ServiceNow Now Platform OverviewUNIXBusinessApplication

ServiceNow Now Platform is the #5 ranked solution in our list of top No-Code Development Platforms. It is most often compared to Microsoft PowerApps: ServiceNow Now Platform vs Microsoft PowerApps

What is ServiceNow Now Platform?

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

As a purpose-driven company, making work, work better for people guides everything we do.

ServiceNow Now Platform Buyer's Guide

Download the ServiceNow Now Platform Buyer's Guide including reviews and more. Updated: August 2021

ServiceNow Now Platform Customers
experian, beachbody, health partners
ServiceNow Now Platform Video

Pricing Advice

What users are saying about ServiceNow Now Platform pricing:
  • "Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."
  • "It's expensive and if you need some analytical views of your activity, there is an additional cost."

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ITCS user
Technical Architect at a computer software company with 10,001+ employees
Real User
Top 5
Agile and robust tool; needs some improvements.

What is our primary use case?

Our primary use cases for ServiceNow Now Platform include use incident management, problem management, case management, and our asset management. It's not used much for the business management part of it, though it's being assessed for it. We have other tools to manage that. In my organization we have the scenario where we will integrate with a couple of other tools which we have already purchased, which are used for the information management part of it. These will be integrated with this Now Platform. Another area which is currently being looked into but not yet implemented, is the… more »

Pros and Cons

  • "ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
  • "The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."

What other advice do I have?

It depends on the assignments you have in your organization. Our organization is very process oriented and it faces the drawbacks of that, in the sense that it is not very agile. I think for such organizations, ServiceNow could bring in some improvements, provided we really understand how to use the tool to really ensure that the different services in the business can work together. And to understand what your problem areas are and how this tool can help you. People from different departments and different areas, especially from business and IT, should really join hands and work together. They…
MalayKapat
ServiceNow Technical Consultant - PPM and HR at a computer software company with 10,001+ employees
Real User
Top 20
Service desk functionality that has many features and is highly customizable but comes with a high cost

What is our primary use case?

I am actually a development expert within the ServiceNow platform. So I implemented ServiceNow for some of our customers as well as within our company. I help them to implement some applications customers and configure what they need from the suite of management applications available within ServiceNow. The most important thing we use this solution for is IT service management where users implement processes like incident management, problem management, or chain management. Incident management and problem management at its simplest can be a system whereby any user in an organization can report… more »

Pros and Cons

  • "The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."
  • "The pricing model is complex and needs to be both lowered and simplified."

What other advice do I have?

The foremost thing I would like to recommend to people considering ServiceNow is not to try to reconfigure or customize the out-of-the-box process too much. Stick to the out-of-the-box processes that are provided as much as possible and use minimal customizations. We used to say to our customers to use maximum configuration but minimum customization. On a scale from one to ten where one is the worst and ten is the best, I would rate the ServiceNow product overall as at least an eight.
Learn what your peers think about ServiceNow Now Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2021.
536,053 professionals have used our research since 2012.
SamirTafech
Senior Digital Enterprise Director at DetaSad
Real User
Top 20
Readily available e-courses makes this solution easy to learn and use

What is our primary use case?

We have customers that we are assisting with this solution, and we are also using it internally. We are providing and using ServiceNow as a KSA hosted solution on our cloud (DETASAD SAHABA), not the SaaS model and that therefore we are offering it for our clients as a world-class product fully compliant with Saudi security regulations with all data remaining is Saudi Arabia. ServiceNow is an integral part of our service solutions and all our clients benefit from it. We have two modules. We have the ITSM and the WFM. The WFM is not activated yet, and I am working on implementing this… more »

Pros and Cons

  • "Learning materials, such as online courses, are readily available."
  • "The licensing for this solution, with respect to the user, needs to be improved."

What other advice do I have?

I am currently taking courses on this product to learn more about the platform, as well as the functionality that we have not been using. My advice to anybody who is researching this solution is to have a better look at the overall capability of the platform. Many people, including us, understand ServiceNow to be a ticketing system. They do not see the other functionalities that are very big, and very important. This is a great platform but it must be used correctly, and not only for ticketing. This solution was not well utilized in the company. Rather, it was treated as an application like…
JP
Chief Operating Officer with 51-200 employees
Real User
A reliable low-code solution that is flexible and has good support for complex problems

What is our primary use case?

I am in a consultant position as the office of operating activity and business activity. I have one foot on the operation side and the other on the sales side of things. We implement solutions for our customers, and ServiceNow Now is one of the platforms that we work with.

Pros and Cons

  • "This is a development platform that provides us with a strong database and a low code environment."
  • "The basic reporting system is rather static."

What other advice do I have?

It's a very reliable, strong product. I would rate this solution a nine out of ten.
MJ
Delivery Manager at a computer software company with 10,001+ employees
Real User
Easy to use platform that enables us to work seamlessly

What is our primary use case?

It's part of a suite of other ServiceNow solutions.

Pros and Cons

  • "We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
  • "The cost has room for improvement. It is currently expensive."

What other advice do I have?

I would rate it an eight out of ten. My advice would be that it's quite good but make sure to first look at the process. That is the most important part of the implementation. Look up ServiceNow and look at the process. I would recommend this solution. It is an easy to use platform.
Pol Mas Viza
Director, Business Process at Seidor
Real User
Top 20
Good performance and provides a wide range of services

What is our primary use case?

We are a service provider and this is one of the solutions that we work with to offer services to our clients.

Pros and Cons

  • "The main reason that people use ServiceNow is that performance is very good."
  • "This platform is used more by large companies because it is a little bit expensive."

What other advice do I have?

The suitability of this solution depends on the size of the company and the scope. For large companies, this is a product that I recommend. I would rate this solution an eight out of ten.
SM
Service Delivery Project Manager at a tech services company with 501-1,000 employees
MSP
Provides a very high level of automation suitable for enterprise size companies

What is our primary use case?

Including customers, we have about 3,000 people using the product.

Pros and Cons

  • "The level of automation within the platform is great."
  • "The integration towards other ERP systems could be improved."

What other advice do I have?

My only advice is that people should be aware that this is an enterprise system and geared towards enterprise size companies. If you're a small company it's not for you. You won't be able to maintain and manage and develop the platform if you're a smaller company. I would rate this product an eight out of 10.