with 501-1,000 employees

I have been using Salesforce Service Cloud for ten years.

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it_user379731 - PeerSpot reviewer
Senior Consultant at a tech services company with 10,001+ employees

I've used it on my current project for three months.

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it_user379719 - PeerSpot reviewer
Artist and Owner at a tech consulting company

I've been using it since 2006.

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it_user361608 - PeerSpot reviewer
Program Manager | Technology Consultant at a consultancy with 10,001+ employees

I've used it for three years.

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it_user342396 - PeerSpot reviewer
Founder at Learn SFDC

Seven years as an implementation consultant.

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LC
Sales Consultant at a tech services company with 1-10 employees

I have experience with Salesforce Service Cloud for almost 1 year. 

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JL
Senior Vice President with 51-200 employees
Three to five years. View full review »
it_user361551 - PeerSpot reviewer
Implementation Team Lead at a marketing services firm with 501-1,000 employees

I've used it for approximately one year.

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it_user375486 - PeerSpot reviewer
Salesforce.com Developer/Administrator at a recruiting/HR firm with 1,001-5,000 employees

I've used Salesforce for over six years

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it_user377616 - PeerSpot reviewer
Consultant at a tech services company with 501-1,000 employees

I've used Service Cloud since 2009 as first a customer and then as an implementation consultant. I have implemented it in various companies with multiple verticals.

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it_user317994 - PeerSpot reviewer
Systems Engineer Cloud at a tech services company with 10,001+ employees

I've used it for four years.

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it_user361434 - PeerSpot reviewer
Consultant at a consultancy with self employed

I started to use it two months ago and absolutely love it. Currently, I’m part of an implementation project where we earned high satisfaction from our client.

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it_user344478 - PeerSpot reviewer
Salesforce Consultant/Developer at a consultancy with 51-200 employees

I've been using it for over four years.

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it_user339798 - PeerSpot reviewer
Solution Architect at a tech services company with 10,001+ employees

I've used it for about two years.

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it_user293352 - PeerSpot reviewer
Head of Business Development - Automated Marketing Systems at a marketing services firm with 51-200 employees

I've used it for four years in total.

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it_user314037 - PeerSpot reviewer
VP - Sales & Business Development at a music company with 51-200 employees

I've used it for six years.

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it_user361941 - PeerSpot reviewer
Business Process Consultant at a renewables & environment company with 1,001-5,000 employees

We started implementing the Salesforce Service Cloud and Console for our telesales department about six months ago because we needed a way to streamline the workload for outbound calling and handling incoming web requests and wanted to also implement the Salesforce Live Agent on our webshop. Since Salesforce just launched Omni Channel, we decided this would be a great way to do all these things.

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it_user361578 - PeerSpot reviewer
IT Director at a manufacturing company with 501-1,000 employees

We've used it for more than a year.

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it_user356802 - PeerSpot reviewer
Salesforce Technical Specialist at a comms service provider with 10,001+ employees

I've used it for three years.

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it_user338421 - PeerSpot reviewer
Technical Analyst at a tech services company with 501-1,000 employees

I have been using this solution from more than three years.

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it_user342639 - PeerSpot reviewer
Senior Manager at a tech services company with 10,001+ employees

I've been using it on and off for 12 years.

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it_user377472 - PeerSpot reviewer
IS Manager at a manufacturing company with 501-1,000 employees

I've used it for one year.

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it_user361590 - PeerSpot reviewer
Ambassador at a tech company with 501-1,000 employees

I've used it for 12-14 months.

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it_user332889 - PeerSpot reviewer
Sr. CRM Systems Analyst at a computer software company with 501-1,000 employees

I've used it for over five years.

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it_user332844 - PeerSpot reviewer
IPO Business Partner for Marketing at a manufacturing company with 1,001-5,000 employees

I've used it for eight years.

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it_user363717 - PeerSpot reviewer
Salesforce Service Cloud Admin at a financial services firm with 1,001-5,000 employees

I've used it for over four years.

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Buyer's Guide
Salesforce Service Cloud
March 2024
Learn what your peers think about Salesforce Service Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,740 professionals have used our research since 2012.