ServiceNow Review

Strong platform capabilities, useful AI technology, and provides many analytic reports


What is most valuable?

Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports.

For how long have I used the solution?

I have been using the solution for six years.

What do I think about the stability of the solution?

The stability of the solution is very good.

What do I think about the scalability of the solution?

We have customers using the solution in medium to enterprise-sized businesses. The solution is not meant for small-sized businesses.

How are customer service and technical support?

The technical support we have experienced was excellent.

How was the initial setup?

The initial setup is really easy. Having a complex environment could add to the installation time but typically the solution can be up and fully operational in six to eight weeks' time.

What's my experience with pricing, setup cost, and licensing?

The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors. Small businesses would have a hard to justify the price, it would not be cost-effective for them.

What other advice do I have?

Those wanting to automate all of your internal functional departments under one system platform I would advise before implementing this solution to train and educate your teams on the use of these types of solutions first. This will allow for an easier transition.

I rate ServiceNow an eight out of ten.

**Disclosure: My company has a business relationship with this vendor other than being a customer: partner
More ServiceNow reviews from users
...who work at a Financial Services Firm
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Learn what your peers think about ServiceNow. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
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