Technical support was great. It's still okay. 

The customer service and support are good. 

There were many occasions during which I had to contact the technical support of the product. When my team attempted to create job IDs and job rules with the help of PeopleSoft, a few aspects had to be aligned for which support was required. In general, my company used to contact the product's technical support to help train the users of the tool in our organization.

Technical support for PeopleSoft has been somewhat affected by Oracle's focus on promoting its cloud products. Oracle initially planned to end support for PeopleSoft, but they have extended the support timelines multiple times. However, they have slowed down the development of new features, especially in the area of taxes and regulations for different countries, which could use improvement. There is room for improvement in the ongoing support and development of PeopleSoft, particularly regarding certain features and global support. This is important for PeopleSoft's users, and maintaining a balance between cloud products and PeopleSoft is crucial to ensure a strong and continued offering in the marketplace.

Because it's on-premises, we don't rely on Oracle for support. We have our internal team for production support.

We've had no issues with Oracle support. 

We find the technical support to be very difficult, as it is not local, and we tend to receive a response only the following morning. Response time takes very long and requires a person to be awake night and day to benefit from it.

The technical support for this solution is good but it is expensive. You have to subscribe to tech support. If you don't subscribe and pay, you don't get support. 

Since I joined this organization, I haven't contacted Oracle support, but we implemented Oracle HRMS in my last company. This was back in 2005 or 2007. At the time, IBM was an implementation partner, and we interacted with Oracle's tech team. We went to Bangalore to meet them, and they were quite helpful.

The support I have received from PeopleSoft has been excellent.

The product strategist from PeopleSoft is very good. I have not contacted the support myself but I have heard they are good.

The technical support is average.

I would rate the technical support of PeopleSoft a three out of five.

Their technical support is not that good. Because we've done so much customization, they don't support us. They support only out-of-the-box features.

The technical support is good.

We rarely reached out to PeopleSoft.

It was excellent before when it was PeopleSoft, and it is still OK now.

I would say their tech support is good. I don't have a problem there. They've been doing this a long time, so they know how to do it.

I've always been in touch with technical support because I love to actually see the coding they do behind the bug releases. I don't understand that much, but my curiosity makes me just want to know what they write there and how they put the command in it to clear the invoices, etc. When I see at the end of the month that it gets stuck, they clear the errors from the back end. There are also many times when there is a load on the servers, so they jointly come up to the other end and they write some of the other code.

I really don't understand the technical part, but I enjoy seeing it and I think that they do a great job. There is a functional coordinator and there are technician coordinators, though we as the users are not supposed to interfere with the technical people. Functionality has to coordinate with technical, but there are some people who can directly talk to the technical guys. For instance, when you are stuck, there is a problem with the server, or the invoices are getting stuck, I am one of the people that can go and ask them.

In terms of technical support, I can approach them directly and ask them for assistance. Instead of going through the functional team, I ask them directly. It's a direct communication, so it goes faster.

The technical support is very good.

We have our technical team to resolve the issues. 

The response time must be improved.

Technical support has been fine. They are helpful and responsive. We're happy with the level of support we get. 

Technical support for the database, for the Linux environment, and for the virtualization layer, is great. However, for the functional PeopleSoft support, we were not that happy. The first thing they say is, "you have to upgrade to the next version, and if the problem is still there, please call us again." That was a little bit difficult. We weren't satisfied with the functional support. For the database, for the virtualization platform, and for the Linux, that was very good.

I love Oracle support. When we were going through our first set of PUMS last year, we did zero to 13, so it was a huge amount that we took on to do that many images all at once. We had probably half a dozen hot fixes that Oracle provided. I love that they were willing to help us. They knew that we were under some critical time frames and some of it was for the very user-facing applications, like travel and expense.

When you've got 3,000 people who are out there trying to approve expense reports and they're getting errors, technical support understood that and they responded very quickly. I am very happy with Oracle support.

Technical support is not very good and needs improvement in the area of speed in responding to issues.

I would give customer service a rating of 5/10.

