One Identity Manager Benefits

User at a tech services company with 201-500 employees
The short version is that we gained significant insight into the issues of access governance. One of our largest challenges was lacking insight into who had what access and where. For years access had been granted in an ad-hoc manner, mostly as "I need access like Sally" situations resulting in a mess of too much access son nearly every account in our organization. Implementing an IAM system allowed us to turn this auditing nightmare into praise from our auditors, eliminating fines and cutting operational costs, paying for the implementation within a year. Additionally, we found all sorts of questionable activity that we were able to address. Using the built in policy tools we were able to identify those who went around controls and address them both stopping their unapproved activities as well as getting feedback to improve the IAM interaction with the company. The loss of unapproved access also stopped a few cases of potentially criminal activity that came to light because of our new found trove of data but further details cannot be shared. The amount of useful data we were able to gain immediately after a basic implementation was exceptional. Within days of installing the product in production and well before the official go-live we were able to create meaningful reports of all sorts and start correcting missing and wrong data as well as access control issues. We had tried system cleanup projects before and had some success but correcting our data in earnest began once we could see everything in one place. As the project matured we were able to move more and more out of the hands of IT and into the hands of the LOB representatives. Which in turn both improved the business' view of IT as a whole and allowed IT to focus on other projects and trim staffing levels on low tier work, moving those employees to more important work and helping some of them grow their careers. The value gained by taking control of your access data and walking the path towards governance is immense and the progress we made inspired me to pursue a career helping other companies achieve the same success. I would recommend that every company undergo an IAM project especially if they have nothing in place now. View full review »
Massimiliano Ferrazzi
Senior Manager Global IT Operations at a healthcare company with 1,001-5,000 employees
There are users within SAP, the so-called "firefighters," who need to have a little bit more access to SAP. They are the ones who are allowed to switch down modules, put down the systems, and so on. They require high-privilege access. One Identity helps us to monitor those activities and ensure that we make the changes that are required so the users will have those permissions. When we have a request from HR for onboarding a new employee, before having One Identity, we had all manual processes. If the user was going to be assigned to a specific application, we needed to contact the responsible person on that team to open multiple tickets, multiple requests. Today, those activities, are completely managed by the Service Desk. That means we have reduced the time it takes for the onboarding process enormously. It used to take two or three weeks to do a full onboarding, but today we can do it in two or three days, providing access to the systems. The solution has reduced Service Desk calls by 75 to 85 percent. In terms of automation with this system, we now have 94 percent coverage of our users and systems. That means we increase security as well, and not only reduce calls to the Service Desk. In addition, when it comes to compliance, One Identity is used to cross-reference between the identities and accesses. This has improved the detection time of security events and has helped us with both data protection and compliance. One Identity is a main driver and helper in improving this area. View full review »
Tobias Stehle
Product Owner at DmTech Gmbh
With One Identity Manager, we were able to get a lot of processes digital. A few years ago, we started to give all of our colleagues who were working in the retail stores their own smartphones, so they could use some of these processes. For this, it was key to have a good identity management system, where they could do all that. Before that, we were using this tool for shared account management. We were able to do that pretty smoothly, and get everyone a personal account, which was pretty impressive. We have integrated the solution with SAP. All our retailers can order their own goods for their stores and have access rights. Without this, it wouldn't be possible for everyone to manage their own stuff. We are local decentralized. We are only able to do this because we have the role management input and access rights in the SAP systems. With GDPR, a lot of colleagues in my company were using this product last May. Especially for GDPR, things weren't that clear, so we built stuff that wasn't really necessary. This solution has helped reduced help desk calls. We still could get way better; perfect. View full review »
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Systems Specialist at a financial services firm with 1,001-5,000 employees
It has helped when people need access somewhere. It makes it much faster to grant user access. I used to be the one who gave everybody their rights and it took me a few days per week to do it. Now, it's just pressing a button. It's a huge time saver. I don't have to create the users in AD anymore. All of the systems that we use are in Identity Manager, we didn't have that before. It was hard to even say what kind of systems we were using. Everybody had their own system. When somebody said, "I need to get access to that system," everybody often answered, "Oh, what system is that? Do we have a system like that?" Now, everything is in the same place and they can access so much more, and it's easier to get access. The solution has also helped to very much simplify compliance. By law, once a year, we have to check what kind of access our users have. For compliance, they can look at everybody's rights because they can see them from Identity Manager. They can look at what kind of rights and access people have and get reports easily. It was very much harder before when we had to make Excel lists. It has also helped to notably reduce helpdesk calls. Before we had Identity Manager, people called a lot. Now they don't call that much anymore about needing access to something. They can get access, themselves, from the IT shop. View full review »
