Sophos XG Room for Improvement

MA
Technical Presales Consultant/ Engineer at a tech vendor with 10,001+ employees

The support from the vendor needs to be improved.

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SK
Operations Manager at VL Toolbox Express Computer Solutions

When it comes to improvements that the vendor can make, we see that the cloud integration for managing all the firewalls is essentially a replacement of the on-prem version we had. It's not mature yet, being still in its infancy stage. That would require some improvement. As I have many firewalls, having the ability to delegate access to use, such as exists with Microsoft CSP or other services, would be a nice feature to see. 

Also, as a tech person, I know that executives do not wish to receive complicated reports, so a simplified executive report for executives would be a nice improvement. This would save us from having to explain issues which are beyond the scope of their knowledge. 

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BO
Network consultant at Juniper Solutions Ltd

While Sophos XG has been reliable for remote troubleshooting sessions, it would be beneficial if the platform provided more flexible support for a variety of devices. The user interface is intuitive for those familiar with it, but improving accessibility and user guidance could be beneficial for newcomers. Additionally, although the features are comprehensive, fair pricing and more flexibility with device compatibility could make it even more appealing in the market.

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Buyer's Guide
Sophos XG
February 2024
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: February 2024.
763,955 professionals have used our research since 2012.
Paul Ojil - PeerSpot reviewer
Director at Blue Neuron Limited

The VPN has been a persistent problem for us. It's not straightforward to configure. We often encounter issues with setting up the VPN. Sometimes it works, sometimes it doesn't, and we haven't been able to determine the cause.

So the VPN configuration could be less cryptic. It should be easier and more straightforward to configure. A simplified installation process and clearer instructions would be helpful. The current VPN configuration is a bit convoluted.

In additional features, it would be beneficial if Sophos XG could have an enhanced feature for aggregating bandwidth. Currently, it supports load balancing to some extent, but it would be even better if it could aggregate the bandwidth. For example, if I have multiple links, say two or three, it would be great if the solution could aggregate the bandwidth from those links. 

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AS
Information Technology Department at Sunflag Iron and Steel Co Ltd

The time taken by Sophos XG's support team to respond to and resolve an issue is an area of concern where improvements are required.

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Akshit Chhokar - PeerSpot reviewer
Technical Solutions Specialist - Networking at Google

With the firewall part in Sophos XG, it is not very flexible if you want to block access to a particular site during your internal usage. The tool is not able to block access to a particular website instantly or easily since it takes a considerable amount of time to configure a few things. If you specify that a user should not be able to go to www.google.com, it should be denied for sure.

The support engineers of the product are not very tech-savvy, making it an area where improvements are required.

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Saurabh Bhansali - PeerSpot reviewer
Head of IT at Venus Jewel

SD-WAN would benefit from further improvement, particularly in terms of incorporating optimization techniques that are not typically found in traditional firewalls. Nowadays, WAN optimization features are being integrated into many firewalls, and implementing similar capabilities in SD-WAN would enhance its performance and functionality.

The user interface of Sophos is very simple and good compared to Azure.

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Ahmed Mrosy - PeerSpot reviewer
Information Technology Lead at Mega Trust

I want an increase in the ability of the product to block and delete the websites and applications that don't work fine for our company. The tool ends up blocking another website that I need when I only want it to block a particular website or application. I can't use the product's application control feature, making it a disadvantage of the solution where improvements are required.

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BS
Data Professional at a construction company with 1,001-5,000 employees

Better instructions should be provided as part of the technical support so that we can understand the functionalities. This will help us to troubleshoot faster.

