SharePoint Review

Integrates with Office 365 and Active Directory. We went with it because of it's familiarity to our users.


What is most valuable?

Integration with Office 365 and Active Directory, and access from all our company users as part of the Office 365 licenses. Also, hassle free access from mobile devices to sites, forms, and lists, with powerful content search and preview.

How has it helped my organization?

We use it for all intensive document sharing business units and especially for document versioning control (quality control area in manufacturing). We also use the online forms (Infopath) to automate simple procedures in conjunction with Microsoft Flow..

What needs improvement?

The cloud-local file synchronization application (OneDrive for Business). It is not as simple as expected, but it works.

For how long have I used the solution?

I have used SharePoint since 2013. From on-premise to the online version.

What was my experience with deployment of the solution?

Sharepoint Online is a mature product.

What do I think about the stability of the solution?

We have had no issues with stability.

What do I think about the scalability of the solution?

We have had no issues with scalability, but you must buy additional storage if you use the given amount within your tenant (enterprise plans: 1 TB + .5 GB per subscribed user).

How is customer service and technical support?

Customer Service:

The customer service is very good.

Technical Support:

Technical support is really good; fast responses and good resolutions within the standard included support.

Which solutions did we use previously?

We used SharePoint 2010 on premise. We switched due to the license cost and to give access to all our company users. Also, because SPO was included in the Office 365 plans. As a SaaS, it is always up to date.

How was the initial setup?

Setup was not complex at all. We used third party tools to migrate productive sites and the new sites were created easily. The main difficulty is user adoption. It must be done with a lot of workshops.

What about the implementation team?

We implement through a Microsoft Partner. The expertise was very high.

What was our ROI?

No ROI calculation, but today we have almost all of our procedures online - paperless office.

What's my experience with pricing, setup cost, and licensing?

You can always make a good deal with Microsoft, especially shortly before the end of their fiscal year (July).

Which other solutions did I evaluate?

We did a business case and technical evaluation of Google Apps and Office 365. The winner was Office 365 due to user familiarity.

What other advice do I have?

It is always good to start with a special need in a business unit and show quick wins to other units, as part of the adoption plan.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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