What is our primary use case?
A lot of the time Datacap and FileNet work in tandem together. FileNet is like a database repository which can be connected to a bunch of different third-party applications or the Web. It's a very interesting technology in the sense of you can pull in a lot of information through the Datacap network, then connect it to servers on the FileNet side. The servers can communicate and assist in the automated workflow structure. This is especially helpful when it comes to multiple parties who are trying to work together.
How has it helped my organization?
A majority of our customers use FileNet. It's a valuable software in what it can do. If you need manual processes automated to the point where you are going to have a lot of information in a repository and it needs to be extraordinarily secure, then you need to work with external forces and it's not going to be an all internal processes. FileNet is a fantastic system and almost all of our clients use it.
We work with Georgia, Connecticut, Minnesota, Montana, Rhode Island, and integrating into New York. Many different state organizations use it because it is secure and highly advanced.
We were working with the state troopers who needed their FileNet servers implemented with the ability to communicate with a third-party app called a OffenderWatch. OffenderWatch is a database where a lot of the sex offenders are stored. However, with the way that everything works, Datacap and FileNet must stay properly maintained, otherwise there are a lot of issues which might happen.
What is most valuable?
The ability to coordinate with automated workflows is the most valuable feature. You have a lot of external servers, and even internal servers, where all the information needs to be housed somewhere securely. If you're pulling information through Datacap, FileNet needs to be able to store it, then also assist in the automation aspect of it.
The ability to connect servers is another big feature. It can connect a lot of third-party people and hold information securely. Security is the big thing for FileNet.
I would also include the automated word flow structure as a valuable feature.
What needs improvement?
I would like to see in FileNet integrated with Watson, which can read something and send it without any human contact or interaction.
What do I think about the stability of the solution?
Stability is fantastic. It's probably one of the more highly secure systems out there right now. Though, you have to have the right people to support, implement, integrate, and maintain it. No technology will work completely on its own. Even if it does, one day it might break (and that goes for any tech).
What do I think about the scalability of the solution?
It is very simple to add any users that you need to. Implement it once, and so long as it works, you can add and train more people to use it. Scalability is absolutely there.
Which solutions did we use previously?
We switched to IBM because it is in high demand in the government market.
What other advice do I have?
If you are looking for a stable, highly secure solution which will work with a capture solution or will work with an automated workflow solution that you are implementing, then you should look at FileNet, especially if you have a very large repository or database.
Going forward, I am interested in knowing:
- Where is AI going to play a part in FileNet?
- Does IBM plan on advancing the technology and integrating it with the newer technologies that they are focusing on now?
- Will FileNet and Datacap one day be replaced by something better?
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.