Systems Specialist at a financial services firm with 1,001-5,000 employees
It saves us time and has increased employee productivity when it comes to provisioning users or systems. It has changed the way things are done, and people who had been doing manual work are doing something else at the moment. We now have standard processes, the whole flow when a new user comes in; what happens and when. It's always done in exactly the same way. We know that it goes from start to finish in a certain way and we can be sure that it's done in the correct way when it's automated. The master data is always used in the same way. It has also impacted our cloud IT strategy because we have to be there to manage the user accounts and all, in that environment. That's on-going work at the moment. We haven't implemented or started any processes in production yet. In addition, it has helped to reduce helpdesk calls, according to the information that we have seen. View full review »
Umit Yilmaz
Owner at UY IAM Consultancy
I had an organization which had no idea of their user accounts and who owned them. It took me two weeks, and out of those two weeks, most of the time was spent waiting for the user accounts to connect to the Active Directory. Within two weeks, we knew exactly how many orphaned accounts that they had. This was a huge deal for the customer. They never realized that within such a short time frame that they could be able to better view their Active Directory, who owned which account, and how they could start cleaning it up. This is a very basic feature within the product, but to the customer, it is a huge leap. View full review »
VP at a healthcare company with 10,001+ employees
We have centralized a large number of access management functions. Therefore, you have one place where you can have control and have automated on/off boarding processes for people joining and leaving. We have done a lot of things, covering a lot of applications. This solution helps with compliance by having a way of controlling an audit trail, knowing how things are done, and knowing how to control who has access to what. View full review »
Eva Ferk
Identity Manager at University of Maribor
Before the implementation, it was necessary to create user accounts to give access to every single information system and application. A lot of resources were needed for development, implementation, support and control of identities and their entitlements. Employees had up to ten credentials for various applications. Now, our users have just one digital identity for all of our systems. One Identity Manager provides one digital identity for each of the university’s 20,000 users. It also unifies and automates all processes in staff’s and student’s lifecycle by interfacing with other university systems. IAM is now more transparent to IT, students and staff, and helps reduce risk by automatically controlling access according to a user’s status. This new approach to IAM has created huge efficiencies for IT, especially when it comes to managing more than 300,000 rights. Compared to the situation we had before, IT staff now spend less or almost no time for managing identities and rights. We are located in Europe, so GDPR is a must for us. So, One Identity solution is helping with this topic too. View full review »
Patricia Lara
Supervisor at Hartmann AG
It allows us to do a lot more tasks in an automated way. Previously, we had to do a lot of things manually. Because of the automation, it allows us to assign a resource. We just have to name a resource. This allow us to transfer some tasks to the first line of the service desk, allowing our IT to concentrate more on other tasks and the needs of the business. View full review »
IT Business Process Specialist at a Consumer Goods with 5,001-10,000 employees
With this product, we been able to bring together HR, IT, and lifecycle management. It is very helpful for managing the Joiner/Mover/Leaver process. We also use it for compliance on all the audits which are around. We have integrated the solution with SAP, which has governance. We need to manage the Visual Administrator and One Identity Manager. The integration is pretty straightforward. There were some bugs with version 6 which are being removed with version 8, which is good. The platform is progressing. Though, some parts of SAP are not covered yet, like GRC. View full review »
Product Manager at a non-tech company with 10,001+ employees
At the time of the onboarding, this is solution that we have interfacing with HR. On the same day an employee is hired, an account is created and available for the manager when the end user arrives. The opposite is true. The moment employment is terminated, the same day everything is disabled, then later deleted. We have integrated it directly with SAP, since our HR source of information is SAP and more than 80 percent of our business is run on SAP. Therefore, we have the largest SAP installation in the world. It's fully integrated, so we are creating, managing, and provisioning in SAP, as it is the core of our business. We are synchronizing for SoD, so it's working well. We are using different aspects of the integration. View full review »
Deepu Chandran
Identity Access Management Specialist at GSL Consulting Gmbh
It improves organizations because role requests are automated, as are provisioning and deprovisioning; all of that is automated. It saves time and improves productivity because otherwise, people would be calling the helpdesk. Productivity is improved because everything is automated. A user makes a request and a workflow is triggered. It sends mails to your manager or to the product owners for approval. If everything is working properly, productivity increases. View full review »
Techinal Support Analyst at a financial services firm with 1,001-5,000 employees
