Blue Prism Room for Improvement

Process Automation Lead at a energy/utilities company with 10,001+ employees
There are some weaknesses of the tool as well. For example, Blue Prism has been a little bit slow when it comes to the commitments on their roadmap. They had some delays last year, so I hope they make it up this year. They promise, but they are not meeting everything they promise in their roadmap. For example, they were launching a Decipher tool. It was delayed by more than a year. It has still not launched. Also, the Control Room for the robots is not very sophisticated. That can be improved. We are now going to some attended bots, as well. How do you make attended robots work? It is something that is counterintuitive. On the one hand, I'm saying I need an enterprise tool, and on the other hand, I want attended bots because some cases deserve it. While I need an enterprise tool, I now have some use cases where I want to have an attended bot as well and the tool is not very sophisticated on that end right now. View full review »
Sharad Soni
Director Of Innovation at Quantum AI
Since Blue Prism gives me a lot of flexibility, I don't want the vendor to make any changes out of the box. I believe that there could be more community support, or there could be more support for developers like us from Blue Prism. Blue Prism provides a lot of documentation, but there is a lack of support. This is missing. A lot of times, you get stuck and have to solve the problem yourself. If there is a community that is working together and Blue Prism could support that, it would be very nice. I really don't need any additional features because most of the time we create our own features to work on top of Blue Prism. I would really be happy if Blue Prism can integrate some kind of OCR and machine learning capabilities that are now commonly available in the market. View full review »
Vijay Moorthy
Senior Business Analyst and Consultant at a computer software company with 5,001-10,000 employees
There are a lot of things coming up, such as Discovery Bot and Process Discovery. A lot of other aspects are also maturing. We have definitely started using it for our clients, and it is maturing as a solution, but it is all about how you integrate the enterprise with all the automation projects, such as your chatbot, Conversational AI, and robotics. How they are integrated and talk to each other creates a very good business case with all three aspects. The next level should be about integrating it with other automation tools as well. It can have integration with other tools or automation projects, such as your chatbot, Conversational AI, and robotics. View full review »
Learn what your peers think about Blue Prism. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
456,812 professionals have used our research since 2012.
Sr Mrg, IT at a healthcare company with 10,001+ employees
I have been speaking directly with Blue Prism's engagement manager about making the solution more web-based. It's not quite there yet. Currently, the latest version is still under the beta version, so, as a customer, we don't have access to it. They are making it much more web-based, but for now, everything you have to log into requires an enterprise server — It's still more client-based than web-based. They are aware of these issues, but it's not available yet. If they would have done this earlier, it would have helped them occupy the market space better. In the next release of Blue Prism, they are bringing in some great features, like deployment. I believe it's really going to focus on centralized monitoring. They are making it web-based. I think the scalability and the ease of installation are also going to get an upgrade in the new version. They are working on merging technology, like OCR capabilities — they are bringing everything under one banner. That's definitely going to help. This reboot of Blue Prism is definitely required. It's a little late, but at least they're doing it. View full review »
Gowtham Thotapalli
Solutions Architect at ValueMomentum
I would like to see wider integration with other products. That way, while we work on other core systems like SAP or Salesforce, there are ready-made connectors that can get the data. It would make it easier for people to work with Blue Prism. The next release would benefit from integration with artificial intelligence and machine learning technologies. For example, the OCR can populate fields in variables and proceed with a workflow. But adding intelligence to this, or integrating with a service such as AWS, would be useful. View full review »
Executive Manager: Shared and Support Services at a healthcare company with 1,001-5,000 employees
I would like to see it better integrated with, or layered over, Java-based systems. A feature that I would like to see in the next release is the ability to easily call on the robots to fulfill part of the process, and be run by the users in the business, where the robot can simply be activated rather than running mass processes from a control room. Essentially, I think that keeping the human in the loop is important. Blue Prism does have some vendors that partner to accomplish this, but it would be nice to have it built-in, rather than have a separate vendor with a separate license contract. View full review »
Solutions Architect at a consumer goods company with 10,001+ employees
