ServiceNow Review

The integration and automation are most valuable.

What is most valuable?

The integration and automation are most valuable.

What needs improvement?

Their debugging tool. Sometimes it's hard to debug some of the scripts because once Javascript fails, it doesn't really tell you why. It just skips over it and It keeps going. That's probably the biggest room for improvement.

For how long have I used the solution?

I've used it for about a year.

What do I think about the stability of the solution?

We've not experienced any downtime whatsoever.

What do I think about the scalability of the solution?

We got ServiceNow to build apps for our company. That's what we're really using tit for our business relationship with customers outside IT.

How are customer service and technical support?

They're responsive, had no problems with them. Any time we did have an issue, we submitted a ticket, and they'll get right back to you and call you. I haven't had any problems personally.

Which solution did I use previously and why did I switch?

We were using email. It was pretty bad and we were dropping the ball often.

What other advice do I have?

It's a great tool. I would say people need to get their processes correct before they get the tool because that really drives what ServiceNow is. You have to be somewhat oriented for the tool to work. Once you get oriented, it'll drive that process but if you had that process beforehand the tool is going to keep going.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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