Amazon AWS Room for Improvement

Erik Najera Ruiz
AWS Certified Solutions Architect y Cloud Application Developer at Honne Services

Recently we had a long conversation about functionality that is missing in Alexa — in Mexico, specifically. Alexa for Business is a service and platform that Americans can use to make a call to an Amazon Echo device or a telephone via the app. But in Mexico, we are not allowed to use that technology. This is a significant disadvantage of AWS for those living in Mexico.

I also think that Amazon Rekognition could be improved. For example, I have used Rekognition to label things like trucks, buses, etc. Then we put a camera in front of a bus, so that we can send notifications if the bus driver overtakes another car on the wrong side of the road. However, it seems that Rekognition's machine learning doesn't yet have the capabilities needed to make this kind of labeling and recognition system work properly. Thus, we've had to resort to alternative solutions.

And in terms of how easy it is to learn, Amazon doesn't have the most friendly educational platform. It is very obtuse, in fact. I have wasted a lot of time and effort studying through the official channels, so now I mostly use Udemy courses instead. They are very practical and much simpler, but I would still prefer to learn from the official educational platform if it were improved.

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Lead Architect - Expert Enterprise Data Solutions at a financial services firm with 10,001+ employees

We get a lot of exception errors, and we're working with AWS to figure out how to fix that. when we lift and shift . We get a lot of alerts. 

As our serverless Lambda is maintained by AWS, in a certain aspect,  we need to gain some more visibility into what is going on when problem happens with AWS serverless 

Their metadata management in AWS needs improvement. They need a centralized metadata management tool, where it can be integrated with  outside metadata tools  with the API. We really need a central metadata framework.

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Director of Platform and Information Security at a computer software company with 1-10 employees

The biggest area for improvement is the fact that there are a vast amount of tools. The best way to describe it is this: you have lots of Lego pieces, hundreds of Lego pieces, but they all do something specific. However, it's very difficult to understand the purpose of these tools, how are they fit into our environment, our design ideas, etc. To assemble all of these tools, to make them fit into the architectural vision of the company, is very difficult. This is especially true for a startup that doesn't have unlimited resources for research and study. We cannot comprehend the vast amount of information that Amazon produces.

The pricing is very confusing.  

They should really consolidate and make things simpler rather than offer you hundreds of random options. The way everything is arranged really forces users to figure out everything on their own and then, on top of that, to calculate the total costs. There's an infinite number of combinations even just with cost calculations. It's too much. 

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Cloud Architect at a legal firm with 10,001+ employees

There's always room for improvement, however, they're building out new products. 

The problem with AWS is you have to keep up with the technology. If you don't stay up to date with the technology and its latest changes then you won't know what to use in your infrastructure. For example, as soon as you finish building one thing, then they've already updated to something new. They're always continually updating, rebranding, and rebuilding. 

They tend to oversell before a product is ready.

The solution needs to have more security features continuously added to it.

It would be ideal if they could continue to build a more hybrid collaborative solution - something that allows users to be on-prem, on cloud, or wherever they need to be to build. I'm looking for more AWS to Microsoft (or AWS to Linux) authentication solutions.

There are a lot of management requirements. You need to manage every aspect surrounding the solution, and it can sometimes be a lot.

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Technical Architect at a tech services company with 10,001+ employees

There have been some issues in the past when it comes to file integrations in AWS's cloud products. However, there are now alternative solutions out there that are helping to integrate them all.

One thing is that sometimes it becomes a problem when troubleshooting our tools because when you have some things local and some things remote on a foreign server, it can get complicated. We find that sometimes it's a challenge to gather the necessary information from logs and such because you need the proper agreement to capture those details. 

In the future, I would like to see Amazon move more into local clouds, by capturing more of the small market. Nowadays, spending a lot of money is not on the list of priorities for many companies, especially considering what's going on in the world. We want to leverage whatever amount is available and still get all the benefits of new AWS cloud offerings.

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President at a tech services company with 51-200 employees

I haven't delved down deep enough into the solution in order to come up with an answer for what may be lacking.

The only real downside to AWS is they can easily shut you down if they want to.

Clients ask us "Well, what happens if I go and put this on AWS and they don't like me for some screwy reason and all of a sudden they shut me down, they've killed my entire company?"

While AWS often is at the top of my list to recommend to people, I always have to tell them, "Hey, you got to be careful because if they don't like you, they can shut you down in a heartbeat. And they can kill an entire company by doing that."

