CA APM Valuable Features

Senior Technology Officer at BMO Financial
The first line of defense; we know we have a problem. We never knew we had a problem until we got calls into the call center saying, we have this coming up from the customers. Before, the customers would pick up the phone and give a call to our call centers. Now, we know we have a problem, because there is a primary layer of alerting or metrics monitoring put in place, that is the good part. View full review »
Delbert Larsen
Senior Admin at Northwestern Mutual
Some of the dynamic representation of the application layer. Some of the things that are starting to be interesting is being able to pull in and merge the infrastructure and application data. I am hopeful that it will work as intended. View full review »
Senior IT Manager at a energy/utilities company with 1,001-5,000 employees
The ability to have anything we want scripted feeding in there, and to add to it fairly quickly. So if we do see something that we need to change or monitor, we need to add something, we're able to get those in pretty quickly. For example, finding something that's not performing well on one of our applications. We had one not too long ago where we simply didn't have a threshold on something, something we hadn't seen before. We found it, and then were able to get in and put something in pretty quickly. So now we're prepared for that situation in the future. View full review »
Hui Wang
Technical Service Owner for Monitoring at BCBS of NC
The CA tools allow to me to get into detailed transactions for custom ranking, and be able to make predictions. It also gathers data. Some other tools may be good at one area, but not good overall, including the mainframe. View full review »
Performance Engineer at Lowe's Companies
CA APM makes our customers very happy with one of its most important features. It has a random transaction trace which gives our customers the ability to look at how their transaction performs: The average response time of their transactions with the application which runs those transactions. It helps them understand whether the application is taking long to run, whether any transaction takes longer than expected to run, or if it is running within an optimal time for that particular application. It is very helpful, because they are able to figure this out with the help of the tool. That is one of the major things. Another thing that I can think of right off the top of my head is the customer experience part which comes with it. We do a lot of transactions. It is a retail company, so customer experience is very important. As far as our data moves from point to point, it is very important for us. This is why is the application is very helpful. View full review »
Solution Engineer at a tech company with 501-1,000 employees
* The ability to see which component is problematic. * If they are meeting SLAs before it gets to production impacting customers. View full review »
IT Technical Integrator Level Iv at a financial services firm with 10,001+ employees
* Deep-dive application instrumentation allows us to diagnose application performance and availability problems. * Powerful querying capabilities of the metrics data. * Ability to build custom dashboards and reports. * Ability to create custom metrics using calculators or custom JavaScript calculators. * Ability to capture and feed custom metrics into CA APM. This same capability allows us pull metric data from other monitoring tools and feed that into CA APM to provide that single-pane-of-glass view. * Metric Data API that allows querying and extraction of metric data. * Java and .NET application monitoring. View full review »
Shaun Recco
Service / Resource Manager of Desktop Engineering at a financial services firm with 1,001-5,000 employees
* Isolating issues, the dashboards, and the customization are the most valuable for us because they enable this tool to be used by multiple tiers. Let's say we don't know what the problem is when one occurs, we just know that we have multiple tickets generated, and there are customer groups down or experiencing slowness. These tools help us identify the issue quickly. That saves us a tremendous amount of money. That's the number one value. * It is easy to use. That's a big one. * The fact that it is a suite solution, rather than using just one technology. * There are multiple offerings. That's nice as well. * The agents are low-profile, and there is not a whole lot of overhead with the agents. View full review »
Vice President, CTO Office - Global Enterprise Tools and Automation Lead at a insurance company with 10,001+ employees
The product helps us to identify code problems very quickly. It can also help us identify other problems with the application as it's running. That's a significant for us because application failures can impact revenue and customer satisfaction. This product allows us to do even more. For instance, we've recently added CA Application Performance Management. Prior to that, we were only able to look at the infrastructure stack. From the box perspective, this gives us additional ways to help us troubleshoot. Having tools with some level of intelligence can more accurately pinpoint the problems. This helps us cut down that whole blame game and helps us get to the root of the issue faster. View full review »
Ken Black
Director of Technical Projects, Client Services, FIS at FIS
