3CX Review

It ​improves communication between our two offices


What is most valuable?

Chat and video call. This enables chat with other users while the internet is down, since the server is on LAN.

How has it helped my organization?

It improves communication between our two offices.

What needs improvement?

The video call capabilities between endpoints/extension on the LAN -- instead of the traffic routing via 3CX data center in the cloud.

For how long have I used the solution?

We did a trial for six months, but have been in production for one month plus.

What do I think about the stability of the solution?

Nope.

What do I think about the scalability of the solution?

Nope.

How is customer service and technical support?

It's good.

Which solutions did we use previously?

Yes -- Asterisk.

How was the initial setup?

Yes, it was straightforward and it was easy to create extensions.

Which other solutions did I evaluate?

Yes, and it was Asterisk.

What other advice do I have?

3CX Phone System is fantastic and easy to setup.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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