Using this solution means that our engineers do not need to log in to a domain controller as frequently. Rather, they can log in using One Identity and perform all of the administrative tasks. This is beneficial from a security perspective, and also helps to complete the task in the least amount of time. It provides Authentication services and integrates Active Directory for open source operating systems. View full review »
Kars Wittens
Service Owner at Rabobank
It has made us much more effective and efficient in providing access to users and in managing certain processes. It has definitely helped to increase employee productivity when it comes to provisioning users and systems. It's difficult to estimate how much their productivity has increased because we already had some identity management systems. I don't know how much this solution has helped us compared to the other systems, but it has definitely helped. View full review »
Marta Dern
Analyst at Grifols
The biggest improvement has been the auditing. Now we have a record of what the users have, what the users have requested and when, and when things were approved. It's all in the same system. View full review »
Miska Siirto
Lead Solution Architect at Tieto Sweden AB
I have heard that the overall security is much better, although we still have slow processes going on within the company. Internally, this is what I have heard, since I work more on the customer side. Since we are ISO 27001 compliant and GDPR compliant, the product has probably helped with this. View full review »
Pascal Stockmann
Consultant at igf-logic GmbH
Our customers have a higher degree of automation and compliance. The product has a good self-service portal, which makes the IT processes a lot better and easier for the end customer. We have integrated the solution with SAP. Our customer wanted us to do the implementation for web-based administration. They wanted to have easier access to provision their accounts into their system. Because until then, most of the customers were inputted manually. Now, they can automate it, which makes it a lot easier. They can monitor the segregation of duties, such as the financial aspects of it, in SAP. View full review »
Solution Designer at a pharma/biotech company with 10,001+ employees
It has improved the way of operations functions. It has partly helped with GDPR, especially with HR. View full review »
Senior System Administrator at a manufacturing company with 10,001+ employees
We create business roles with permissions in different systems and employees can either request those bundles or get them automatically via rules. User creation in all connected systems has been automated. Employees can request permissions through the IT Shop, their manager and permission owners approve the request and the system assigns it - we don't have to wrangle with excel lists of permission assignments anymore. View full review »
Tadej Grebensek
IT Engineer at Gorenje
We have an SAP connector since we have integrated the solution with our HR database. View full review »
Samuel Paul
Project Owner at Adeo
All our lifecycle processes have been improved. Some processes used to last around five days. Now, there are about one day or a couple of hours. This is very good for the user experience of our workers. We are very satisfied of the privilege account governance feature, because we implemented a lot of processes around privilege account management that we didn't have before, which is a very good thing. For the recertification and segregation of duties, it's easier to know all the information about our employees. If we need to delete some information, we can do it from a central point, then it can be deleted on all our searches. This is very good for GDPR. View full review »
Michael Botek
CEO at IT Design Software Projects and Consulting
The solution solves our customers' compliance issues and optimizes their administration. The solution helps to reduce help desk calls in the areas of password resets and misunderstanding requests. View full review »
Principal Consultant at a tech services company with 1,001-5,000 employees
It has helped to simplify compliance. We have multiple customers who now have a full overview of their accounts and users. They can use the reporting for GDPR compliance or accounts retention. View full review »
Lead Technology Manager at a financial services firm with 1,001-5,000 employees
We were able to clear up some audit actions by providing evidence we have a proper, controlled approval process. In addition, One Identity Manager has helped to increase employee productivity when it comes to provisioning users and systems. View full review »
Consultant at a tech services company with 10,001+ employees
As a consultant, it is a good product to sell. It always helps to improve the processes of the customers. View full review »
Samo Srebernjak
Head of User Support at Gorenje
The most important thing is that we don't have bad users in our systems anymore. View full review »
Product Specialist at a retailer with 10,001+ employees
We have seen a slight reduction in help desk calls, as this solution is a self-service product. View full review »
IAM Specialist at a financial services firm with 1,001-5,000 employees
The product makes it easier for employees to be more productive. View full review »
Riyas Abdulkhader
Security Architect, InfoSec Consultant at Confidential ( Sensitive Industry)
This is almost a complete solution for us. The data input to the second system, which has the role-based definitions, has made things easier. This is even with bubble representation. View full review »
Riyas Abdulkhader
Security Architect, InfoSec Consultant at Confidential ( Sensitive Industry)
Larger customization has made the system complex and confusing. The people who deployed it initially did little to document it. This has had a negative, delayed impact on the overall project and solution. The good part is Quest One IDM allows for large customization. View full review »
Governance Team Lead at a financial services firm with 10,001+ employees
It will have an impact on our cloud IT strategy, as we are planning to move to the cloud. We are looking to go to Azure, but we will still have an on-premise product. View full review »
Find out what your peers are saying about One Identity, SailPoint, Oracle and others in Identity Management (IM). Updated: March 2020.
408,154 professionals have used our research since 2012.