ServiceNow Review

Feature-rich and scalable, but the interface and developing tool are lacking


What is our primary use case?

ServiceNow can be used for many different use cases such as:

  • IT service management
  • Managing Assets
  • Development and operations
  • Job processes 
  • Project portfolio management
  • Managing of infrastructures

There are many more modules and HR that I have not yet explored that are available.

What is most valuable?

What I like the most is that it's a common service data model and the fact that everything is available on one platform.

What needs improvement?

The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking.

For how long have I used the solution?

I have been using ServiceNow for more than five years.

I am using the latest version.

What do I think about the scalability of the solution?

I can't give you the exact number of users we have but it's thousands.

We plan to increase usage in the future.

How are customer service and technical support?

For the most part, our experience with technical support has been okay.

Which solution did I use previously and why did I switch?

Previously, we were using BMC Remedy.

How was the initial setup?

The initial setup is very easy to get started, but it gets very complex as you move along.

There is no installation involved, as it's in the cloud.

What's my experience with pricing, setup cost, and licensing?

There are licensing fees.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate ServiceNow a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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