Box Archived Reviews (More than two years old)

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Real User
IT Program Manager at a university with 10,001+ employees
Aug 25 2017

What is most valuable?

First, the device-agnostic cloud storage and collaboration. When we first deployed Box, we managed all of our own storage. Using Box for cloud storage allows us to focus… more»

How has it helped my organization?

Faculty, staff and students can collaborate with their peers on and off campus. Members of the University community have found many creative ways to use the platform. In… more»

What needs improvement?

Support for larger files. Improvements in speed - Box's high level of security impacts performance, especially when compared with other similar services. While it's… more»

What's my experience with pricing, setup cost, and licensing?

Our pricing and licensing is excellent. I'd tell all Higher Ed customers to talk with Internet2 for excellent pricing and support.

Which solution did I use previously and why did I switch?

This was our first foray into cloud storage and collaboration.

What other advice do I have?

Leverage the existing community of expertise out there. Ask the sales rep to put you in touch with other customers. We're happy to talk with folks looking to deploy Box.

Which other solutions did I evaluate?

We worked with a team of other universities and Internet2. That team explored the cloud storage market at the time. Box was the best offering we found.
Daniel Sueess
Real User
Informationsspezialist/Generalist at a legal firm with 51-200 employees
Jun 27 2017

What is most valuable?

* IFRAME Widget (To publish documents on another web page). Most of the best CMSs don’t offer any good DMS features. Not even many products as an add-on or plug-in. So why… more»

How has it helped my organization?

There is no easier way to publish a (new) document to the web (via the IFRAME widget). Just put the file in the right place!

What needs improvement?

Data privacy, regarding where to store your data: Offering several transparent(!) options (where to store my data and whether to sync back or not and where to sync)… more»

What's my experience with pricing, setup cost, and licensing?

A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge.

Which solution did I use previously and why did I switch?

We used Dropbox, SugarSync, and Google Drive.

What other advice do I have?

Check first all the possibilities where to store the data. (Where are the data servers located and how are they synchronized/mirrored.)

Which other solutions did I evaluate?

We looked at Dropbox, ownCloud, Google Drive.
Find out what your peers are saying about Box, Microsoft, IBM and others in Enterprise Content Management. Updated: July 2020.
431,175 professionals have used our research since 2012.
Charlie Chiem
Real User
IS administrator at a non-tech company with 5,001-10,000 employees
Jun 25 2017

What do you think of Box?

What is most valuable?

Simple file sharing and sync for internal and external customers.

How has it helped my organization?

File sharing for projects and other unique activities have been greatly enhanced.

What needs improvement?

Maturity of the enterprise security around user management.

For how long have I used the solution?

We have been using this solution between two and five years.

What was my experience with deployment of the solution?

There were no deployment issues. Box consulting services provided an excellent, repeatable process to follow.

What do I think about the stability of the solution?

There were no stability issues. Core functionality remains solid.

What do I think about the scalability of the solution?

There were no scalability issues.

How

Vendor
Manager, Project Management at a financial services firm with 501-1,000 employees
Jun 23 2017

What do you think of Box?

What needs improvement?

I truly believe that Box should have a box consulting division which would really enable customers who do not necessarily want to work with ISV's. I mean a division who could really help write business specific apps.

For how long have I used the solution?

9 months

What was my experience with deployment of the solution?

Not really

What do I think about the stability of the solution?

Not until now

What do I think about the scalability of the solution?

No issues encountered so far, except for large files (we have some 50GB+ files who we now have to split up

How are customer service and technical support?

Customer Service: Great! Technical Support: Technical support people really know their stuff, Great service.

Which solution did I use

Vendor
User with 501-1,000 employees
Jun 23 2017

What do you think of Box?

What is most valuable?

Box messaging has really revamped communication with in my company.The ability to collaborate around data anywhere, anytime is the most powerful features of Box.  

What needs improvement?

Box is extremely user friendly, however our clients have been having a hard time adjusting and understanding Box. It would be nice to have a more seamless integration with clients. 

For how long have I used the solution?

1 year

How is customer service and technical support?

Superb service. All of our questions are always answered in a timely manner. 
Charlie Chiem
Real User
IS administrator at a non-tech company with 5,001-10,000 employees
Jun 23 2017

What is most valuable?

The ability to collaborate around data anywhere, anytime is the most powerful features of Box.

How has it helped my organization?

The word Box has become a verb at Morehouse College. The Students, Faculty and Staff are constantly pushing the limits of the Box.com platform by finding ever more… more»

What needs improvement?

Like all cloud platforms, there are always areas of improvement around sync to local devices. We are very EXCITED about the soon to be released Box Desktop for streamed… more»

What's my experience with pricing, setup cost, and licensing?

I'm in Higher Ed, so we purchase through Internet2-Net+. I absolutely recommend going that route for Higher Ed customers.

Which solution did I use previously and why did I switch?

We were complexity on premises, prior to our move to Box.com

What other advice do I have?

Love it!

Which other solutions did I evaluate?

Yes, we looked at Dropbox and OneDrive. Box.com had the best compliance matrix for the enterprise that we saw.
Vendor
Head Of Information Technology at a real estate/law firm with 11-50 employees
Jun 09 2017

What is most valuable?