It gives us a lot more in-depth information that we previously didn't have for monitoring capabilities. Some of the new tools will allow us to get issues into the hands of the right support staff immediately. View full review »
Max Lukovsky
Manager at a financial services firm with 10,001+ employees
It has been very, very productive for us. It helped us with number of challenges we faced in the past. It prevented a lot of downtime and a lot of outages with the Java side of the house. We are predominantly a WebSphere shop. We’ve been very successful using version 9.7. We're still not up to the latest version, 10. I've seen a lot of interesting things with version 10 happening, which hopefully will address our problems. Some of which are the inability to manage multiple hosts at the same time, configure agents in an easy fashion. There's a lot of manual labor that still exists that hopefully will be simplified with the new Command Center. We’re looking forward to upgrading our 9.7 to 10 to start using the Team Center, which is a phenomenal product we've seen today at CA World. It's been very, very successful using our NOC. We are using the console and dashboards. View full review »
Enterprise Architecture Leader with 5,001-10,000 employees
* Acts as a troubleshooting-like application * Deals with performance issues * Helps in trending, like the data mine, the load which is running on the application servers * Helps the development team to fine-tune and proactively manage the application. View full review »
Technical Advisor at a healthcare company with 1,001-5,000 employees
Our ability to know how our application is performing in real-time. View full review »
Felipe Silva Castro
Services Consultant at a financial services firm with 501-1,000 employees
CA CEM show us a business vision from the transaction hierarchy. It provides easily understandable information to users with little or any knowledge. Assigning a monetary value to transactions is very useful for understanding the amount of money being lost by an organization because of a problem or even the total gain for a specific transaction. The icing on the cake is the troubleshooting tab that helps us see possibilities for the continuous improvement of the business. With the new feature CA Team Center is much easier to view the information of my user experience, with this unified vision, it was even practical for lay users to use the tool View full review »
Vish Dadireddy
Vice President at a financial services firm with 10,001+ employees
It gives us insight into the functional health of the application, if we have any hot spots. For distributed applications we need those insights. We like the dashboards where we can consolidate different metrics into one view. Also, it tracks back-end service calls and it gives us insight into any issues with the services we are calling, as we use distributed application technology. Also, alerts and notifications. View full review »
Helcio Jr.
Business Solutions and Innovation at a tech consulting company with 51-200 employees
The features which were instrumental in our choice of CA APM include: * The options that we have to create use cases providing synthetic vision when applicable to the needs of the business * The ability to accomplish the identification of the root cause of problems with applications in drill-down level by integrating the suite with tools for managing and monitoring. * The existence of components for collecting information from other platforms and applications. View full review »
Infrastructure Analyst at a energy/utilities company with 1,001-5,000 employees
The dashboards. View full review »
Systems Engineer at a tech services company with 51-200 employees
The most valuable feature is the flexibility and how you can get any data pretty much anywhere. They have a lot of out-of-the-box solutions for applications, servers and web servers, but you can also use their APIs and their EPA to get additional data, building and correlating it altogether. We have some applications from which we can't get data with out-of-the-box tools from CA or even AppDynamics, so we need the EPA agent to get that data and then compare them to those that are captured with out-of-the-box tools. We really appreciate that that's a strength and a flexibility of APM. View full review »
Manish A. Parikh
ESM Engineer at a tech company with 10,001+ employees
I think the most valuable feature is the deep dive feature. It has the ability to provide in-depth knowledge on the application code. It's invaluable. View full review »
IT Leader at a financial services firm with 10,001+ employees
The way these tools show the information is very useful. this is a tool that records information from Java and .NET applications, and obtain information about how many times an method has been call in a period of time or even you can access the database with affect the tool behavior. We have been integrating the tool with splunk in a way to obtain deep correlation. View full review »
Services (APM) Consultant at a tech vendor with 51-200 employees
Every component has its own value. Investigator is the most valuable feature for me because we have deep visibility for application performance via all agents. We can capture the in-depth transaction trace and error trace which helps us to provide RCA to the customer. View full review »
