ServiceNow Review

High scalability, very good stability, and good flow designer for fast application development


What is our primary use case?

We use it for ITSM and custom applications for the physical workforce.

What is most valuable?

The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation. 

What needs improvement?

It should have more artificial intelligence for business and work capabilities.

The community is not so active. There must be initiatives to make the community talk more and share more information.

For how long have I used the solution?

I have been using this solution for seven years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

The scalability is very high in the area of the application. You can have even 10,000 users, and there is no problem with scalability.

How are customer service and technical support?

Their technical support is not so good.

How was the initial setup?

It has a medium difficulty level. It is not straightforward, and you need experience. If you are a beginner, it can be a very big problem. If you are experienced, it should not be a problem. 

It takes a couple of weeks to get it fully going on the platform.

What's my experience with pricing, setup cost, and licensing?

It is very expensive because it is a big organization. You have to pay for additional things.

What other advice do I have?

I would rate ServiceNow an eight out of ten. It is overall a very good solution as compared to other solutions in the market.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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