File sharing, authorization on the back, its ease of use and reliable uptime performance are valuable features of this solution. Better workflow automation. Get notification whenever new files are… more»

How has it helped my organization?

Now, we are able to monitor the usage of our users, get usage tips and get higher user satisfaction as compared to our own file sharing system.

What's my experience with pricing, setup cost, and licensing?

Better sign a full year's contract to get a discount.

Which solution did I use previously and why did I switch?

We used Dropbox before but switched to Box, due to its string support for corporate use.

What other advice do I have?

You can use the free trial and evaluate it, before actually jumping into this great product.

Which other solutions did I evaluate?

We looked at Dropbox and ownCloud.
Vendor
CIO at a comms service provider with 1-10 employees
May 24 2017

What is most valuable?

* File sharing with collaborators not on the same domain with offline access from multiple devices: I work on many projects that are multi-organizational, such as with… more»

How has it helped my organization?

We have complex bids with tight deadlines. This involves partners/suppliers and key staff who can work offline, such as on the train, and then sync up their files later… more»

What needs improvement?

Tasks and comments could be easier to see, report, search, and manage. I think it would benefit from a task full screen with list and sort functionality, then similarly a… more»

What's my experience with pricing, setup cost, and licensing?

It is expensive per head, as you need the enterprise license to get full security and tools. So negotiate a discount!

Which solution did I use previously and why did I switch?

We evaluated SharePoint. It was cumbersome to manage, configure, and add new projects. Frankly, it is poor for adding external partners, for syncing, and using across… more»

What other advice do I have?

Separate internal folders from externally shared ones and lock down the internal security so that staff can't invite non-domain users to internal folders; nice, clear… more»

Which other solutions did I evaluate?

We evaluated SharePoint and Dropbox.
Vendor
Applications Analyst at a philanthropy with 51-200 employees
May 21 2017

What do you think of Box?

What is most valuable?

Sharing content and folders with both internal and external users Editing content seamlessly w/Microsoft Office applications Dynamic/static content links for referencing on other software platforms, such as Yammer and Namely

How has it helped my organization?

Box has allowed us to access, share and edit content seamlessly as an organization.

What needs improvement?

The waterfall methodology for folders does not allow for privatization of folders at the root level, which sometimes may be necessary.

For how long have I used the solution?

I have been using it for 5 years and counting.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have…
Vendor
Information Technologist IV at a university with 1,001-5,000 employees
Sep 11 2016

What do you think of Box?

What is most valuable?

Mobile access, ease-of-sharing, securing data in transit and at rest.

How has it helped my organization?

Flexible workforce. Our employees can access content from anywhere, no-vpn, no special apps, no extra authentications.

What needs improvement?

Integrations, the more integrations the better. Office + Outlook are great but we need more like it.

For how long have I used the solution?

3 years.

What was my experience with deployment of the solution?

User education in the first year was our toughest challenge. 

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No, scales excellently.

How are customer service and technical support?

Good

Which solution did I use previously and

Vendor
Productivity & Collaboration Service manager at a consumer goods company with 1,001-5,000 employees
Aug 08 2016

What do you think of Box?

Valuable Features

File and Folder sharing in the organization and outside of it.

Improvements to My Organization

Feature set collaboration, removes sand trap moments and reduction in email.

Room for Improvement

Search function remove layers.

Use of Solution

2 years

Customer Service and Technical Support

Customer Service: I have not had any issues with customer service. Technical Support: Very good.
Vendor
Network Manager at a non-profit with 1,001-5,000 employees
Jul 31 2016

What is most valuable?

The features I have found to be most helpful over other cloud storage platforms are: 1) Collaboration - just not that it exists, but it is easy and user friendly. Allowing data that is necessary to be worked on to be brought to the surface. 2) Security - focus on compliance, encryption, enterprise grade management. 3) 3rd Party Integrations - allowing for Box to truly be a platform to be used with… more»

How has it helped my organization?

Getting data from various locations all over the world into our international headquarters so that we can make better decisions more quickly and get information to our stakeholders.

What needs improvement?

There are still some management features I would like to see improved, giving more control to IT. There is a good bit here, but could use a bit more.
Vendor
Technical Analyst at a non-tech company with 1,001-5,000 employees
Jul 19 2016

What do you think of Box?

What is most valuable?

We have gotten the most use so far from content storage, but other areas (collaboration, platform) are of keen interest for us.

How has it helped my organization?

It has taken us from archaic means of document storage (local server shares) to a completely cloud based and mobile environment. For the first time ever, our sales professionals and managers in the field are able to access company data from anywhere at any time.

For how long have I used the solution?

We have been using Box since June 2015.

What was my experience with deployment of the solution?

We did, with some password reset struggles which appear to be in the rear view.

What do I think about the stability of the solution?

We have experienced 2 major outages since deployment and both…
Vendor
Application Analyst at a retailer with 1,001-5,000 employees
Jul 07 2016

What do you think of Box?

