SAP HCM Review
Customers can create custom infotypes to store any custom data points

Primary Use Case

I have used SAP HCM with Oracle Database for about 13 years and SAP HCM with HANA database for about a year.

Improvements to My Organization

We have managed to consolidate our payroll for all India operations on this platform.

Valuable Features

  • Core HR data management for employee and organizational data is very stable and flexible. 
  • Customers can create custom infotypes to store any custom data points.
  • Time/payroll management is a very stable, sturdy product.

Room for Improvement

  • System usability is a challenge.
  • It needs a lot of end user training as it is not intuitive at all.

Use of Solution

More than five years.

Stability Issues

No stability issues.

Scalability Issues

No scalability issues.

Customer Service and Technical Support

SAP technical support is good. However, for HANA, they still have to go a long way to go.

Previous Solutions

We did not use a previous solution.

Implementation Team

For implementation, SAP offers little support unless you buy SAP Safeguarding from SAP Consulting.

Pricing, License Cost and Setup

Licensing is pretty complex. SAP does not have a straight forward way of licensing, and it differs from client to client.

The terms on which you buy licenses might change due to the way they license in a particular product.

Be careful and guard against future changes in licensing.

Other Solutions Considered

We evaluated PeopleSoft.

Other Advice

Choose a good implementation partner. 80% of the project's success depends on the skill level of the implementation partner.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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