Spiceworks Customer Service and Technical Support

Grey Howe
Spiceworks Consultant at a tech services company with 501-1,000 employees
Customer Service: Spiceworks support is only surpassed by the baristas at Starbucks. If the support guys were allowed to do call outs, I'm sure they would, and I know they do on certain occasions. Their support is free, just like the application(s), and all email based. They really know the product and when they have a problem they can't fix, it gets logged and you can see the bugs in the community. Technical Support: They are very technical, with many of their team having converted from being SysAdmins to doing support. They have to be on the ball; their clients are all IT pros! View full review »
Aaron Krytus
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
I have only used customer service twice and both times they were exceptional. View full review »
Bernie McCormick
Director of Technology at a K-12 educational company or school with 501-1,000 employees
Customer Service: It's great. Technical Support: It's great. View full review »
SystemsAdmin480
Systems Administrator at a tech services company with 51-200 employees
Customer Service: I've never had to contact them. Technical Support: I've never had to contact them. View full review »

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