Manish A. Parikh
ESM Engineer at a tech company with 10,001+ employees
Deep Dive and Transaction Analysis Triage capability. The AppMap feature is very very helpful in visualizing. Also ACC is a huge help with agent maintenance/management (life cycle). View full review »
Principal Analyst at a comms service provider with 1,001-5,000 employees
The most valuable features I believe would actually be two things I would go into: The insight it gives into the applications that it's actually applied to, and the flexibility to do many things with those metrics, and also feed your own metrics from external sources. View full review »
Principal Developer at a tech services company with 10,001+ employees
The usability and dashboarding. That's how our clients see the information. Also, deep trace analysis is valuable because that's how we figure out where our problems are. View full review »
Félix Mendes Sutarelli
Computer Technician at a tech services company with 10,001+ employees
* Detection of errors that occur to users * Measurement of response time * Transaction traces View full review »
Juan Miguel Giménez Mora
Senior Quality Consultant at a tech services company with 10,001+ employees
* Real-time information * Historical info * Smart instrumentation * Customizable View full review »
Principal Consultant at a tech services company with 11-50 employees
Cross-platform business transaction tracing, custom triggers, thresholds and alerting, and deep dive root cause analysis are the most valuable features. Cross-platform business transaction tracing supports the ability to monitor end-to-end performance across the stack, providing granular insight into customer experience KPIs, which are a critical success factor for organizations. Business transaction tracing also allows identification and drill down into problems within the stack, reducing the mean time to detect and resolve problems. Developing custom triggers and thresholds for problem management allow the introduction of “smoke alarms”, which can prevent severity 1 system failures, improve productivity (fewer war rooms), and increase application stability, reliability, and performance. View full review »
Manager Information Technology at a Consumer Goods with 1,001-5,000 employees
The traditional Introscope portion of the product is the most valuable. It provides good visibility to the JVM and Java application. View full review »
Tomás Krejcík
ICT Consultant, Experienced Manager at a tech services company with 1-10 employees
We are using the web view for the displaying the data and interpreting the dashboarding for the customer. View full review »
Roger Salinas
Network Engineer at a financial services firm with 1,001-5,000 employees
CA APM gives us a holistic view of our applications, specifically regarding performance monitoring. We are able to see errors in the code that users would experience and then give that information to our developers to troubleshoot. For example, some of the errors we see are error 404 or 500. There are also "stalled transaction” errors that pop up. The fact that APM collects information every 15 seconds is a good thing. View full review »
Manager Systems Application at a manufacturing company with 10,001+ employees
That it's customizable. If there's something that you really need to get at that doesn't come out of the box, you can pretty easily put together some custom metrics and get those in place. View full review »
Jaideep Singh Sra
Consultant at a tech vendor with 1,001-5,000 employees
Presently we are making maximum use of this product for IBM Websphere monitoring with agents monitoring the MQ's. We are also using the java and .net agents for monitoring the respective applications. Introscope Reports and Dashboards provide business users a customized option to view data that is most important from their perspective. Along with Introscope, the CEM is being used for the monitoring of the Business transactions for defects and incidents. View full review »
Junaid Wahab
Systems Solution Analyst III at AmerisourceBergen
Triage Map, Differential Analysis, Transaction Trace, error handling, cell counts. We have a complete dashboard, which tells us what's going on with our application, end to end. View full review »
Senior Enterprise Engineer at a financial services firm with 10,001+ employees
* The tracing * The Java metrics that it collects, and the ease of accessing these. * The dashboards View full review »
Tech & App Mgmt Project Lead at a tech services company with 10,001+ employees
For APM, the most valuable solution is being able to do a root cause analysis quickly, and find the root cause visually so that we don't have to hunt around for the actual cause of the problem. View full review »
Till Gloger
Project Lead for Monitoring
* Cross-VM transaction traces provide a complete "what happened where". * Proactive snapshots of transactions and all details of a transaction are saved in case of an error. * Attribute decoration is a unique and very powerful feature. We can add meaningful meta information based on our internal demand. View full review »
Technical Delivery - Core Systems with 10,001+ employees
