ServiceNow Review
Simplicity of Change Manager and easy implementation are reasons to use it

Valuable Features

  • Simplicity of Change Manager
  • Product based on user experience
  • Nuclear integration

Improvements to My Organization

The ease of implementing the operational processes gives my clients the ability to streamline their day-to-day operations quickly, and allows huge visibility for managers and decision makers.

Room for Improvement

All areas.

Use of Solution

Five years.

Stability Issues


Scalability Issues


Customer Service and Technical Support

A nine out of 10.

Previous Solutions

I'm an implementer. I work with several solutions.

Initial Setup

Very easy and simple to implement; a third of the time of other solutions.

Pricing, Setup Cost and Licensing

The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

Other Solutions Considered

With ServiceNow, it is difficult to recommend another solution. Only the price might be a reason to suggest other solutions. Ivanti could be a good solution.

Other Advice

It is the best solution in the market.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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