Our licensing is on a yearly basis. We normally end up doing a true-up payment because we tend to acquire more people and use more licenses.

I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term.

The licensing expenses are excessively high. To illustrate, consider Jira, a platform we've utilized for ten years. Under a standard license model, we have been paying five times the cost compared to Jira, despite having an equivalent number of licenses.

ServiceNow is an expensive solution. Users can pay monthly or yearly licensing fees for ServiceNow.

The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices.

You cam purchase ServiceNow for approximately $60 along with one additional day environment, one pro and one day. The ITSM license will be calculated based on the end user and is free of charge. It depends if you are purchasing the enterprise ITSM or standard ITMS. Once you connect with the ServiceNow account manager, they can explain exactly how this will work for your business. 

I would rate the pricing a six out of ten, with ten being expensive. 

I rate ServiceNow eight out of 10. It's too expensive. 

In Tunisia, the companies find the licensing costs to be expensive.

The solution is expensive. 

The solution is expensive compared to other tools but holds value for money.

I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive.

The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale.

ServiceNow's pricing is comparatively higher than Helix's.

It is an expensive platform.

From a licensing perspective, various partners negotiate the price with ServiceNow directly. Certainly, from a product-platform perspective, the price is not too bad. I suppose it could be a little bit cheaper. We do get customers that complain that the product is expensive compared to others in the market.

The mandatory minimum is US$ 20,000 for licensing. They have a three-year cycle. I am not sure if it works out to be $60,000 for three years or if it's $20,000 for the three years. 

It's mainly for licensing. The more that you use it and the more it goes to other areas in your organization, the more licensing you will have to pay.

There may be some who look at this and use it for the HR service delivery or they could use another HR application that looks cheaper, but they will be missing the point of having all of the information on a single platform.

The pricing is reasonable. In terms of extra costs, likely if a company was going to do integrations, they might have to buy the different modules, however, I'm not involved in that.

For us, it's better to pay the licenses monthly, and I mean when we move ahead with the cloud deployment. I understand that the service includes hosting and licensing as a service as well as some downgoing costs probably. That will be all on the implementation side. It depends if we need some customization. We will need to consider that part as a consultancy. 

For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees.

The solution is expensive. I rate its pricing a seven.

The price of this solution is expensive.

The solution is a bit expensive. We have bundled it into our three licenses. It's difficult to actually say if they are more expensive than, for example, PowerApps, since everything is bundled together.

There's another group in our organization that's responsible for the purchasing decisions. One of the things I heard that was maybe of concern to me, is that we had our in-house system that we used to communicate to our end user groups around change. I have some concerns about the ability in ServiceNow and the capability to notify end users of changes. I think if I was not mistaken that's in part due to licencing. We have about two thousand IT people versus total of about sixty thousand employees.

I believe there was a licencing cost issue around if I want all those people to be able to subscribe to change notifications. I don't quite understand how that works fully but I get the sense that there was maybe some cost challenges with that. From an end user perspective and the network operations center, we make a lot of changes that have the potential impact, large geographical areas and try to figure out how do to notify our end users. That's what I don't really know yet, how that ServiceNow tool is going to help us do that. We're still trying to figure that piece out.

The cost is quite high. I would rate it ten out of ten in terms of pricing.

It is fairly expensive.

The price is high. However, I don't pay for it. I'm just an employee. I can't speak to the exact costs. That said, I know it's an expensive product.

Licensing costs are the highest in the market. It's difficult to sell in Portugal, but for the rest of Europe, it's easy to sell because we can easily justify the value that the customer will gain from the product.

I have found the solution very expensive.

The price of the solution is comparable to industry standards. For the features that we received, it is reasonable.

Our current challenge, because it's a little bit of a rub right now is we're going through re-negotiations on contract because absolutely you're going through the big sales pitch, it can do everything at a cost. We were given all of it, and we purchased a small amount and now we're saying, "Oh yeah, we want to do that." Well, more fees for that, more fees for that. So it's been a real challenge to understand what that pricing structure looks like.

That's one thing how they bill off of nodes and CI's and stuff for some of the capabilities and then we've had a challenge with. Getting to a steady state with our IT users, understanding what capabilities they can truly have with the matrix that was provided to us, and then given a sufficient amount of time after go-live to really reconcile and get to a steady state before we go through and re-calibrate the contract to include whatever. So that's an active conversation that's happening right now but we're working with some great people so we're confident we'll get through it.

I don't handle any aspect of the payments or licensing process. I can't speak to it from personal experience. 

The licensing is on a yearly basis. The pricing is on the high side, but if you look at the stability and option to work, it's kind of justified.

When you buy the license, it also comes with the yearly tech support. So, you don't have any additional costs per se.

The licensing needs to offer a variety of levels to meet what an organization actually needs. Right now, it's all or nothing, and that can get costly.