I feel the ability to easily see a variety of metrics is great for us as a business, as we are able to view our systems in more depth. If there are any issues we are able to spot the exact problem very quickly. We are able to spot issues much quicker with the use of the out-of-the-box metrics given to us by CA. But we also develop that further with the use of the EPA Agent and expand what we can give and show the business by creating our own scripts. This has allowed us to develop our own self-monitoring and before anybody else sees the issue we are on hand to solve that as quickly as possible. View full review »
Frank Villarreal
Software Developer / Technical Lead at a financial services firm with 1,001-5,000 employees
It provides transparency into what's happening when there are problems that occur within applications. View full review »
Sr Infrastructure Engineer Cloud Automation & Tools at a insurance company with 10,001+ employees
I like the Transaction Trace Viewer and stalls feature on the front end/back end within the investigator. View full review »
Daniele Elia
Senior IT Consultant, System Engineer & Developer at a tech services company with 201-500 employees
* View the smallest component and how it's performing * See how all the components are connected * Have a predictive alert * To customize alerts and reports * To use attributes to 'mark' and group components View full review »
Senior Developer at a tech vendor with 10,001+ employees
The triage can find the root cause for pent up issues. I created my own program to test the triage, and it works. View full review »
Server Engineer at a consultancy with 10,001+ employees
We have just started looking at version 10.5 and it has a lot of built-in features for a cloud platform. That is what we are really impressed with. View full review »
Dhiwakar Jayakumar
Assistant Manager - IT Networking at a financial services firm with 501-1,000 employees
APM is a master in monitoring application performance. When we emphasize performance, it focuses on business transactions and helps provide a good amount of successful transactions. In order to enhance application availability, rigorous monitoring of its components’ performance is very important. APM helps in monitoring performance of application with end-to-end application component visibility. View full review »
Anuranjan Kumar
Technical Consultant at a tech vendor with 501-1,000 employees
* Transaction traces * Dashboards * Email alerts * Team center * Average response time * Error and stall detection * Metric grouping to see combined data. * CEM for analyzing and reporting View full review »
Application Support at a government with 501-1,000 employees
The most valuable feature of this product is the CA Customer Experience Manager, as it shows the real impact on the customers. View full review »
Manager at a tech services company with 10,001+ employees
* Experience View: Provides a business-focused view. It answers the key question as to what is the customer experience, with a minimal amount of work required. * Assisted Triage and Analysis Notebook: Answers the question as to why the experience is poor, without having to do all the manual digging around. View full review »
Greg Burkhead
Technical Advisor at a logistics company with 10,001+ employees
It helps you get to the root cause much faster when you have issues. View full review »
Emad Fadel
General Manager Help Desk
We're working in a huge environment. It enables me to cover all functionalities and monitor all selected elements over multiple servers, multiple applications, multiple IT resources, and to cover multiple users. View full review »
Team Lead Global Service Monitoring at a tech services company with 501-1,000 employees
The most valuable features for us are the visibility it provides, increased production, Command Center, and WebView. View full review »
Senior Technical Specialist at a financial services firm with 10,001+ employees
Detailed alert settings give more control on when they should or should not appear. The tree-structure tracing shows where we are spending the most time in a call-by-call sequence. But the tracing capabilities of other APM tools are more advanced than CA. View full review »
Fotis Koutsoukos
Engineer at a tech services company with 501-1,000 employees
APM agents are able to monitor Java and .NET applications out-of-the-box, with limited configuration, and are able to provide Operations with insight on application performance. View full review »
Sahar Nir
Noc maneger with 11-50 employees
Seeing what the customer is doing on our website. This is important for us to understand that they use the website as we planned. View full review »
Vaibhav Jindal
Senior Application Consultant (Project Manager) at a tech vendor with 51-200 employees
* Business transaction defects from CEM. * ADA helps find response time issues in the network. * Team Center gives an overview of whole system. View full review »
Luke Kabamba
Sr. IT Consultant at a tech services company with 51-200 employees
The CEM (Customer Experience Manager) allows us to see user errors and proactively react to issues before they become problems. View full review »
Senior Service Assurance Consultant at a tech services company
Application triage is the most valuable feature. It gives precise insights about problems and leads to the root cause very quickly. We use CA APM internally to monitor and diagnose Java-based systems. View full review »
IT Senior Manager Online Services at Produban
It is the easiest way to obtain metrics in order to understand the behavior of the application, and also, if the application and the users are working well. View full review »
