ServiceNow Review

Easy to integrate with third party applications and appealing UI.

What is most valuable?

Highly Customizable, Easy to integrate with third party applications, Configurable with little knowledge, Appealing UI, Automates processes.

How has it helped my organization?

By automating processes it has increased efficiency and productivity. As it was easy to understand customers easily adopted it.

What needs improvement?

A global search should be present OOB which can locate anything in the system like any piece of code or any sys id or any record so that we don't have to goto to each module for searching it.

For how long have I used the solution?

More than 4 years.

What was my experience with deployment of the solution?


What do I think about the stability of the solution?

No. Very stable.

What do I think about the scalability of the solution?


How are customer service and technical support?

Customer Service:

Very prompt and efficient customer service.

Technical Support:

Very good.

Which solution did I use previously and why did I switch?


How was the initial setup?

It was straightforward and quite easy to deploy.

What was our ROI?

It has resulted in increase of efficiency which is our ROI.

What other advice do I have?

Highly recommended.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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