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Anoop Anoop SLK
Enterprise architect at a computer software company with 201-500 employees

The pricing could be more competitive.

There need better integration tools whereby you could have widgets. It already technically has this, however, if they had widgets that could help with the journey from an on-premises legacy database management system, that would be ideal. There should be some accelerators that can convert and automate data pipelines into AWS so that users don't have to start from scratch. 

Basically, if we had accelerators and tools that can help fast track and leverage existing data schemas, models, and then also, data pipelines that are already set up, it would help items to be quickly migrated rather than doing everything from scratch on the cloud.

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Wilfred Thomson
Senior Cloud Consultant at GBM

One feature I would like to see is to have a better or a more user-friendly web console. 

The web console of AWS is not so user-friendly. They can make it more user-friendly, which will be good for administrators or users of AWS.

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CTO with 11-50 employees

The overall convenience and the ease to use could be improved. Right now, for example, we still have an integrator that helps us. They help us do the so-called hand-holding to get us started. Once we start, we can train up staff and we can manage most of the operations ourselves. It's just that first little bit that's difficult to handle alone.

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Scrum Master | Project Manager | SW Developer at Mobi7

At times we find ourselves a little trapped, with the lack of customization, for what we need. That doesn't mean that the tool is lacking it means that we are trying to be more creative than the tool and the rest of the market. In cases like this, it is we who need to revise our plans.

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Kaushik Bhaduri
Co-Founder at a consultancy with 1-10 employees

It's not our favorite for sure. Some of their well-listed services are not super configurable — at least to the extent that we would like to configure and customize them. Some of them are not that considerable as per our requirements. We have tried Dropbox and some other solutions as well, including One Drive, Dropbox, etc. It seems as if some of those solutions can be configured and customized a little more — like it's built into their fabric. AWS doesn't have that feel, but understandably, as they're such a behemoth.

They still haven't managed to crack some of the advanced think features, which are important especially if you're dealing with Mongo or any of the databases which are sort of non-sequel — like non-relational databases.

They have some sync related problems that we had noticed that we are trained to work around. Those are some of the things that our development team is struggling with.

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Ozgur Ekinci
Enterprise Solutions Executive (AWS Certified Solutions Architect) at a tech services company with 11-50 employees

From a technology standpoint, the solution is almost perfect. We don't feel that anything is lacking in that sense.

The feedback we are getting from our customers, especially here in Turkey where the exchange rate fluctuates regularly, is that the solution is quite expensive. Other cloud competitors are less costly. From our country's point of view, I would say that it needs to be cheaper.

When the solution faces downtime, it can be for hours or half a day. This is far too long.

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Senior Software Consultant at a comms service provider with 10,001+ employees

The IEM (Infrastructure Event Management) appears to be complicated, specifically cross-account resource permissions. It's a bit complicated to implement and to understand. It requires a lot of heavy lifting. 

I am not exactly sure if we implemented it poorly, or it is the same.

Cross-validation and logging-in are areas that need improvement.

There are many variables involved in pricing the service in AWS and overall, the pricing is a bit on the higher side. If the variable in pricing could be simplified, that will also help. Sometimes, we don't use these cost optimization tools.

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Senior Technical Architect at a computer software company with 1,001-5,000 employees

User personalization and robotic process automation services need to be mature enough. More APIs are required for robotic process automation services. Azure is more mature in terms of user personalization and robotic process automation services. 

The document processing can also be better. Whenever we want to do any kind of document management, I try to do OCR, ICR, etc. The functionality in AWS has to be more like that.

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Director at a tech services company with 11-50 employees

I would appreciate more direct support from AWS. I have some good personal contacts with AWS and through that, I am able to get some help. But, on a professional level with a small to medium-sized enterprise that needs any direct support from AWS, it is not supported. It is typically a part of the business model. They encourage you to go through one of their Implementation partners.

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Chief Technology Officer at a computer software company with 501-1,000 employees

The user interface (UI) needs improvement. Right now, it's not the best.

The product's authentication method could be better.

The pricing model could have a more competitive edge.

It would be great, in a future release, if the solution offers unified hybrid management, or hybrid cloud management.

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Steve Drill
VP Platform Engineering at Hydrogen

The security right now needs improvement. It's not bad, per se. It's just that there's always room for improvement in security.

I'd love to see guarding duties enhanced.

The pricing could be a bit better. It's something that can always be improved upon.

