BMC TrueSight Operations Management IT Ops Costs

Has the solution helped reduce IT ops costs? If yes, by how many dollars or what percentage? Can be approximate.

George Klarmann
CEO at Transcendence IT
It does help reduce IT operations costs. A lot of times, people are doing things manually. They might have a network operating center where they just monitor screens all the time, so you can reduce labor costs. From a scale perspective, if they have thousands and thousands of servers in their data centers, you can determine which ones are more critical over the other ones and focus on the critical pieces, not the pieces which don't matter.
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IT Manager at a manufacturing company with 1,001-5,000 employees
It's improving the overall operation, but the impact is going to be measured a little bit later. We've seen some cost deferrals and some cost savings with some support renewals we haven't had to do on some other tools. But we haven't seen the major cost impacts yet. We have spent a lot, but on cost-avoidance for various support tools we have saved close to $1,000,000. In the nine months we've been operational, we've deferred cost on at least two tools. One was about $750,000 and the other was $250,000 for maintenance.
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Monitoring Architect at a manufacturing company with 10,001+ employees
It has helped us reduce IT Ops costs. We were able to replace the headcount of five out of six Level 1 technicians. We repurposed those people to higher level tasks. Without this solution, we would not have replaced that job function.
We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant.
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Doug Greene
Sr. Director Operations at a comms service provider with 10,001+ employees
As for reducing IT ops costs, year over year, my operational expenses grow by three percent, which is mostly salary increase. I've gone from 12 resources to roughly 55 resources organizationally, while growing from 80 apps to 280 apps over the last eight years. Our operational costs have only gone up because of the use of licenses, not because of human capital. The tool has helped us work smart, not hard, and leverage the technology. We haven't necessarily needed to grow our operational expenses to accommodate the new functionality or the new applications that come into our ecosystem. We just set up the monitoring and it does its thing.
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Mudassir Parwez Ahmed
Sr. Technical Consultant at a tech services company with 11-50 employees
One of the most prominent features and values of the solution is that it helps to reduce IT operation costs. If you are using Operations Management and TrueSight Capacity, you can get a real picture of how much your IT assets are utilized, and how much of their capacity is saturated or underutilized. It gives you a very clear picture of your entire IT infrastructure, including your network devices and your cloud infrastructure. Your entire infrastructure is monitored and optimized for capacity, and that helps you save costs in your IT operations. I would estimate savings of 20 to 30 percent.
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