ServiceNow Review

Simplicity of Change Manager and easy implementation are reasons to use it

What is most valuable?

  • Simplicity of Change Manager
  • Product based on user experience
  • Nuclear integration

How has it helped my organization?

The ease of implementing the operational processes gives my clients the ability to streamline their day-to-day operations quickly, and allows huge visibility for managers and decision makers.

What needs improvement?

All areas.

For how long have I used the solution?

Five years.

What do I think about the stability of the solution?


What do I think about the scalability of the solution?


How are customer service and technical support?

A nine out of 10.

Which solution did I use previously and why did I switch?

I'm an implementer. I work with several solutions.

How was the initial setup?

Very easy and simple to implement; a third of the time of other solutions.

What's my experience with pricing, setup cost, and licensing?

The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

Which other solutions did I evaluate?

With ServiceNow, it is difficult to recommend another solution. Only the price might be a reason to suggest other solutions. Ivanti could be a good solution.

What other advice do I have?

It is the best solution in the market.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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...who work at a Financial Services Firm
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