IBM FileNet Review

It has a straightforward approach to the install​


What is most valuable?

The straightforward approach to the install.

What do I think about the stability of the solution?

Stability is really good. We fairly recently upgraded a version of it and have not been having any problems. The resources seem to be really good with this version; it is a little easier to troubleshoot issues. We do not have many issues with the newer version.

What do I think about the scalability of the solution?

With the upgrade, it was a bit more improved.

How is customer service and technical support?

I have not personally used IBM's technical support, but there are other members of my team that have used them. I have not heard any negative feedback.

How was the initial setup?

While I was not involved in the initial setup, my team was. From my understanding, the initial setup was pretty straightforward.

Which other solutions did I evaluate?

I was not involved in the decision-making process.

What other advice do I have?

This is a straightforward install, and it works well. It has been very hands-off and seamless in terms of supporting it. In terms of researching it, these are really good considerations.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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