Salesforce Service Cloud Review

The most valuable features for us are Cases, Community, and Chatter.


Valuable Features:

The most valuable features for us are Cases, Community, and Chatter.

Improvements to My Organization:

Service Cloud has allowed our organization to centralize multiple tools and resources into one tech stack that has optimized our ability to coordinate service efforts across the organization.

Room for Improvement:

UI/UX has always proven difficult to keep up with. Salesforce, in general, requires a continued training effort to keep people up to speed and to encourage adoption in the tools. While there have been big improvements to date, simple things like ability to bookmark, right-click or otherwise multi-task panes and articles in Salesforce and the community have been missing.

Deployment Issues:

We've had no issues with deployment.

Stability Issues:

We've had no issues with stability.

Scalability Issues:

We've had no issues with scalability.

Other Advice:

Preparation and training is 90% of the work. Get to know the product before deploying widely. Have your admins get into Trailhead and invest in the training offered by Salesforce.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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