Blue Prism Room for Improvement

Sharad Soni
Director Of Innovation at Quantum AI
Since Blue Prism gives me a lot of flexibility, I don't want the vendor to make any changes out of the box. I believe that there could be more community support, or there could be more support for developers like us from Blue Prism. Blue Prism provides a lot of documentation, but there is a lack of support. This is missing. A lot of times, you get stuck and have to solve the problem yourself. If there is a community that is working together and Blue Prism could support that, it would be very nice. I really don't need any additional features because most of the time we create our own features to work on top of Blue Prism. I would really be happy if Blue Prism can integrate some kind of OCR and machine learning capabilities that are now commonly available in the market. View full review »
Rao Parathnandh
RPA Program Manager at a tech services company with 51-200 employees
Blue Prism is lagging in terms of artificial intelligence. There is no artificial intelligence in version 4 or 5, which most people are still using as far as I'm aware. To be fair, they do have AI in version 6. Still, it's lagging terribly. Blue Prism is the inventor of the name of the term "RPA," and it's disappointing to see they are sitting around. Blue Prism, in my opinion, is very solid because it has so many years of evolution and backing. It's more solid than the other platforms but I feel that the intelligent automation needs to be jacked up to where the other platforms are, at least. Cognitive learning, for example, where it can actually follow your movements on the screen, is not there in Blue Prism. The bot will only do what you program it to do, whatever processes and objects that you refer to. It only follows that. There is no cognitive learning happening, whereas Automation Anywhere or UiPath can actually follow your movements, follow the steps that you're doing and then, bang, can go ahead and repeat those processes. And at the same time, it will learn to do it better as well. Also, when exceptions are being passed to Excel, there's a huge issue dealing with the date format. You actually have to program your date as a text, as opposed to as a date, and that is something I would like to see improved. I cannot say whether it has been fixed, as I don't have exposure to the new version. View full review »
Gowtham Thotapalli
Solutions Architect at ValueMomentum
I would like to see wider integration with other products. That way, while we work on other core systems like SAP or Salesforce, there are ready-made connectors that can get the data. It would make it easier for people to work with Blue Prism. The next release would benefit from integration with artificial intelligence and machine learning technologies. For example, the OCR can populate fields in variables and proceed with a workflow. But adding intelligence to this, or integrating with a service such as AWS, would be useful. View full review »
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Executive Manager: Shared and Support Services at a healthcare company with 1,001-5,000 employees
I would like to see it better integrated with, or layered over, Java-based systems. A feature that I would like to see in the next release is the ability to easily call on the robots to fulfill part of the process, and be run by the users in the business, where the robot can simply be activated rather than running mass processes from a control room. Essentially, I think that keeping the human in the loop is important. Blue Prism does have some vendors that partner to accomplish this, but it would be nice to have it built-in, rather than have a separate vendor with a separate license contract. View full review »
Somasundaram N
Managing Director at Finixel Technologies Private Limited
Blue Prism needs to provide better customer support because there are some bugs in the product that make implementation tricky. It is designed more for operational than transactional processes. If Blue Prism incorporated a lot of IQ bots and cognitive processing, then it might be of better value at a lower cost. The issue of the cost of the tool needs to be addressed. To become a Blue Prism partner, it's costly. I think that this is one of the negative aspects of using Blue Prism. View full review »
Angelouse Tan
Consultant at a tech consulting company with 1,001-5,000 employees
One area that needs to be improved is the resource monitoring with respect to queuing processes. Specifically, if the user is trying to schedule more than one process then the product will reject it, saying that the process cannot be run due to license limitations. However, competing products do not have this problem. Rather, the processes will be queued and then completed once the resource is available. The robot will automatically pick up the process and run it. I think that this is an area where Blue Prism can do better. In the next release of this solution, I would like to see support for attended robots. View full review »
Chief Architect at a tech services company with 10,001+ employees
The user interface is okay. I don't think there is much of a problem.They need to also have a better capability in attended automation. Blue Prism has not invested enough in AI development. They need to have a Bot store. If they can introduce AI bots that will automatically diagnose why something failed and keep sending data back to admins, it would be an improvement. View full review »
Head of Process automation at a financial services firm with 1,001-5,000 employees
The licensing models for this product need improvement. Compared to other tools on the market, it is one of the most expensive. We understand that they will be launching an OCR tool, and we are looking forward to this. We would like to see some desktop automation, although we have been told that the product is not going to be taken in that direction. Rather, they will continue to focus on product automation and we will have to incorporate other solutions. View full review »
Mohanish Khatkhede
With Blue Prism user cannot automate processes on virtual machines or citrix, for that, user need to use surface automation. If this issue could be overcome, then it would be a super product for automating traditional business processes. View full review »
Managing Director at a tech vendor with 11-50 employees
This solution is lacking attended automation, which is the worst thing about this solution. View full review »
Sr. Project Manager, Automation at a pharma/biotech company with 10,001+ employees
I would like to see the vendor improve the efficiency of Blue Prism interaction with applications. There are instances where the human user can complete the process faster than the "bot". It does not support (at least not well) scenarios where attended automation (back and forth hand-off between human and bot) is required. View full review »
Gavin Price
Lead RPA Engineer at a recruiting/HR firm with 1-10 employees
I would like to see bespoke dashboards allow the front-end to display what is required. . View full review »
Swee How Ng
Senior Vice President with 10,001+ employees
We would like to see intelligent process automation that integrates RPA and machine learning. View full review »
Find out what your peers are saying about Blue Prism, UiPath, Pega and others in Robotic Process Automation (RPA). Updated: January 2020.
391,616 professionals have used our research since 2012.