I would give technical support a rating of 5/10.

When we get technical support from Oracle, as far as the response is concerned, we are pleased. Based on the SLA, we get a response back. It also depends on the fix. If the fix is available, we get that response back. If it's a bug, it takes longer. We don't know how long it's going to be or how long it's going to take to fix the bug.

I can contact the service desk, which is run globally, over the phone or via the ticketing tool and then they can look into the technical issues. If I have questions about the navigation or if there are any new features that have been rolled out, those are the guys to contact.

I rate technical support 5/10.

7/10 - Response time sometimes on what we consider critical issues to us isn't as fast as we'd like, especially with v9.2. We went in flat with 9.2.0, so there were a lot of bugs and things that we didn't realize were bugs until we called Oracle. Sometimes it was days waiting to find out if the issues we had had something to do to our system or whether it was with the product.

We're in touch with Oracle support often. When we've created cases, the service has been very good. It's very consistent across all the Oracle products we use. Support is centralized in one location, so our service from them is consistently good.

It's great, 8/10.

Good, overall. Very good.

The technical support is very robust and I am satisfied with it. They will solve any technical issues that you have with the REP.

Customer service is good.

Technical support is good.

We had what I thought was a simply question about our consolidation process, but to ask Oracle support how to troubleshoot that was really difficult. They want you to build your whole system a demo environment; that's a lot of work just to answer what I think is a relatively simple question.

I usually Google issues and solutions, but to actually go to the support site, and I haven't had a lot of experience with that, but the back and forth seemed like they were asking a lot of really broad information and trying to scale it down.

I have not experienced many issues requiring me to contact technical support.

I'm a test engineer, so I don't deal with Oracle technical support. If I find anything that's not working, I hand it over to our developers. But I haven't hear any issues they've had with technical support not providing answers.

Technical support is very responsive. It's pretty much how you create the ticket. If I contact them when I need immediate help, they pretty much respond right away.

The technical support is always a little bit in the grey area. We are not totally disappointed but it has it's own challenges. Definitely, there is scope of improvement. We definitely want a little bit better than that, i.e., from whatever level we are getting now.

I am not happy with technical support. I recently opened up a ticket, three weeks ago, to ask about one particular type in PeopleSoft. The only thing that came back was more and more questions: "Give me screenshots. Give me this. Give me that. Give me a log." Literally, it just went on and on, until I gave up. Now, we're going to replace it anyway, so it doesn't matter. It's become a moot point, but that was very typical; continuously asking more and more questions until you get tired of it.

Excellent, since Oracle support is always available.

Excellent since Oracle support has a 100% reliability in handling problems.

We've opened tickets and the IT side handles that as I'm more on the functional side. We send the request to IT and they opened up the tickets, but the turnaround time is a little long.

We have been in touch with technical support and feel that it was good, keeping in mind the scope. They do not support third-party applications, but for what they are responsible for, it is good.

Oracle support could be better.

Oracle support could be better.

Technical support is always an area that is a little sticky. PeopleSoft are doing OK in their space, but there's certainly a lot of room to improve there. I've been working with themfor almost two decades. If you look back 20 years compared to now, there has been significant improvement there. Still, there is a lot of room to improve there.

Customer service per se is good, but the methodology or the time they take to resolve some of the issues is more than expected.

7/10 - Just responsiveness tends to be an issue. They seem to be knowledgeable once we can get the involvement needed.

Technical support is good.

The level of technical support varies, but we've been pleased with the ticket resolutions for the most part.

I rate technical support a 4/5. It needs some improvement.

Technical support's gotten weaker over the years. I think that’s because there are fewer people; PeopleSoft's being phased out.

I'd expect customer service to be better than they are. I give them a 6/10.

On a scale of five, I'd rate technical support at 2.5. 

Often support just asks people to install a lot of upgrades. Sometimes they don't really give you clear details as to why you need to upgrade. They just say, "You need to upgrade this because there's a newer image, etc". They never really give you the reason underlying why you are having errors.