ServiceNow Review

Easy to use, flexible, and customizable


What is our primary use case?

We use this solution for Service Management, iCast Management, and Software Management.

There are several use cases, you can use them in Education and in Health. We are using the latest version, which is called Paris.

What is most valuable?

I like the ease of use. I also like the flexibility.

What needs improvement?

It's not user-friendly by default, but it can be customized to be customer-friendly.

For how long have I used the solution?

I have been using ServiceNow for three years.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

This product is scalable.

We have approximately 50 users.

We are going to continue to use this solution.

How are customer service and technical support?

I have raised a ticket with the ServiceNow technical support.

Which solution did I use previously and why did I switch?

I have used other products and switched because of the ease of use of ServiceNow, and the functionality of it.

What's my experience with pricing, setup cost, and licensing?

We have to purchase a license.

The price is okay for us. It's reasonable.

What other advice do I have?

Depending on what it's being used for, I would recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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