ServiceNow Review

The integration and automation are most valuable.

Valuable Features

The integration and automation are most valuable.

Room for Improvement

Their debugging tool. Sometimes it's hard to debug some of the scripts because once Javascript fails, it doesn't really tell you why. It just skips over it and It keeps going. That's probably the biggest room for improvement.

Use of Solution

I've used it for about a year.

Stability Issues

We've not experienced any downtime whatsoever.

Scalability Issues

We got ServiceNow to build apps for our company. That's what we're really using tit for our business relationship with customers outside IT.

Customer Service and Technical Support

They're responsive, had no problems with them. Any time we did have an issue, we submitted a ticket, and they'll get right back to you and call you. I haven't had any problems personally.

Previous Solutions

We were using email. It was pretty bad and we were dropping the ball often.

Other Advice

It's a great tool. I would say people need to get their processes correct before they get the tool because that really drives what ServiceNow is. You have to be somewhat oriented for the tool to work. Once you get oriented, it'll drive that process but if you had that process beforehand the tool is going to keep going.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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