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Asad Fida - PeerSpot reviewer
IT Manager MIS at a non-profit with 1-10 employees

I encountered an issue while implementing web filtering for users. Specifically, when attempting to access reports detailing which sites users are visiting, the diagnostic report fails to display the complete URLs of the websites visited. This becomes particularly problematic when users utilize proxy software to bypass the firewall, as it renders tracking their website visits nearly impossible. Training presents a major challenge as there are numerous features available, such as IPS and IDS, which many network administrators are unfamiliar with and tend to leave disabled. Users are unable to enable these features themselves due to their lack of understanding of their functionalities and configuration processes. The training manual provided to users lacks proper guidance on configuration procedures. The content outlined in the user manual differs significantly from the live configuration process.

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Mikko Mäki-Valkama - PeerSpot reviewer
System Specialist at Databros

While Sophos XG is a great product overall, there could be some room for improvement in its pricing since my clients usually feel like the product is on the expensive side.

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AS
Manager, Information Technology at Travel Food Services Pvt ltd

I would like the product to improve so that it can provide advanced SD-WAN, which can allow users to deal with infinite connections along with seamless bandwidth utilization.

In the product, the area revolving around SD-WAN has certain shortcomings where improvements are required.

It would be great if I could monitor a particular traffic from a network with Sophos XG.

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Manojkumar Deshmukh - PeerSpot reviewer
VP of Operations at Caprihans India Ltd

It would be better if they made their own hardware like Palo Alto and Fortinet. They use their own ASICs and claim it is more secure. 

The SD-WAN can be improved. The traffic optimization somehow needs to be improved, or there is a scope for improvement in Sophos XG.

It would be better if they moved towards the cloud side of things. Now a lot of things are moving on to the cloud.

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LauriLaanenurm - PeerSpot reviewer
Network and Security Engineer at Datafox OÜ

Sophos XG could improve the connectivity with Microsoft 365 or Azure Active Directory(AD). It doesn't work directly as other solutions do, such as Fortinet FortiGate. The client needs a separate AD server which is a problem.

There is no endpoint software for Linux systems, only the server version runs on Linux.

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VV
CIO at Nuotek Limited

Sophos XG requires a bit more restarting than Cisco. The main difficulty is to keep up with the current threats. The solution should have the ability to be up to date with the most recent threats.

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RC
Manager of Sales Operations at Nexsus Cyber Solutions

Fortinet surpasses Sophos in terms of support, particularly with its comprehensive five-one feature console. 

Additionally, there are notable differences between appliance models, including variations in hardware, utility, and product offerings. 

It is essential to compare these aspects to ensure optimal performance and functionality. 

While Sophos may not excel in the support aspect, it still provides satisfactory performance overall. 

However, other solutions may offer better support and resource availability.

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BR
Faculty of Technical Sciences at a university with 201-500 employees

In Sophos XG, the throughput for larger networks is an area of concern where improvements are required.

I hope the product comes up with some better prices and offers for the tools provided to academic institutions.

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Akshay Y P - PeerSpot reviewer
Technical Support Engineer at Digitaltrack

We encounter difficulties while navigating through certain features and functionalities of the product. The GUI could be much more transparent.

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RI
Owner at Computer Services Professionals

The vendor doesn’t publish the price on the website. We must contact the agents to know the price. It is a lengthy process. It would be easier if the price details were provided on the website.

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Tahir  Awan - PeerSpot reviewer
Network Administrator with 1,001-5,000 employees

I'd like to see improved throughput performance in a box. It's already a cost effective solution but I'd like to see the cost further reduced for annual renewals.

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VY
IT Manager at Jabalpur Motors Ltd

The product's user interface has certain shortcomings where improvements are required.

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AA141 - PeerSpot reviewer
Information Technology Specialist at Bioland Energy

The solution’s reporting could be improved.

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Surendra Golchha - PeerSpot reviewer
Director at Bhudeo Khadya Udyog Pvt Ltd

The product's technical support services could be better. 

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Md. Shirajur Rahman Akash - PeerSpot reviewer
Branch Manager at Shakti Foundation

Sophos XG could improve by making the remote access and VPN better.

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Buyer's Guide
Sophos XG
February 2024
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: February 2024.
763,955 professionals have used our research since 2012.