Salesforce Service Cloud Review

It has the ability to customize which is valuable.


What is most valuable?

  • UI
  • Easy to build
  • Standard features
  • Ability to customize

How has it helped my organization?

  • Collaboration using Chatter
  • Reporting using Wave Analytics
  • Call center
  • Case Feed
  • Console

What needs improvement?

Avoid customizations as much as possible.

For how long have I used the solution?

I've used it for over four years.

What was my experience with deployment of the solution?

No, it's very easy especially if Standard functionality is used.

How is customer service and technical support?

They're very good.

How was the initial setup?

Initial set up was done using Standard features and hence it was very simple.

What about the implementation team?

We did it in-house.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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