3CX Live Chat OverviewUNIXBusinessApplication

3CX Live Chat is the #1 ranked solution in our list of top IP PBX systems. It is most often compared to Zoom: 3CX Live Chat vs Zoom

What is 3CX Live Chat?

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat
Buyer's Guide

Download the Virtual Meetings Buyer's Guide including reviews and more. Updated: September 2021

3CX Live Chat Customers

Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.

3CX Live Chat Video

Pricing Advice

What users are saying about 3CX Live Chat pricing:
  • "The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

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Rafael Forcini
IT Coordinator at Zignet
Real User
Effective telephone system, reliable, and reasonably priced

What is our primary use case?

We are a payment solution company and we use 3CX Live Chat for our organization communications.

How has it helped my organization?

Our organization has benefited from using 3CX Live Chat.

What is most valuable?

3CX Live Chat is the best communication solution for our company.

For how long have I used the solution?

I have been using 3CX Live Chat for approximately one year.

What do I think about the stability of the solution?

We have not had any bugs or glitches, the solution is stable.

What do I think about the scalability of the solution?

We have approximately 40 people in my organization using the solution. We have plans to increase usage in the solution.

How are customer service and technical support?

We have not had the need to…