Blue Prism is expensive to scale because there are costs associated with additional licenses and improvements to infrastructure. In general, it should be easier to expand my user base. The assisted automation functionality needs improvement. Right now, it does not support it very well. As a person who uses a computer, I want to have my email categorized or perhaps have some attachments saved from my emails, the minute I start my day. I don't want a server to do it, and I don't want a separate license for that, either. View full review »
Somasundaram N
Managing Director at Finixel Technologies Private Limited
Blue Prism needs to provide better customer support because there are some bugs in the product that make implementation tricky. It is designed more for operational than transactional processes. If Blue Prism incorporated a lot of IQ bots and cognitive processing, then it might be of better value at a lower cost. The issue of the cost of the tool needs to be addressed. To become a Blue Prism partner, it's costly. I think that this is one of the negative aspects of using Blue Prism. View full review »
RPA Project Manager at a financial services firm with 1,001-5,000 employees
When I am comparing Blue Prism to UiPath, it lacks many features. For example, I am missing all variable types that I am used to having in UiPath. I don't like that it is so limited, anything that you do feels limited in your capabilities. Usually, you have dropdown menus with 10 choices but if you need that 11th or 12th one it is so difficult to work around it. For me, I feel that it is lacking in features. It consists of simple actions that work quite well together, and the integration is good but the scope of things that you can do is too narrow. The interface could be brought to a more modern state of the art interface. It still has this gray Windows 95 style, which is outdated. The way that humans interact with robots is a feature that is very poor in Blue Prism. The focus is on the unattended automation, for example, robots running in the background at some bank. If you have more digital assistance, assisting humans in their daily work is something that is very difficult and I would like to see this improved. View full review »
Senior Consultant at a tech services company with 201-500 employees
The activities that we do are a bit difficult to do in Blue Prism as compared to UiPath. UiPath provides create activities and create packages related to AI analytical skills. This is something that Blue Prism doesn't have. View full review »
Angelouse Tan
Consultant at a tech consulting company with 1,001-5,000 employees
One area that needs to be improved is the resource monitoring with respect to queuing processes. Specifically, if the user is trying to schedule more than one process then the product will reject it, saying that the process cannot be run due to license limitations. However, competing products do not have this problem. Rather, the processes will be queued and then completed once the resource is available. The robot will automatically pick up the process and run it. I think that this is an area where Blue Prism can do better. In the next release of this solution, I would like to see support for attended robots. View full review »
Sravani K
RPA Developer at SDLC Partners
Blue Prism is lacking in document processing capabilities. The addition of better testing tools, or some kind of test suite, would be an improvement. If this solution had a framework for exception handling then it would be very helpful. As a developer, we have to put exceptions in as the first step. This product does not have AI Fabric or process mining tools. View full review »
Sonal Pawar
Senior Member Technical at Automatic Data Processing, Inc.
It can be improved more in : 1. Surface automation techniques: using region mode. Identifying images more properly. 2.OCR: Can improve more in OCR, to read text more correctly, currently can say OCR in blue prism only works for less cases and is only effective 50%. so mostly OCR's of Blue prism is very less used and other API's or tools are integrated with Blue prism for OCR techniques. 3. Integration Support: To integrate any tool, API with blue prism. the team support is very less and also no proper details are available in Blue Prism. This can be improved much more. 4. AI: AI techniques will make Blue prism more powerful which is currently not done. View full review »
GRC Analyst at a marketing services firm with 10,001+ employees
The control room is its worst feature. It can be laggy, and it is not as user-friendly. We're with staying Blue Prism, but we're moving it from on-premises to Microsoft cloud for cost savings. We looked into Blue Prism cloud. It has a lot of features, but it comes with a lot of costs. Right now, we have six spots, and we're only at 13% utilization. The cost didn't really weigh out for us for moving to Blue Prism cloud, but on-premises, it is working for what we need. View full review »
Chief Architect at a tech services company with 10,001+ employees
The user interface is okay. I don't think there is much of a problem.They need to also have a better capability in attended automation. Blue Prism has not invested enough in AI development. They need to have a Bot store. If they can introduce AI bots that will automatically diagnose why something failed and keep sending data back to admins, it would be an improvement. View full review »
Jayveer Mandora
Lead RPA Developer at eclair Group
The intelligent automation, like document processing, is lacking and should be improved. I would like to see PDF processing capabilities, and invoice automation templates. Technical support is in need of improvement. View full review »
Head of Process automation at a financial services firm with 1,001-5,000 employees
