Jira Implementation Team

GH
Senior Principal Engineer at a consultancy with 1-10 employees

Its implementation was an in-house job.

In terms of maintenance, I take care of its maintenance. Its maintenance is minimum, and only one person is required. You can easily run backups. We use Microsoft SQL Server for backend data management, and we automate the backups. We do daily backups, etc. If anything goes wrong with the tool we have, we can just rebuild it from scratch, and we will be fine because our data is there.

They also have built-in backup utilities that you can use. There is an XML-based one, which I do like to use from time to time just as an alternate. So, you do have different options.

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Saroj Ekka - PeerSpot reviewer
Technical Delivery Lead at Applied Materials

It was already in a place when I joined the company.

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Grigoriy Kneller - PeerSpot reviewer
General Manager at HDI Systeme AG

I installed the product myself. 

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Jira
March 2024
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VR
Senior Manager, Connected Home Product Management and Strategy at a consultancy with 10,001+ employees

A third-party vendor handles deployment. They will automatically execute the small instructions. Based on that, they will create a charge code, seek approval from management, and then proceed to deploy the particular feature. While auto-deployment is happening, we'll validate it once it's done. If everything is good, we'll release it. If there are any challenges, we'll roll it back.

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Mitch Tolson - PeerSpot reviewer
Director of Robotics at Fresh Consulting

We handled the implementation process in-house with our own team. We didn't have any consultants or integrators to assist us in the process. 

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JD
IT Manager at a government with 10,001+ employees

We had an in-house as well as a procured consultant, but he was through the state, not directly with Jira or Confluence.

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Nalin Kumar - PeerSpot reviewer
Quality Assurance Group Lead at Samsung

I implemented it myself as an administrator of Jira.

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AQ
Programme Manager - Major Programmes Office at a financial services firm with 5,001-10,000 employees

We had the setup services handled by a reseller of Jira.

It was a very good experience. It was very fast compared to what we expected from the contract. It was a nice surprise.

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Krishnanunni M - PeerSpot reviewer
Dev Ops Engineer at a wellness & fitness company with 201-500 employees


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JD
IT Project Manager at Gravity Diagnostics

It would have been in-house. In terms of maintenance, it didn't seem to need maintenance from our side.

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it_user446067 - PeerSpot reviewer
Managing Director Business Change and Quality Assurance at Blue Cross & Blue Shield of Rhode Island

It was implemented by one of our developers.

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JL
Senior Software Engineering Manager at a comms service provider with 10,001+ employees

We have an IT team that supports the solution.

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HA
IT Testing Manager at Cloud Solutions

I did it myself with some help from other team members.

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JananiLiyanage - PeerSpot reviewer
Enterprise Agile Coach at Agility Tune Up

Implementation was done by Jira administrators, which was good.

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VN
Senior PM / Scrum Master at a financial services firm with 1,001-5,000 employees

Its initial setup was done by Jira administrators.

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MB
Global Client Support Operations Manager at kyriba

I wasn't here at the initial setup of Jira, however, in our company, we have a Jira administrator. Whenever we have a project to review and need to know how it's laid out and how we can place them better, etc, it goes through this person. She analyzes the needs and does it for us. 

 She knows the tool pretty extensively, but we don't rely on external consultants to do it. We have somebody from our company who does it for us and acts as our own Jira professional. They would be the one that basically helps you with the setup for your project needs.

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RO
Managing Partner at Wingspan Consulting

It was set up in-house. We didn't use a consultant.

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RM
Release Engineer at a computer software company with 11-50 employees

We do the maintenance of the solution which is adding users and moving them around. The solution is very hands-off, it does not require a lot of maintenance.

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BR
Lead, Tools implementation & Project Management at a financial services firm with 501-1,000 employees

We have our own compliance team who applies security patches and those patches are available from Jira directly. The maintenance is pretty easy and we pay a maintenance fee for Jira software. If there is any issue with downtime or service is completely stopped and we are not able to handle it, Atlassian provides us their support. Maintenance is not much of an issue with Jira.

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MA
Senior Architect at Second Step

In terms of configuring the product to be compatible with our organization, we did consult with or defer to anyone - unless it was maybe just Jira support. That likely didn't happen however as we are a technology company. We are a development company. Our in-house Jira administrative team is capable of handling things. They did not need to defer to anyone.

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SG
IT Release Manager at a financial services firm with 1,001-5,000 employees

It was implemented by a third-party vendor. It requires maintenance, but it is not so difficult to maintain. For maintenance and administration, we have an internal Jira service desk.

You need to do upgrades because you tend to have requirements from different stakeholders. You also have different add-ons and plugins, and Jira also keeps on releasing new versions that might be useful.

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Khalid Qureshi - PeerSpot reviewer
Program Architect at Afiniti.com

We implemented this solution internally. 

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reviewer1740093 - PeerSpot reviewer
Works at a educational organization with 201-500 employees

We have a team in my organization that specifically handles the support of Jira.

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Naresh Rayakwar - PeerSpot reviewer
Lead architect at Tech Mahindra Limited

I implemented through an in-house team. 

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GK
Project Manager at a consultancy with 201-500 employees

There were initially eight people involved in the maintenance of the solution and deployment of updates. They had the people to whom they answered. We are talking about a large-scale effort. Without taking into account the Jira support line, I would say there were around 12 people managing and administering this version. For our specific team, there were around three. They were the actual decision makers. 

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it_user678153 - PeerSpot reviewer
Agile Coach & Sr. Project Manager at a retailer with 10,001+ employees

We implemented it ourselves.

