PagerDuty Competitors and Alternatives

Get our free report covering ServiceNow, Everbridge, Atlassian, and other competitors of PagerDuty. Updated: November 2019.
383,162 professionals have used our research since 2012.

Read reviews of PagerDuty competitors and alternatives

David Paul
Real User
Lead Pipeline Designer/GIS Specialist at a consultancy with 1,001-5,000 employees
Jun 14 2018

What is most valuable?

The most important features are the scheduling capability and the integration with ServiceNow. The ease of putting in a replacement person who will cover for you, or if… more»

How has it helped my organization?

We went from a manual email system to an organized responsive automated system. It was able to improve our efficiency and improve everyone's responsiveness, because people… more»

What needs improvement?

I swapped two people's weeks, and at least from what I saw, I had to do each day individually. It would be nice if I could swap two people's weeks without having to do it… more»

What's my experience with pricing, setup cost, and licensing?

Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it.

Which solution did I use previously and why did I switch?

We had a very manual system where we alerted everyone to all system alerts. With Everbridge, we were able to set up a schedule where only people on call get notified, so… more»

What other advice do I have?

I am pretty happy with the way it works. We are very happy with it. We have not made changes to it because it just works. It does what it says it does. The application… more»

Which other solutions did I evaluate?

We were looking for an IT alerting system. A couple of my peers gave me a couple of different suggestions. I believe I might have met them originally at the ServiceNow… more»
Real User
Development Manager at a non-profit with 1,001-5,000 employees
Feb 12 2018

What is most valuable?

Probably the most important one is that it persists in attempting to contact to someone until someone is engaged on the event. Then, of course, there's the ability to… more»

How has it helped my organization?

It has improved our time to respond. Prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem. Now, it's down to minutes.

What needs improvement?

The ability to support custom devices. We have a lot of users who use Slack, which is another tool for communication. xMatters currently does not support Slack as a… more»

What's my experience with pricing, setup cost, and licensing?

It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license.

Which solution did I use previously and why did I switch?

We did not have a solution prior to xMatters.

What other advice do I have?

DevOps means that the person who's developing the software supports the software. When an event occurs that might result in an outage, xMatters engages people on that… more»

Which other solutions did I evaluate?

We evaluated two other solutions. One was an internal solution that was provided by our IT department, it was a proprietary solution. Then, we also evaluated xMatters vs… more»
Get our free report covering ServiceNow, Everbridge, Atlassian, and other competitors of PagerDuty. Updated: November 2019.
383,162 professionals have used our research since 2012.
Sign Up with Email