Pega BPM Review

Reliable, scalable, and provides secure workflow automation that is easy to set up and maintain


What is our primary use case?

We are using Pega for developing our workflow applications.

What is most valuable?

It's a good tool for workflow automation.

It's stable and secure.

What needs improvement?

In regards to the integration, more APIs may be required.

It needs more integration with other platforms.

For how long have I used the solution?

I have been using Pega BPM for six months.

What do I think about the stability of the solution?

It is stable, and it is a distributed architecture.

We have approximately 1,000 users, but it can scale up to approximately 15,000.

What do I think about the scalability of the solution?

It's a scalable product.

How are customer service and technical support?

We have not contacted technical support.

Which solution did I use previously and why did I switch?

Previously, we did not use another solution. It was all manually done.

How was the initial setup?

The initial setup is straightforward, nothing complex.

It took two or three days to deploy. We are still new to the system.

What about the implementation team?

We completed the implementation ourselves.

We have a complete team of administrators and application administrators who maintain this solution.

What's my experience with pricing, setup cost, and licensing?

It's a user-based license where, as you scale the numbers of users, the price increases.

They also price base on the number of cases you have. 

They have varieties of pricing models.

What other advice do I have?

Currently, we are working on the deployment models. 

We have not yet started on how to do automation of deployment. I think it's there, but we have not explored it yet.

We have in-house applications that we want to implement automation for. We will be using this software to automate those products.

I would recommend Pega BPM.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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