Oracle CRM Overview

Oracle CRM is the #3 ranked solution in our list of top CRM tools. It is most often compared to Siebel CRM: Oracle CRM vs Siebel CRM

What is Oracle CRM?

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle CRM is also known as Market2Lead.

Oracle CRM Buyer's Guide

Download the Oracle CRM Buyer's Guide including reviews and more. Updated: May 2021

Oracle CRM Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Oracle CRM Video

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Oracle CRM, ERP, Cloud and Technology Practice Head at a tech services company with 10,001+ employees
Real User
Customers have a 360-degree view, reduced operation cost and an improved market spending. Now with a robust Cloud based end to end Oracle Customer CX Solution

What is our primary use case?

Oracle/Siebel CRM On Premise Solution generally caters to Organization Sales, Marketing, Service, Social, Partner, Channels, Call Center, Loyalty and many more business functions. Though late entrant in the CRM Cloud space, Oracle already has introduced the next gen Cloud based CRM Solution as part of it's Oracle Customer Experience(CX) suite which is more modular, cloud based and tightly integrated with Customer Portal and Analytics business solutions. The core CRM functions are delivered through Sales Cloud, Service Cloud, Marketing Cloud CPQ Cloud, Commerce Cloud, Data Management Cloud… more »

What other advice do I have?

It is a good product with broad functions and industry-specific coverages.
IT Service Manager - Veeva CRM Competency Centre at a pharma/biotech company with 10,001+ employees
Vendor
Top 20
It is relatively easy to centralize your services when using a cloud solution

What other advice do I have?

The product has very good quality to price, has a stable and powerful configuration, and allows your business to fulfill the required processes.
Find out what your peers are saying about Oracle CRM vs. Salesforce Sales Cloud and other solutions. Updated: May 2021.
501,151 professionals have used our research since 2012.
Consultant Project Manager at a tech vendor
Consultant
The wing-to-wing integration of the customer data provides an integrated view. Sales users need a more user-friendly and configurable user interface.

What other advice do I have?

* Identify one or more key ‘super users’ for leading the implementation or managing the product. These would be your go-to people for expert help. * If you need to bring in outside help for the implementation, then do so. This will help in getting you the best help at the time you need it most. * Prepare and train your organization for the change. During the selection process for a CRM product, something that I have witnessed first hand, sufficient attention must be given to how the CRM application integrates with the back end applications. While it is important to consider the capabilities of…
Head of Engineering at CloudBearings
Consultant
It provides On Demand Web Services both inbound and outbound from their core CRM (Siebel) acquisition.