The licensing models for this product need improvement. Compared to other tools on the market, it is one of the most expensive. We understand that they will be launching an OCR tool, and we are looking forward to this. We would like to see some desktop automation, although we have been told that the product is not going to be taken in that direction. Rather, they will continue to focus on product automation and we will have to incorporate other solutions. View full review »
Development Lead For RI DMV Modernization at a tech services company with 10,001+ employees
There are many reasons why many companies don't go for Blue Prism. It is not open, and the community addition is not available. Blue Prism provides support through partnership. You need to do a partnership with them, which is a major disadvantage. You contact a Blue Prism team, and they will schedule a meeting with you. They will give you a demo and help you set up everything, whereas with UiPath and Automation Anywhere, you can try the community edition, and if it fits your needs, you simply buy a license for that. The initial setup of Blue Prism is complex. They simply provide a PDF or documentation for you to go through it, whereas, if you go with UiPath or Automation Anywhere, they have several videos and community support to guide you. The documentation of Blue Prism is static. They don't have any sort of videos or open forums. Other tools have got a lot of community support, but Blue Prism doesn't have that. Its training is also hard to attain, and they also don't provide any certification. View full review »
Vineet Talwar
Head of Strategic Alliances at Zensar Technologies
Its pricing is sometimes higher. Its price can be better. Its presale support should be increased. Currently, its presale support is very less. System integrators generally position Blue Prism in front of customers. Though they have an ecosystem, they don't have people who can train for the partner ecosystem. They have to increase the presales consultants for partners. In addition, their L1 and L2 support can also be improved. View full review »
Shantanu Chande
Lead Project Engineer at Peristent Systems
The domain in regards to cognitive abilities and the use of processing activity needs improvement. They have added this capability, but that's not really big in the public. It is more also available for gold partners. So they should improve the user activity for the public or even the regular customer. It can add a good amount of scalability. View full review »
Krutika Kotkar
Senior Software Engineer at a tech services company with 1,001-5,000 employees
The initial setup and deployment could be simplified. The stability could be improved. They could add more AI-related technology. With their free version, they should provide some sort of community link where you can learn for free. It would be better. View full review »
Deputy Manager Finance at a manufacturing company with 1,001-5,000 employees
The recording of the transaction is missing in this solution. The pricing could always be better. We cannot record inactivity, we need an actual program or we need to design it. In the next release, I would like it to be able to record the transaction instead of designing it. It would be very helpful and easier to roll-out the product. The interface is okay as long as we can design it. The studio is fine. View full review »
Project Manager at a transportation company with 10,001+ employees
We didn't find it much useful for unstructured data. It is not easy to do the automation with Blue Prism if you have unstructured data. It should have better automation processes or connectors for unstructured data such as PDFs or pictures. It has a connector for different applications, such as SAP, but we use a few other applications for which it doesn't have a connector. It should have a more comprehensive dashboard that we can use to see the processes that are running and control the parameters. View full review »
Director, Km & Bpo Innovation at a tech vendor with 10,001+ employees
I would like to see machine learning functionality integrated with the automation. View full review »
Mohanish Khatkhede
With Blue Prism user cannot automate processes on virtual machines or citrix, for that, user need to use surface automation. If this issue could be overcome, then it would be a super product for automating traditional business processes. View full review »
Managing Director at a tech vendor with 11-50 employees
This solution is lacking attended automation, which is the worst thing about this solution. View full review »
Sr. Project Manager, Automation at a pharma/biotech company with 10,001+ employees
I would like to see the vendor improve the efficiency of Blue Prism interaction with applications. There are instances where the human user can complete the process faster than the "bot". It does not support (at least not well) scenarios where attended automation (back and forth hand-off between human and bot) is required. View full review »
Richa Srivastava
Professional 1 Application Designer at DXC Technology
It can be improved more in the field of Medicine. Lotus Notes automation should be easier to understand. Improvement is required with the DLLs for MAPIEx. View full review »
Swee How Ng
Senior Vice President at Maybank Singapore
We would like to see intelligent process automation that integrates RPA and machine learning. View full review »
Learn what your peers think about Blue Prism. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
456,812 professionals have used our research since 2012.