IBM FileNet Previous Solutions

Moshe Elbaz
IT Manager & FileNet Specialist at a tech vendor with 201-500 employees
We used to use M-Files and we are a little familiar with Alfresco and Documentum. Generally, the biggest difference between those solutions and FileNet is the price. The others are much cheaper but most of them are less robust and less stable than FileNet. Programming and manipulating other programs to work with FileNet is easier than in Documentum, as far as I know. Each one has its own best features. It depends on the use case. View full review »
Seniorsyseng67
Sr. Systems Engineer at a tech services company with 51-200 employees
If a customer is using legacy software that they want to move away from, the primary reasons in the decision-making process that they decide to go with FileNet are the stability and, at the same time, a really nice end-user experience. Also, out-of-the-box, they have all the government and state requirements. The whole solution gives them everything they need. With a lot of other solutions, you get some of the features but not all of them. So you need to compromise and probably build your own end-user experience or add something on top of it. With FileNet, you get everything you need out-of-the-box. View full review »
GupteshwarPrasad
AVP Technology at a financial services firm with 501-1,000 employees
I have used multiple ECM products such as Documentum, OpenText Content Suite, Newgen's OmniDocs, Alfresco, and Laserfiche as well. Among those, I have the most experience with Documentum. I started my career in ECM using it and then, being part of the ECM team in multiple companies, I had to look into other products as well. Both FileNet and Documentum are very good. It all depends on your requirements. For ECM, IBM has multiple products. Based on your requirements they can suggest which layer you should buy. IBM has Content Manager, Case Manager, and FileNet. For example, if you're in insurance or a bank, it would be more case-based. In that case, you could customize FileNet to make it case-centric, but you could use it out-of-the-box as well. We went with FileNet because of the customization. We can do whatever we need to on to FileNet. It's very easy to customize. You can mold it based on your requirements. Whoever is a good developer can mold it to meet the requirements instead of going with how it comes out-of-the-box. View full review »
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GopalVanam
Senior Architect at Tecnics
We were using products like Documentum and OpenText, and we used to rely on different vendors for the database, etc., and we had certain challenges. But the IBM products come as an entire package for us, which is really helping. View full review »
Muhammad Kamran
Project Manager at Ora-Tech Systems
In the private sector our customers involve us in the decision-making process, but in the public sector they don't. Some of our customers were using the Microsoft document management system, the SharePoint portal. They were not happy with that and some of them moved from SharePoint to FileNet. They switched because FileNet has more features and it's easy for the users. They find it a complete enterprise content-management system. They have told us that a SharePoint portal is only a document management system. They cannot use it in the broader context of enterprise content management. View full review »
Supervis3993
Supervisor Of Information Security Risk at a energy/utilities company with 1,001-5,000 employees
We were all manual before and we knew we needed something. The most important criteria when selecting a vendor are * commitment * partnership - we're in this together. IBM doesn't succeed if I don't succeed, and I can't succeed if the product doesn't work well. If there isn't that mutual give and take, then no one succeeds. It's more about: Any solution can be thought of and fixed and made to work, but you have to be able to work together. If I just sign up and give you a check and then you walk away, that doesn't help me. I need to sign up and then you be there with me, through the process. View full review »
SeniorSo9e37
Senior Software Engineer at a financial services firm with 5,001-10,000 employees
We did work with Documentum and Alfresco, but we went with FileNet because we had been using it for a long time and we are happy with it. It's more reliable. And support is also very good when compared to others. View full review »
Principaede6
Principal It Operations Specialist at a manufacturing company with 1,001-5,000 employees
I do not know about previous solutions, but the business decided that it wanted CCM, which leverages FileNet. Therefore, I installed, configured, and built the infrastructure. View full review »
Corporat88f8
Corporate Vice Presidents at a insurance company with 10,001+ employees
Prior to implementing the first version of FileNet P8, our customer service organization was totally paper-based. They were dropping stacks of service requests on people's desks, and people working directly off of paper. Since implementing FileNet, we have been able to use it as a type of a distribution mechanism. This cuts out the paper process, and we now have the ability to distribute and move work through multiple steps in a business process. The old process was going around distributing paper, then moving that stack from desk to desk. The advantage of running FileNet is that we've been able to capture the documents at the point of entry. We have been able to distribute work, then based on rules that we have set up in the workflow, route that work to the appropriate people at the appropriate time. View full review »
Enterpri3203
Enterprise Architect at a manufacturing company with 10,001+ employees
We were using the out-of-the-box content store of Cognos, and we were just busting at the seams, so we had to come up with a solution. One of our account reps actually came up with the solution. We looked at a couple other things, but this was a solution we decided to go with. The important criterion for us when selecting a vendor is mostly that it's going to handle volume. Our particular company is a distribution system, and so we have tons and tons of data, so we need to be able to handle volume. What we typically run into is, people give us a proof of concept, and it will handle it with a small use case. But when you try and explode that use case into something that we need, at the volume we're working at, many of those solutions just fall flat at that point. This particular solution, that didn't happen. View full review »
Patrick Obrill
System Analyst at AT&T
We switched from FileNet IS to FileNet P8. We are always continuing to move forward. IBM continually offers new products on their roadmap, then we follow along with that roadmap, what is supported and what won't be supported. View full review »
Aldo Puglisi
Digitalization at a transportation company with 201-500 employees
