IBM FileNet Review

We run workflows on items and content in the storage. I'd like to have SQL 2014 support.

What is most valuable?

The Workflow feature is the most valuable feature of FileNet, and then the content management and storage. These give users the ability to quickly store items, retrieve items, and then run workflows on the items and the content in the storage.

How has it helped my organization?

It's made using the wealth of the content a lot better; a lot faster for users.

What needs improvement?

One of the things I'd like to get installed is the Content Navigator. That offers a little bit more scalability for the users. It's not as clunky. It's a little bit more user friendly, with anything that reduces the number of clicks the user needs to get to the content.

Right now, I'd like to get upgraded to the 5.2.1 environment. We're kind of behind the curve on that with the rest of the country. I know you don't need the 5.2.1 environment to employ the Content Navigator. You can deploy it with 5.1, but it is something that we're going to move forward with.

One thing I'd like to have is SQL 2014, but we really can't move to that until we're on 5.2.1. Our current version doesn’t integrate with it.

What do I think about the stability of the solution?

It's very good. It's very stable. It's just like anything else; it's built up on the foundations. As long as your foundations are strong and sturdy, the application's fine.

What do I think about the scalability of the solution?

Scalability-wise, it's incredible, especially if you deploy it either on a WebSphere or application server. You can build it as big and as small as you need it to be.

How is customer service and technical support?

Technical support is very good, as long as you're providing the information. If they slack a little bit, just make sure you give them a call and remind them that it's an important issue to you.

How was the initial setup?

I was not involved in the initial setup, but I was involved in subsequent upgrades, rollouts, improvements, moving to different configurations with fixed content devices and using Hitachi content platforms and SAN units. Those were a little complex; the more pieces you put into a puzzle. That was more on your end; making sure that the third-party apps work with the P8 system.

What other advice do I have?

I have recommended FileNet to friends of mine at other companies.

Make sure you know what you want to do with it, how you're going to do it, and plan.
Nothing's perfect, but it's very good. It's above average.

I might give it a higher rating if it cost less; as with anything else, licensing is an issue. Anything with business boils down to money.

With anything, the most important criteria for me when selecting a vendor to work with is cost, system stability, features, and different components and third-party apps that'll work with it, for any company that has existing storage and hardware.

It’s possible that we would consider using IBM in cloud, hybrid, or box solutions. We are looking at cheaper ways to store items; faster retrieval. Maybe in the future, making the items more cognitive; getting the wealth from the data, the value that we have in the data.

At this moment, I don't have any plans to include mobile.

I'm not sure if there any new analytics or content management services we're able to provide for our organization. I'm not in that position, so I really can't answer.

There are existing services we're now able to provide better than before: quicker response to customers in the data center, when they call in, to answer questions about forms and medical records that they've received from us.

The usability is great. It's not difficult at all.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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