IBM FileNet Review

It has an excellent document storage repository, which is good at what it does


What is our primary use case?

We use it to store and transfer large amounts of files between several various locations that we serve. It is an excellent document storage facility. 

How has it helped my organization?

The excellent document storage repository: It is good at what it does. 

What is most valuable?

The technical support that we get from IBM. 

What needs improvement?

I would like to see the dashboard be a little bit more robust and a little more user-friendly. Right now, unless you truly know FileNet, you do not know what you are looking at in the dashboard. From what I understand with the latest release, which is what we are getting ready to go to, a lot of that has already been solved, but I have not seen what it really looks like yet. 

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

It is an extremely stable platform, if it is built right. 

What do I think about the scalability of the solution?

We are looking to expand and scale up quite a bit right now, because our current system is completely overloaded. We are looking at doing an upgrade and an in-place expansion. However, I do not know how the scalability is performing.

How is customer service and technical support?

If we run into problems, which is inevitable (and we run into problems all the time), we get quick responses and good solutions back from the technical support. 

How was the initial setup?

I was not involved in the initial setup.

What about the implementation team?

Due to the way it is designed, we worked with IBM quite extensively to do our original architecture. Going that route, it has been immensely stable. However, we have now gotten to the point where we have outgrown what we originally designed. 

What's my experience with pricing, setup cost, and licensing?

Look at what you are looking to get from it. If you are looking for just a small open source, understand that you will get what you pay for. FileNet is not cheap, but you absolutely get what you pay for. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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