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it_user149535 - PeerSpot reviewer
IT Manager with 1,001-5,000 employees
In-house. Two of use spent time learning the tool and implementing it in our area first and then across the University. View full review »
Hema Patil - PeerSpot reviewer
Software Affiliate at a pharma/biotech company with 1,001-5,000 employees

We did not use an integrator or consultant for the deployment of Jira. We handled the process ourselves. 

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AD
Technical Lead at a retailer with 10,001+ employees

We have an in-house team to deploy and manage our IT solutions. There may have been some outside help initially but everything is now done in-house.

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IS
Product Owner at Ericsson

We have a specialized team that did the installation and does upgrades.

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it_user147549 - PeerSpot reviewer
Consultant at a consultancy with 51-200 employees

I've always done the implementations myself.

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AA
Owner at TRS

We did it on our own. I only have one admin guy for its deployment. 

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TY
Vice President Quality Management at a financial services firm with 501-1,000 employees

My understanding is the company used professional services from Jira and also got some training and stuff of that nature.

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GT
Managing Director at Nevigate Communications (S) Pte Ltd

Via our in-house.

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LC
Consultor Funcional SAP at a computer software company with 10,001+ employees

We do not use resellers or integrators to assist with the initial setup. We can handle the process ourselves.

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MP
Middle Manager at a tech services company with 201-500 employees

We have a technical team that does the implementation and maintenance of the solutuon.

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MH
Partner at a consultancy with 11-50 employees

As I wasn't involved in the installation process, I can't speak to if a consultant or integrator was used. I have no knowledge of that being the case. 

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PO
Technical Lead at a mining and metals company with 51-200 employees

Our IT team handles all maintenance-related issues. They don't necessarily know all the menus of Jira, all its capabilities, but they know how to deploy it.

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it_user147543 - PeerSpot reviewer
CEO at a healthcare company with 51-200 employees

In-House

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HeshamFouad - PeerSpot reviewer
Quality and Technical Support Department Manager at dsquares

We handled the setup in-house.

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JS
ITBridging the gap between business and IT at a engineering company with 5,001-10,000 employees

We have one person from an external party who helped us with the implementation. For the internal technical deployment, we have approximately five people from different teams in infrastructure, help desk, and application.

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LX
IT Business Analyst at a healthcare company with 1,001-5,000 employees

We had our vendor help to set up originally. Later, we made some customizations by other means. But because this is still at a very early age for us, it's a bit random on previous customizations. There were some blockages for people to understand from different perspectives. But I think so far the business people may not understand those procedures because it was originally designed for the coders and for the software development business.

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DK
IT Service Manager at a financial services firm with 501-1,000 employees

We do it on our own, but we have some strong support. We have outside support in case of any problem with it.

In terms of maintenance, you have to do the updates. You have to upgrade the system and handle the add-ons versions. If you build the inside environment in the Jira, you always have to fast forward to the project.

We have two teams to handle the maintenance. For standard maintenance, where you are upgrading the versions, we have an IT professional team for it. For the inside environment of the Jira projects and automation functions, we have a service management team.

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NS
Engineer -QA at FIS

I have used this tool as an in-house one.

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Ananthi Nachimuthu - PeerSpot reviewer
Senior Technical Writer at Skava

We used a vendor team for implementation.

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it_user192336 - PeerSpot reviewer
Engineering Manager at a healthcare company with 10,001+ employees

Completely in-house.

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GC
Technical Director

We provide implementation services to our customers.

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AG
Delivery Head IT & IS at a non-tech company with 10,001+ employees

We had one internal administrator do the implementation, the configurations are straightforward.

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CO
Senior Quality Assurance at a tech services company with 11-50 employees

The deployment was done in-house.

There is no maintenance required for the cloud version.

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AS
Software Developer at DataStax

It was initially implemented by the suppliers since it is somewhat complex and the team was not yet ready to perform it, but they had a really positive performance.

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it_user158856 - PeerSpot reviewer
Sr. Project Analyst at a tech services company with 51-200 employees

IT put the server together for me and I took care of the rest.

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it_user150291 - PeerSpot reviewer
Senior Executive, IT Developer at a insurance company with 51-200 employees
In House View full review »
it_user136773 - PeerSpot reviewer
Tech Lead at a aerospace/defense firm with 10,001+ employees

Ourselves

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it_user265974 - PeerSpot reviewer
Manager at a outsourcing company with 501-1,000 employees

Through a vendor team and they were real experts in JIRA.

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MC
Line Technical Agent at a comms service provider with 1,001-5,000 employees

Our team handles its deployment and maintenance. We have a team of three people to manage it.

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NB
Development Team Manager at a tech services company with 501-1,000 employees

We did the implementation of the solution in-house.

We have two administrators that do the patching and maintenance of the solution.

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KB
Konsulent at a tech services company with 1,001-5,000 employees

The solution is on the cloud, there is minimal maintenance.

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it_user517977 - PeerSpot reviewer
Senior Test Analyst at a maritime company with 51-200 employees

We have implemented this product in-house.

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it_user661125 - PeerSpot reviewer
UX Architect at a computer software company with 51-200 employees

In House

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KB
CEO at a tech services company with 11-50 employees

We have one technician handling the deployment of Jira in my organization.

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ST
Test Architect

We worked with consultants and deployment took us two months. All maintenance has been handled by vendors from outside of the organization. 

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PV
Software Testing Engineer at a tech services company with 11-50 employees

We had our internal IT team that did the implementation and we do not require maintenance.

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Buyer's Guide
Jira
March 2024
Free Report: Jira Reviews and More
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
DOWNLOAD NOW
769,976 professionals have used our research since 2012.
Buyer's Guide
Download our free Jira Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
DOWNLOAD NOW
Buyer's Guide
Download our free Jira Report and get advice and tips from experienced pros sharing their opinions.
Buyer's Guide
Jira
March 2024
DOWNLOAD NOW
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