SAP HCM Review
Customers can create custom infotypes to store any custom data points


What is our primary use case?

I have used SAP HCM with Oracle Database for about 13 years and SAP HCM with HANA database for about a year.

How has it helped my organization?

We have managed to consolidate our payroll for all India operations on this platform.

What is most valuable?

  • Core HR data management for employee and organizational data is very stable and flexible. 
  • Customers can create custom infotypes to store any custom data points.
  • Time/payroll management is a very stable, sturdy product.

What needs improvement?

  • System usability is a challenge.
  • It needs a lot of end user training as it is not intuitive at all.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

No stability issues.

What do I think about the scalability of the solution?

No scalability issues.

How is customer service and technical support?

SAP technical support is good. However, for HANA, they still have to go a long way to go.

Which solutions did we use previously?

We did not use a previous solution.

What about the implementation team?

For implementation, SAP offers little support unless you buy SAP Safeguarding from SAP Consulting.

What's my experience with pricing, setup cost, and licensing?

Licensing is pretty complex. SAP does not have a straight forward way of licensing, and it differs from client to client.

The terms on which you buy licenses might change due to the way they license in a particular product.

Be careful and guard against future changes in licensing.

Which other solutions did I evaluate?

We evaluated PeopleSoft.

What other advice do I have?

Choose a good implementation partner. 80% of the project's success depends on the skill level of the implementation partner.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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