ServiceNow Review

Stable solution but the security and web interface need improvement


What is our primary use case?

It's used for a helpdesk.

How has it helped my organization?

It really hasn't improved the way our organization functions. I don't really like ServiceNow.

What is most valuable?

I don't think any of the features are important. I'm not really a ServiceNow fan.

What needs improvement?

It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is stable. It seems good.

What do I think about the scalability of the solution?

There have been no issues that I know of with scalability.

What's my experience with pricing, setup cost, and licensing?

It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.

What other advice do I have?

Make sure to look into all the configuration costs and the customization. Be aware that it's web-based. You're probably going to have to put holes in your firewalls and need to do a complete security review.

As an end user, I would rate it a seven out of ten. I don't think it's very secure, and it's web-based, and Remedy is really the standard that it's judged against.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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