IBM FileNet Review

We store all our documents electronically

What is our primary use case?

We use it mostly as our content management system. It is our system of records, so it is where we store all our engineering, HR, admin documents, etc.

How has it helped my organization?

Instead storing our documents offsite (physical documents), we are storing all of our documents electronically. Therefore, we do not have an outside storage fee.

What is most valuable?

  • Document storage
  • The ability to search
  • Check in/check out

What needs improvement?

I would like to see expanded search features, like content search. The search needs to be improved. 

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Stability is perfect.

What do I think about the scalability of the solution?

It is very scalable.

How are customer service and technical support?

Technical support is very good.

Which solution did I use previously and why did I switch?

We previously had an in-house solution.

How was the initial setup?

The initial setup is a little complex. The installation and configuration to start up needs expert level knowledge.

What's my experience with pricing, setup cost, and licensing?

There are lots of components to the product. Make sure before you invest that you know which components you need.

What other advice do I have?

It is a very stable, scalable system, but it needs a little improvement. 

Most important criteria when selecting a vendor:

  • Price
  • Name
  • Expertise
  • Reference.

Reference is very important for us, because we are a government agency and prefer to have a government agency reference.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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