Pega BPM Archived Reviews (More than two years old)

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Mallik Kesavaraju
Associate Director at a tech services company with 10,001+ employees
Mar 18 2018

What is most valuable?

I think it is the user interface and the ease of developing the workflow for an application. It has a lot of gadgets to just plug and play, and that cuts down your… more»

How has it helped my organization?

It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of… more»

What needs improvement?

The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through… more»

What's my experience with pricing, setup cost, and licensing?

They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your… more»

Which solution did I use previously and why did I switch?

I was working with various other products like Savvion BPM and IBM VPN. Because some of the customer situations, we switched them from those applications to Pega, and I… more»

What other advice do I have?

You really need to know how you are going to use this product. Is it for customer service? Is it for marketing? Is it for robotic automation? Is it for other things? You… more»

Which other solutions did I evaluate?

We evaluated IBM BPM and Appian.
Brent Reed
Real User
Founder at Tactec Strategic Solutions Inc.
Jan 11 2018

What is most valuable?

Pega Cloud and Pega BPM, because they allowed us to develop and quickly release with confidence using cloud technologies. We limited disruption on core operational systems while proving the business and technology requirements.

How has it helped my organization?

Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support.

What needs improvement?

Pega Cloud early adoption and use for cross enterprise capability was new to many. The early adoption meant version 2.0 of their cloud service may require refactoring and redesign of some services.
Learn what your peers think about Pega BPM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
425,794 professionals have used our research since 2012.
Lead software architect, engenering manager at a tech services company with 10,001+ employees
Sep 28 2017

What do you think of Pega BPM?

What is most valuable?

Fast prototyping.

How has it helped my organization?

Nothing compares with custom development.

What needs improvement?

UX Business specific functionality

For how long have I used the solution?

Three years.

What do I think about the stability of the solution?

Yes. Product failed to start periodically. No tolerance to DB outages.

What do I think about the scalability of the solution?

We did not have significant load, but one physical server instance was able to serve around 100 concurrent users.

How are customer service and technical support?

Four out of 10. They try to push all issues to the implementation team.

Which solution did I use previously and why did I switch?

Customer decision.

How was the initial setup?

Straightforward. …

What is Pega BPM?

Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.

Also known as
Pegasystems, SmartBPM
Pega BPM customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

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