Previously we were using, as in many other companies, Windows Network Drive. Then, some years ago, before I came to the company, they decided to invest in IBM FileNet because, in our company, we have used IBM for many years and many purposes, and we were quite satisfied. The consultant proposed this solution and we started with FileNet. Later on, we installed IBM Connections and many other products. We are satisfied, as a long-time IBM user. For me, the most important criteria when selecting a vendor include that they have to be close to the customer and they need to understand not only the technical point of view, but the business point of view. That is very important. The risk in many projects is well-known, you build a perfect technical solution but maybe it's not covering the requirements, or it's not close enough to business needs, so people don't use it. So the returns are only on paper. View full review »
CEOd7ae
CEO at a tech services company with 1-10 employees
That is our role as an adviser. As a trusted adviser to our clients and customers, we would have discussions with them that would identify this particular type of requirement, then identify it in the client/customer review. View full review »
it_user543282
ECM Filenet Architect at a insurance company with 1,001-5,000 employees
Earlier they used to have a very basic version of FileNet, the content services. That was back in the mid 90s. We also had the product that were being used on the FileNet site and also having too many issues. They came up with the new products like FileNet, which made it easier to store the documents. They added more security on top of the documents. So there's a lot implements that happened over time. The main product we use is IBM based products, FileNet, the case manager and that stuff. On top of it we build a lot of APIs and other services and that includes supplemental customer applications. So for that, we mostly work with our participating companies who are rather preferable for our company. View full review »
SolomonChris
Founder at intellicon systems
We previously used OpenText ECM. Previously, there was a lot of exchange of documents via email with outside parties and within the organization. This became cumbersome. We looked for a solution that to increase the efficiency of our collaboration, which is why we are using FileNet. We also liked Case Manager and the overall architecture of FileNet. View full review »
CTO724f
CTO at a healthcare company with 1-10 employees
I didn't like using paper. It's painful. View full review »
Matthew Rybak
Operations Specialist at Fairfax Data Systems
We switched to IBM because it is in high demand in the government market. View full review »
Vp33e4
VP at a financial services firm with 10,001+ employees
In the past, we did have some other custom solutions. We have also tried some other vendors and they did not covering the platform 360 degrees. When we opted for this particular product from IBM, we saw that it has the overall coverage which is not being provided by any other vendor. This has improved our productivity. View full review »
Reviewer8e92
User at a healthcare company with 10,001+ employees
We were using image services. Now, we are migrating to FileNet. Therefore, we are storing patient records, so they can be used in research. View full review »
FilenetS7829
FileNet System Admin at Emug
My previous system, Image Services, was being sunsetted. View full review »
Engineer49eb
Engineer at a financial services firm with 10,001+ employees
We did not have a different solution prior to FileNet. View full review »
Director014f
Director of user services at a manufacturing company with 1,001-5,000 employees
We were using the native files capability of Connections, and it was very limited. So, we were informed that this was an option, and it has pretty dramatically changed our use with the original Connections files option. We probably would not have seen adoption so strongly without it. View full review »
CEOdd42
CEO at a tech vendor with 1-10 employees
We started with IBM Case Manager after doing our research on some of the other ones, just sampling them. We saw that the other ones didn't have the scalability and were very easily breakable. For me, the most important criterion when selecting a vendor is trust. View full review »
Chuck Picard
Enterprise ECM Program Manager at a tech services company with 201-500 employees
We were not using anything in the document management/document capture industry until we purchased FileNet. We were running out of physical space to maintain records, and the cost of processing documents manually had gotten to be too high. In an effort to reduce our physical storage space and our costs, we decided that a solution was needed. The biggest benefit to purchasing it was prior knowledge. The prior knowledge of the product: It did what it was supposed to do. It provided a stable environment, a good way to put your documents in, and get your documents out. View full review »
Suren Shiva
Software Architect at Deloitte
The industry is changing. Competitors for the clients are growing faster, so they need to catch up with them. We need to deploy processes to make them more efficient, interactive, and faster. View full review »
Reda Torkey
Chief Commercial Officer with 51-200 employees
No, I didn't use anything before FileNet. View full review »
reviewer1014633
Administration Division Support and IT Services at a manufacturing company with 1,001-5,000 employees
We switched from an AS/400-based, on-demand solution because the company decided to abolish the IBM AS/400. View full review »
reviewer1081452
Director Of Information Technology with 201-500 employees
We were previously using a different solution but the previous platform was obsolete. View full review »
ServerMadd8a
Server Manager at a logistics company with 1,001-5,000 employees
We didn't have a previous solution. We went with FileNet as our content repository from the beginning. When selecting a vendor we like to have somebody that can provide good support and a good business relationship; we like to build relationships with our vendors. View full review »
SaidGaga
Founder/ECM BPM Senior Consultant - Project Manager at gacosi
We use various solutions that aren't really similar, but are in the same field. There are lots of products that pretend to do enterprise content management. I have sample projects with SharePoint, and Microsoft Checkpoint among others. View full review »
ShababShams
Project Manager at a government with 11-50 employees
We previously had an in-house solution. View full review »
SystemTe38a9
System Tech Oracle Database at a comms service provider with 10,001+ employees
The company had a training session and decided based on that to implement the solution. View full review »
Find out what your peers are saying about IBM, Microsoft, Alfresco and others in Enterprise Content Management. Updated: December 2019.
384,324 professionals have used our research since 2012.
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