The cost is the only area that I have never been privy to. 

I know that the price is not too bad because people continue to use it and they are happy to renew their contract. But I've never been given the actual cost of it.

I believe the cost is around $1200 per user for year and which is quite expensive.  If Servicenow comes up with the appropriate cost then definitely it will be the best product in the category of cost wise as well.

I'm not responsible for licensing and therefore don't have any information in terms of pricing or cost structure. It's not something that I need to worry about in my day to day.

The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors. Small businesses would have a hard to justify the price, it would not be cost-effective for them.

Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.

The licensing is changing drastically. Especially for the Orchestration piece and the HR piece, the pricing is pretty high. Initially, when ServiceNow started, the licensing was very nominal and that's why customers adopted the tool. But now, in terms of replacing other tools with ServiceNow, they could probably work on the licensing part. Doing so will obviously increase the ServiceNow market and customers will start using it for that.

The license involves a multi-year contract. While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum. 

I don't have any information about the licensing process or costs. It's not an aspect of the solution I deal with. I'm not in charge of it.

The product cost is higher than that of other vendors. It depends on the specific requirements. It is suitable for large enterprises.

I rate the pricing a two out of ten.

The CapEx version is great.

Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year.

The license is on the basis of an annual subscription.

We are happy with the pricing. 

Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.

Speaking in light of my previous experience with HPE, at that time, around 2012 or so, if ServiceNow was a bit cheaper it would have had a good chance of our company choosing it at that time.

Now, ServiceNow is a leader and its pricing is quite good, quite competitive. If it were cheaper it would probably be better in this market niche.

Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.

We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less. ServiceNow is a little bit expensive for us, here in Brazil, due to taxes, etc.

Licensing model is not easy to understand and is constantly evolving. For example, just recently ServiceNow changed the PPS licensing model (now Service Strategy) to distinguish between users who only perform assigned tasks (workers) and planners.

Their pricing is relatively high. They are expensive.

ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.

It is not a cheap solution. I would say it is moderately expensive, ranging from six to seven on a scale of ten.

This is a pretty expensive product, so the licensing could be better.

ServiceNow is not cheap, especially as we continue to pay for it year after year, but it is helping us be more efficient from the perspective of taking less time to make sure that our requests are fulfilled and to bring out new features and functionality.

For large-scale companies, the cost of ServiceNow is not expensive, but for small and mid-scale companies, it is higher. I worked with large organizations and they never had a problem with the cost, so it depends on how large the company is.

It's very expensive, and if care is not taken, competitions can quickly come and take over the space by offering better pricing.

I think that's part of the problem is that the common answer whenever I'm asked, "Okay. Well, if we do this, how much is it going to cost?" My response to the client is usually, "You're going to have to talk to your ServiceNow sales rep." For a company where so much is based on that, that quick response, jump online, get your service, get the services you need right away, it's a little frustrating sometimes when you're dealing with the licenses, and it's like, "Wouldn't it be great if there was a service catalog for this?"

It is pricey, and for good reason. As far as licensing, I have one word: haggle. I have had clients pay full price for licenses and I have had clients who get lower prices for licenses or a certain amount of free licenses.

Also, for organizations that have busy seasons where additional licenses are needed for a few months, I have heard of those being comped so long as the number of licenses needed is within reason.

When negotiating licensing, just remember that 'Process Users' are more than twice as expensive as 'CreateNow Users', so if you are comfortable building your own apps instead of using ServiceNows, you can save a lot of money with 'CreateNow Users' in your custom apps.

Getting the solution up and running is expensive.

The licenses are expensive.

They pay a license fee per user. Jira is much cheaper than ServiceNow.

The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

I do not have particular details, but what I heard from my boss is that it's not a cheap solution, especially when you want to roll out to more people or more colleagues in an organization. That is really a significant factor we're considering because in terms of the cost it's not cheap, so we hesitate. We can see a lot of scalability and expansion possibility in rolling out beyond the IT organization.

It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.

The pricing is very good compared to its competitors.

The license model is based on a number of fulfillers (active users who play some role within ServiceNow functionality). Therefore, you can serve as many end-users as you want without additional costs.

It’s higher than most, but the licensing is $X/User/Month, so try to limit the users working tickets. The submission & approval parts do not require licenses.

The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.

It's kind of preventing us from using it on other things because of the licensing model.

Licensing model ServiceNow is expensive, so monitor actual use.

The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward.

It is very expensive because it is a big organization. You have to pay for additional things.

The pricing is fair. We get good value for how much we pay. It's not overly expensive.

That said, I don't know the exact pricing of the solution. It's not an aspect of the product that I handle.

The setup cost is high compared to others, especially when the scope is not fixed.

I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.

We have to purchase a license.

The price is okay for us. It's reasonable.

Local solutions have lower costs.

There is an annual subscription to use this solution.

ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM.

There are licensing fees.