ServiceNow Other Solutions Considered

SeanHook
System Architect at a pharma/biotech company with 1,001-5,000 employees
We evaluated Service Cloud and ScienceLogic. ServiceNow really seemed to have the most complete offering. View full review »
it_user561243
IT Coordinator at a financial services firm with 1,001-5,000 employees
We talked with HPE and IBM, but both are on-prem solutions, whereas ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support. Also, the development time for each process is much shorter than with an on-prem solution. For example, with on-prem, I would have internal processes like change management, open a ticket, fill out all the information, and get the request approved. After that, it would need to be implemented. That would take a long time. View full review »
Consultant2008
Consultant at a consultancy with 10,001+ employees
We looked at * BMC Remedy vs ServiceNow * Micro Focus Service Manager vs ServiceNow * JIRA vs ServiceNow * and Cherwell vs ServiceNow. View full review »
Learn what your peers think about ServiceNow. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
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Uzzawal Agrawal
Associate Director at a consultancy with 10,001+ employees
We directly migrated from Remedy to ServiceNow because of the growing market for ServiceNow vs Remedy. We got quite good feedback from some of our competitors and customers that ServiceNow is really good in terms of its integrations. In 2011 we called ServiceNow to demo the product. They came to our organization and we had the demo and we really liked the tool. Then we switched over to ServiceNow. View full review »
Vadim Tomkevich
Project Manager, Manager of ITSM Consulting Team at a tech vendor with 10,001+ employees
Long ago, when our company itself was choosing a platform, a solution for the company to support, there was a big analysis effort and investigation of what was on the market. Back then we chose HPE. But that was really long ago and it's not relevant to my activities and my experience currently. View full review »
it_user558933
Technology Strategy & Architecture at a consultancy with 1,001-5,000 employees
Other options would be BMC Remedy and Cherwell, from an ITSM perspective. For HRSM, alternative solutions are Workday and SuccessFactors. View full review »
Vinod Kanna
Software Development Manager & UX / UI enthusiast at Accelya World SLU
I was not part of the evaluation team. View full review »
Larry Finlay
Global Service Management Lead, Powered Enterprise at a financial services firm with 10,001+ employees
We moved directly to ServiceNow for two reasons: 1. It was already the production ITSM platform for our US member firm who was given the (internal) contract to support our global management consulting business; and 2. We knew from our multi-year use of ServiceNow for (a) delivering IT Target Operating Model digital transformations to clients AND (b) delivering our Application Managed Services to external clients that this solution would easily meet our ITSM requirements. View full review »
Sridhar Babu
Senior Software Engineer at a tech services company with 10,001+ employees
I have training on Cherwell which can be used as an ITSM software tool. Demand for Cherwell is very limited. View full review »
Roland Zuurveld
Senior Consultant at Sequal IT
Yes, TOPdesk and BMC View full review »
Dele Fakinlede
IT Systems Analyst Lead with 10,001+ employees
There were a few other options we evaluated but I don't remember the specific product names. View full review »
Khem Raj Kashyap
Senior Technical Lead at a comms service provider with 1,001-5,000 employees
Other tools I have used and evaluated are BMC Remedy vs ServiceNow and Micro Focus Service Manager vs ServiceNow. View full review »
Gordon E Braun-Woodbury
Marketing Operations practice leader at Calibrate Legal, inc.
The IT department conducted a vendor evaluation, but I am not aware of which solutions were considered. View full review »
Learn what your peers think about ServiceNow. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
437,168 professionals have used our research since 2012.