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Manager at a non-tech company with 10,001+ employees

The solution could always be further improved on the commercial side of things. Amazon Web Services are not cheap. It would be ideal if it was less expensive for the customer.

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Senior Software Engineer at a financial services firm with 10,001+ employees

There should be seminars and online training sessions available from AWS because a lot of people who are not using it would benefit from having the basic knowledge or basic hands-on experience. If they gain experience with it, then they will be happy to use it in the future.

Training could be in the form of more documentation or training videos. Any increase would make this solution easier to handle.

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VP at a computer software company with 201-500 employees

One of the things we are concerned about is the amount of memory because when we deploy the products, we have to make sure that the client has sufficient resources.

It should be easier to monitor the performance and generate analytic information so that we can determine how to provide better support for our clients. I believe that they have a lot of information available, so maybe they can have better analytic reporting.

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Director, Tools Engineering & Security, Data Platform

There are some subjective pain points, but we are pretty satisfied.

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Senior Manager, Engineering at a computer software company with 10,001+ employees

There are some areas that are not great. For example, with some Microsoft technologies such as .NET, you will have a difficult time deploying it on AWS. It works very well with open-source solutions like Java, but not with .NET technologies.

I would like to see more alerts added to the system. Preemptive alerts would be very good. It is something that happens and you have to do a lot of configuration at that time, which can be complex.

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Milton Ortegón
CEO at Fit Ideas

It's very easy to configure and to use the platform, but we would like to be notified about our consumption. The consumption is a critical point for us because we are not always using the platform, but sometimes we receive high charges — high amounts of money for services that we didn't even use during that month, for instance.

I would like to receive some alerts when my consumption is getting out of the normal range.

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Edison Macabebe
Chief Technology Architect - Agile/Devops Evangelist at Sandz Solutions

I'm just bugged by the charges that I'm not really able to manage. If there is so much little stuff, that I enabled from time to time, then I get lost. And then I tend to forget about that. It would be better if there was a corresponding notification as well. I would like to see a notification indicating you have not used this instance. You might want to turn it off so as not to incur the cost or something like that. But because most of my usage is charged to my credit card. It's disappointing and frustrating at times. If they could provide some kind of entry point. Something similar to WordPress where small businesses could have an easy way to come up with a site that could behosted immediately.

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Digital Architect at a tech services company with 501-1,000 employees

The pricing could be a bit high at times. It's something they could improve upon.

We aren't missing any features right now. For us, the solution is perfect as it is. We don't feel anything is lacking.

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Director of Technology at a energy/utilities company with 51-200 employees

The interface is relatively complex. It's not complex when you compare it to Azure, but with some other competitors, it is a little complex.

The interface could be simplified. It's an area that needs improvement, as well as the price.

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Assistant General Manager, Information Technology & Infrastructure at a real estate/law firm with 10,001+ employees

Our use case is limited to virtual services and RPA development. We are not using it quite heavily, and there are not many issues or problems so far. However, it would be great if it could be integrated with more AI features and proactive monitoring. It could also have more automatic capacity expansion features. For example, when renting out some space, memory, or computing power, the service can have the capacity to expand by itself without being manually handled by us.

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Khushal Kaviraj
Staff Engineer at Commonwealth Bank

One of the problems that I have seen is that some of the products are not as mature as others. For example, their API Gateway is not as mature as Kong, and their version control system is not at mature as GitHub. It's the same thing with their databases like DynamoDB, which is not as mature as MongoDB. Once we have equality in products between on-premises and cloud, this system will be a very good proposition.

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Vice President at a tech services company with 1-10 employees

They could lower the cost. The setup could also be easier.

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Regional Solutions Architect at a tech services company with 1,001-5,000 employees

The cost management is too complex right now.

The pricing of AWS is very unclear. They make it quite confusing. They need to make the cost structure easier to understand.

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Pankaj Kankar
Chief Operating Officer at FarEye Digital Logistics

One area that could be improved is in data management. They could improve on the data side. For example, I see others with better cloud services and larger data computing capabilities.

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Software Engineer at a computer software company with 501-1,000 employees

The pricing of the solution could be better. It's a little pricey.

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Nagaraj H
Senior Oracle Database Administrator at Refinitiv

When it was only Amazon AWS in the market, no one was concerned about the pricing. However, now that there are so many competitors, there is more comparison for cloud service providers. They should look into reducing the price of this solution to stay competitive. It would be a benefit.

