Technical support has been good. We have been satisfied with their level of assistance. 

I don't remember ever having to contact Spiceworks technical support.

I rate Spiceworks support 10 out of 10. Their support staff is knowledgeable and responsive.

I am very satisfied with the community support. I find most of my solutions there.

I've never used support.

Technical support is very good. I'd say we're 95% satisfied with it.

I have only used customer service twice and both times they were exceptional.

We've never reached out to technical support, so I don't have any experience with them.

I haven’t had a chance to use the customer service for Spiceworks.

I haven’t had a chance to use the technical support for Spiceworks.

It's great.

It's great.

Spiceworks support is only surpassed by the baristas at Starbucks. If the support guys were allowed to do call outs, I'm sure they would, and I know they do on certain occasions. Their support is free, just like the application(s), and all email based. They really know the product and when they have a problem they can't fix, it gets logged and you can see the bugs in the community.

They are very technical, with many of their team having converted from being SysAdmins to doing support. They have to be on the ball; their clients are all IT pros!

Spiceworks is a free solution and I have never contacted theircustomer service.

I didn’t install spiceworks so I do not know.

I have not had to use their customer service. I know people that have, and they have said it is faultless.

I haven’t had the need to request tech support from Spiceworks, however asking a question in the Spiceworks Community is very good, you are guaranteed to get a solution.

7/10, which is good considering support is only via a forum.

7/10, and it's also via a forum.

I haven't contacted the customer service.

I haven't needed to use the tech support.

Customer support was great, I was always able to find solutions in the forums.

Spiceworks was very active on forums and was always aware of performance issues and included improvements with every version release.

It's excellent.

It's excellent.

I haven't contacted Spiceworks tech support. But support isn't readily available. They probably send you to a third party, so we really haven't pursued support for it. Spiceworks could add paid support as a service.

10/10 - I haven’t had many issues over the years, but I do remember posting about having connectivity trouble with a Spiceworks remote agent. I received a timely response and the issue was ultimately resolved.

Tech support - for a free product - is amazing and responsive. They treat me better than some vendors who have expensive maintenance agreements in place.

The community is the only way to get support questions answered, as there is no “formal” support. However, the community has a wealth of knowledge, and Spiceworks Professionals do chime in as well.

Over 10/10 as the user network is incredibly active.

I've never had to use it.

Very good – the community is very fast to respond and is full of professionals.

That's another downside with Spiceworks. You can't really call Spiceworks. You can go to the community and you can ask questions, but you can't pick up the phone and call a number. I'd rather pay so much per asset per month to be able to pick up the phone and call them.

Most of the tech support for Spiceworks is via their forums which are very active and very helpful.

I don't really have that much experience on that side with the product, but from what I remember you could usually find a lot of useful tips, tricks and even solutions to issues on public forums and even in the software's documentation.

Since the software has its own community, the technical support is free. There are also lots of awesome Spiceheads who are always ready to help.

On the rare occasion I called tech support they were as helpful as they could be when your company doesn't have a support contract with them; never had a negative interactions with them.

I would rate the level of customer support as excellent. They are professionals in every possible way. As a matter of fact, I kind of feel about them as colleagues.

used PRTG Network Monitor, and the reason I chose SpiceWorks was because of the simplicity, the budget that I had available which is zero.

I would give the technical support 8/10 being that the software is free to use. And that they were never able to fix the stability issues.

I should admit that forums are very responsive, even if solutions are not always possible or if, like in the free world, some post/request remain abandoned sometimes for months.

I should admit that forums are very responsive, even if solutions are not always possible or if, like in the free world, some post/request remain abandoned sometimes for months.

Pretty good, but some issues were unresolvable.

Pretty good, but some issues were unresolvable.

I've never had to contact them.

I've never had to contact them.

I never really interacted with them.

I never really interacted with them.

8/10

8/10

Utilize the community heavily because that is where your support will come from.

The Spicework Community forums are fantastic, regards to technical support from Spiceworks for their product cannot say for never required it.

I've not needed to contact customer service, but the community is amazing in assisting with issues and questions.

I haven’t needed any customer service.