Box is a simple and sleek cloud solution to collaborate/share documents to partners. Easy to use, user friendly tool. Most amazingly it's integration with Office 365 (online) is one of the best features it has other than integrating with other with apps like Salesforce, etc. The widgets feature is amazing to provide a link to upload documents to the external vendors. The drag and drop feature for uploading multiple files at ones. Box capture will allow users to take photos of products and video recording for trainings and store fronts, etc. This uploads directly to box.com. No need to worry about storage space with the enterprise version of box.com.   With this tool we can improve: Collaboration between regional partners and US associates   Document collaboration between…
Vendor
Applications Analyst at a philanthropy with 51-200 employees
Jul 06 2016

What is most valuable?

I can store, edit and share content with others. I can work and operate seamlessly in a cloud environment.

How has it helped my organization?

File/Folder collaboration has allowed our users to work together, eliminate silos and reduce unnecessary email.

What needs improvement?

The Search functionality needs to be more robust and behave like Google Search. I wish that the Box Search functionality would use the machine learning technology found in Google Searching to perform/track user searches. Currently, when I perform a search in the Global Search toolbar in Box, there is the option to refine my search through filtering by Folder, Owner, Type, and other attributes… more»
Vendor
Enterprise Content Management Administrator at a media company with 501-1,000 employees
Jul 05 2016

What is most valuable?

Sharing and collaborating across files and folders has been a massive game changer. Also the ability to set Metadata around our content is amazing!

How has it helped my organization?

We've realized that instead of a process taking months, such as the verification of a file, it now takes a matter of days or in some cases just hours!

What needs improvement?

I would love to see the ability to invite collaborators extended to a file level, not just the folder level.

What's my experience with pricing, setup cost, and licensing?

The pricing may seem steep at first, but delve into the features and you'll soon realize it is incredible value for what you get.

Which solution did I use previously and why did I switch?

We were using Sharepoint- what a disaster!

What other advice do I have?

Box is worth is, change is always uncomfortable but our staff love Box!

Which other solutions did I evaluate?

A few others, but none met the business need we had.
Vendor
Collaborate Helpdesk Specialist at a university with 5,001-10,000 employees
Jul 04 2016

What is most valuable?

Box thinks of features before I realize I want them! I love the email upload tool, Box notes real time editing, and integrations with Microsoft Office.

How has it helped my organization?

Box has given us a single tool to rule them all! Since everyone has access to it, we can expect everyone to have access to whatever we put in it. Also has reduced the use of emailing attachments which is a time saver.

What needs improvement?

Box Sync is still a bit buggy and it is difficult to get used to not being able to organize your view of folders as it is determined by the owner of the folder.
Vendor
WW Practice Leader in Solution Architecture and Systems Engineering at a tech company with 10,001+ employees
Apr 18 2016

What do you think of Box?

Valuable Features:

The ease of using Box on multi-platforms, including my phone and tablet, along with the collaboration features means I've been able to use it with my family (including my non-tech-savvy parents) for simple sharing, as well as with colleagues for team collaboration.

Room for Improvement:

The security settings are such that if I have a folder with subfolders several levels deep, whatever security setting I have for the parent folder gets inherited at all the subfolders. This has been limiting.

Deployment Issues:

We've had no issues with deployment.

Stability Issues:

We've had no issues with stability.

Scalability Issues:

We've had no issues with scalability.
Vendor
CEO with 51-200 employees
Mar 26 2013

What do you think of Box?

Valuable Features:

Awesome solution that works on many devices.

Room for Improvement:

I wish the search was faster, like a google search.
Consultant
Infrastructure Expert at a tech services company with 1,001-5,000 employees
Jul 20 2012

What is most valuable?

Most of the time, they are running a free 50GB for life promotion, which is a pretty good deal.

What needs improvement?

Only web access for non enterprise customers. Come on guys, Dropbox, Google Drive, and SkyDrive all have a syncing feature.The only way to set up a comparable feature is to either:A) Pay for it via an enterprise plan. B) Set up a WebDAV storage link via a disk mount in your OS (Which is slow as molasses and isn't user friendly at all.

What other advice do I have?

My biggest problem with Box.net is the lack of a free desktop syncing feature. They were the first out of the gate with an Android tablet app and a WebOS tablet app. They were ahead of the game everywhere but where it counted, unfortunately.

What is Box?

Box is a Modern Content Management Platform for companies of all sizes and industries. The difference that Box brings is that it offers the security and controls admins need with the sharing and collaboration capabilities end users want. Since 2005, Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 43 million users and 62,000 businesses--including 59% of the Fortune 500--trust Box to manage content in the cloud. The Box platform provides HIPAA, FINRA, FedRAMP, and many other compliances to go with granular access permissions and advanced security capabilities. By using Box you can sync, share, and collaborate on all types of files, anywhere, on any device - but that's just the beginning. You can choose where to store your data, to manage your own encryption keys, and set workflows to automate content-based processes. You can also assign custom metadata tags to content, watermark sensitive content, and set file retention or legal hold policies. Box has deep, native integrations with Microsoft Office and Outlook, Google Apps for Work, Salesforce, Netsuite, Docusign, Adobe, and many other best-of-breed solutions you may already be using.
Box customers
GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
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