IBM FileNet Review

Users are able to create their own content, manage their own sets of tasks

What is our primary use case?

It is primarily used for storing documents and other content in our repository for underwriting purposes.

I have been using it for a little over two years now. I think it's been working out great for what our needs are.

How has it helped my organization?

Case Manager is a web-based application. The product we were using before Case Manager was a desktop application. We had a lot of issues with that product. Ever since moving over to Case Manager, it's been really easy and simple to use, and it's just perfect for the job.

What is most valuable?

I think it's valuable that users are able to create their own content, and they can manage their own sets of tasks, to work at their own pace and get their jobs done.

What needs improvement?

In terms of upcoming releases, I was in a couple of sessions on the IBM Case Manager roadmap, here at Think 2018. I think it's really cool that they're now taking the time to listen to their customers, and bring features in that customers have been asking for, for years.

One of the features that I thought was very cool is that you can edit your documents within your repository straight from your desktop, from your device. You don't have to have a special editor. It will just connect to the native application that the file works with, and you can just check right back into your repository. I thought that was very cool.

For how long have I used the solution?

One to three years.

What do I think about the scalability of the solution?

In my opinion, it is very scalable. We have couple of smaller solutions that are maybe 20 to 30 users, and then we have bigger solutions - we're talking hundreds of people using it at the same time. I think it's pretty scalable and stable.

How is customer service and technical support?

I have been using IBM technical support to work with IBM to hash out their glitches, bugs on the product. I think that IBM has been very helpful. They are very professional when it comes to working with their customers. It's very helpful.

How was the initial setup?

I was not involved in the initial setup.

What other advice do I have?

The only way to really tell is to try it out, see how it works for you. I think it's a great product.

Which version of this solution are you currently using?

Case Manager
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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