Reduced our response time from days or hours to minutes
What is our primary use case?
To notify our employees of system events that might result in an outage on our website.
Pros and Cons
"It has improved our time to respond. Prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem. Now, it's down to minutes."
"Probably the most important one is that it persists in attempting to contact to someone until someone is engaged on the event."
"We would like to see the ability to support custom devices. We have a lot of users who use Slack, which is another tool for communication. xMatters currently does not support Slack as a communication method. It can't send events to Slack and respond to them."
What other advice do I have?
DevOps means that the person who's developing the software supports the software. When an event occurs that might result in an outage, xMatters engages people on that event so they can resolve it before there's an outage. Certainly, it's been a very stable solution, very reliable, very flexible. It comes from a company that practices Agile development, so they're very fast to deliver new features, as well as any bug fixes, should any arise. I think the only challenges we've ever run up against is some compatibility with mobile devices and the providers they've had. Usually, that's the mobile…