The current trend is multi-cloud. They can launch the Oracle service in Azure, and we expect that this should be possible in Amazon AWS as well. 

I would like to see better integration between Oracle and AWS.

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Consultant at Skill Orbit

I have found some problems related to the database.

The price of this solution could be reduced to make it more competitive.

There are some limitations for certain applications that happen regionally and it is an issue for us. If we work with an application that is set up in New York, for example, then it has to be able to work in Pakistan.

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Cloud Solutions Architect at a tech services company with 11-50 employees

The pricing structure can be improved and made more straightforward. There are so many options, and you have to make several choices before confirming the final cost.

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Corporate IT Applications Manager at a retailer with 10,001+ employees

Working with AWS requieres your organization to invest in training your team to better use and take advantaje of all that AWS has to offer.

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Arquiteto de Soluções at a tech services company with 201-500 employees

In terms of technical features, I don't see anything missing. The only two points in favor of other providers are the price and local support.

The main problem that we see here in Brazil is the price. It is much more expensive than any other cloud provider.

Their local support can also be better. We get more support from some of the other providers here in Brazil as compared to AWS.

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Sr. Technology Specialist at a computer software company with 5,001-10,000 employees

The price could be better. Support for data analytics could be better. I don't see much support for data analytics. They have a lot of support in Azure, but I don't see a lot of innovation on the data analytics side in AWS.

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Senior Field Application Engineer at a tech vendor with 1,001-5,000 employees

They currently have fewer regions in Asia, especially in India, China, and other places. They can maybe put more data centers in this region.

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Technical Lead at a tech services company with 10,001+ employees

Our API Management solution is integrated with Lambda, and last year, we had an issue while upgrading Lambda from version 8.0 to version 10. It seemed like Lambda runtime was changed by AWS, and there was a bug that caused the downtime.

The loading of the dashboard is slow. It could be because I am located in China.

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Senior consultant at NTT Security

Its interface could be better because there are so many services right now in the product that it is quite difficult to navigate around in this. Its interface could be a subject of improvement.

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VP Technology at a tech services company with 1,001-5,000 employees

In the next release, I would like to see better pricing.

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Senior Manager IT at a tech services company with 501-1,000 employees

We have had several issues with the products and services but as of now, there are no good alternatives.

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Karima Mechergui
Devops engineer at a healthcare company with 10,001+ employees

The price needs improvement.

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Content Writer at a tech services company with 11-50 employees

The dashboard and interface need improvement.

It could be more user-friendly.

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Technical and Solutions Executive at a tech services company with 1-10 employees

The interface could be improved.

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Director at a consultancy with 11-50 employees

Its subscription model or pricing model is too complex, which should be improved.

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Data Science Manager at a tech services company with 11-50 employees

Some services that are not used often have poor quality and need to be improved.

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IT Staff Manager at a hospitality company with 51-200 employees

Their support can be improved. In some cases, their support is not as proficient as it can be. They should be quicker at getting back.

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Founder & Chief Operating Officer at a tech services company with 11-50 employees

The activation process can be improved. Sometimes, the activation takes a lot of time. There are many components of the infrastructure.

Integration with in-house applications could be simplified.

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SAP Platform Security Consulting at a security firm with 1-10 employees

Scaling is an area that can be improved. For example, I would like to be able to change the amount of memory that is allocated to a server. This would give us better performance. I know that it can be done but it isn't obvious how to do it.

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Project Specialist at integra software

It just needs to be improved from the security perspective.

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Abdulla Pathan
Technology Competency and Solution Head at a educational organization with 1,001-5,000 employees

The cost should be reduced.

They should have a better big data stack.

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CTO at a construction company with 11-50 employees

I think the price can be improved. The price is high now, and Amazon's web portal can be improved.

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Gajanan Shalgar
Software Engineer at a tech services company with 11-50 employees

It should be more secure and have more integrations. 

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IT Project Manager / Manager / Consultant at a tech services company with 11-50 employees

The customization could be improved. 

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Satam Chanbang
Assistant Manager at a tech services company with 201-500 employees

I have trouble with the AWS command-line interface.

The security could be improved.

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Data Analyst at a tech company with 51-200 employees

I think the product could be improved by simplifying the configuration. I would also like to see a reporting feature included, like you find in SQL Server.

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Arogya Raj
Associate Director at Microland Limited

This solution would be improved with the inclusion of hybrid Kubernetes management.

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Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
502,104 professionals have used our research since 2012.