ServiceNow Review

It's pretty straightforward to setup and every now and then we make some changes.


Valuable Features

The ability to get in there and create stuff without worrying about setting everything up first. I like that we can get in there and kind of start developing right away, we don't have to worry about getting instances set up, we don't have to worry about getting everything provisional, all the networking stuff done, just get up and go.

Improvements to My Organization

Everybody can access it, and that's great. They take care of security.

Room for Improvement

They seem to be answering a lot of our problems that we've been having in trying to control the development, trying to control our other developers, and it sounds like they're giving us that. I definitely want to see Scoped get built out more though, it's great that they've got the Scoped functionality but, I want to make sure that we're able to do all of the same things we're able to do in the global inside the Scoped applications as well.

Use of Solution

I've been using ServiceNow for about three or four years, but I've really been developing in it for about two years.

Stability Issues

We've never really had too many issues and anything we have had has been self-inflicted, so it's not ServiceNow's fault.

Scalability Issues

I don't even know that we've had too many issues with trying to scale anything, it comes right ready for everybody to access it in the company. The only thing I would say we've encountered, we've come up with our own creative ways to kind of prevent certain people from accessing things. It's really scalable, it comes ready to go for the whole enterprise.

Customer Service and Technical Support

I think they're pretty decent. Sometimes you have to finagle their help best to get the right answers. We've had to escalate some issues before but for the most part we've gotten everything taken care of.

Initial Setup

It's pretty straightforward, and every now and then we have to go in and make some changes, but really it's not that big of a deal and it kind of helps us keep modernizing our stuff too, so not so bad.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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