Solution Architect at Wipro Technologies
The crash analytics, and that it goes down to the level of code where it shows, "Hey, this is an area you need to check." View full review »
IT Consultant at a government with 501-1,000 employees
It gives us the overall capacity measurement for our current environment. We're able to determine where there are bottlenecks in our system. To some extent, we're also able to see what might be causing some of these issues. We are also using the tool for determining performance bottlenecks in our Java-based applications. It provides us with performance metrics. View full review »
Specialist Operations(Windows) at a tech services company with 10,001+ employees
CEM - We have to produce reports of defective URLs by selecting the client site IP group, which helps us to identify status code of IIS. This gives an idea regarding obtaining the defect and finally understanding the issue. View full review »
Ville Alarauhio
Consultant at a comms service provider with 10,001+ employees
It is highly-customizable. View full review »
Ferhana Siraj
Integration And Development at a energy/utilities company with 1,001-5,000 employees
The alert, action, and dashboards features are the most valuable to us. The alert capability of the CA APM solution is helping us to identify and react to issues before they happen and affect our services. The dashboard features allow us to see the health status of our applications visually; thus, it helps us to identify issues faster and easier. View full review »
Raphael Menezes
Middleware Specialist at a energy/utilities company with 10,001+ employees
The solution gives us the flexibility to create new metrics and measure whatever we need. It makes it possible to monitor the full range of applications from the most complex to the most simple ones. View full review »
Shahzada Rao
Solution Architect EMS Practice at a tech services company with 10,001+ employees
* CEM helps us to deliver faster responses, and manage the end users’ response and reliability. * Introscope helps our application team proactively identify and resolve problems fast. It helps reduce application downtime and improve application development based on the real-user experience. View full review »
Ryan Combe
Data Analyst at Frost Bank
What we're currently using CA APM for is to detect the kind of traffic that our customers are dealing with. How do we affect our customers in the way that they access our servers? With some of the setups that we have on the mobile app, like, is there anything we can do to shorten the time that it takes them to hit and access their account information using the mobile app? View full review »
Simon Goldburt
Sr. Project Manager at a financial services firm with 1,001-5,000 employees
The deep-process instrumentation gave us an opportunity to understand application process performance in detail. View full review »
Karthikeyan Muthukumaran
Senior System Engineer / System Operation Analyst 2 at a tech services company with 10,001+ employees
Agent metrics and customization are valuable features for us because we can set the "resting" metrics to shutdown to prevent overhead. View full review »
Technical Specialist at a tech services company with 10,001+ employees
Command center is a new feature that provides agent maintenance and support without involving the application team. It saves lots of time for APM team. View full review »
Consultant information technologies
The CEM end-to-end transaction feature is the most valuable. View full review »
General Manager Sales at a tech services company with 201-500 employees
Root cause analysis in real time and user experience management, which is turning out to be one of the most important feature as user experience is one of the major driving forces in the IT industry. View full review »
Stefan Kropp
IT Lead Architect at a manufacturing company with 1,001-5,000 employees
The best features are the workstation and dashboards, and the newer WebView with CA APM Team Center, which shows dynamic status of the relevant environment. View full review »
Alberto Molina
System Control Center at a tech services company with 5,001-10,000 employees
I found the solution's end-to-end analysis and flexibility most valuable. View full review »
Anuranjan Kumar
Technical Consultant at a tech vendor with 501-1,000 employees
There are a number of valuable features for us: * Dashboard * Implementation of tool * CEM * TIM * Alerts * Actions * Reports * Triage maps * Transaction tracers * Team center * EP Agent * Management modules * PostgreSQL backup View full review »
Technical Consultant at Tech vendor
* Transaction traces * Team Center * Dashboards * Alerts View full review »
Engineer Director at a tech services company with 51-200 employees
APM integration is the most valuable feature because of the possibility of mapped links breaking for web services with internal components. View full review »
Consultor técnico at a tech services company with 51-200 employees
The Webview because I can obtain more detail and CEM because I can quantify the business. View full review »
Daehyun Kim
User with 501-1,000 employees
* E2E monitoring * DB web WAS monitoring * App crash report * User customizing report * DB connection usage from WAS View full review »

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