I worked with a subcontractor from QuickBase on a daily basis throughout the application development process to address any challenges that arose.

I have contacted the technical support team three to four times for assistance with certain features. Their response time and ability to find a resolution are quite good.

I do not think I have contacted QuickBase's customer service and support. I usually contact my company's IT team, who contacts QuickBase's technical team, because I think any problem I've ever had, was QuickBase having a problem in general, so we couldn't do anything about it. Hence, I don't think I've ever contacted them before.

It's good.

It's very good.

Their support is definitely very helpful. They've been amazing. Whenever I reach out, it's been constant communication. They try to help us find the right solution. They just take their time with us through the process and really understand our needs. They've been awesome.

Technical support is good. There is good online help with a knowledge base and user forum, as well as recorded and live webinars for learning.

If you want to learn QuickBase to build and administer applications yourself, you need to put in time to learn QuickBase.

QuickBase trouble-ticket support will help you with issues or questions with the tools, too, but they will not teach you QuickBase.

If you're looking for business solutions instead of do-it-yourself tools to learn, you can bypass the learning curve and get contract help from a QuickBase solution provider.

The quality of technical support is so good that we have never had to contact them outside of any local support provided within our company.

Customer service is great on the weekdays, but almost non-existent on the weekends. Our business is a 7 day a week operation, and sometimes support is delayed.

The level of technical support is high, but sometimes it takes a few iterations to get the answer you need do to canned responses in the beginning.

The technical support is very good and you have a direct connection with the support center. They have people assigned to us and it's efficient.

That is the best thing about Quickbase. The response was both quick and reliable. The support cases were even helpful.

I would give a 5/5. That is the best thing about Quickbase. The response was both quick and reliable. The support cases were even helpful.

The only time I had to contact QuickBase Customer Service was to sign up for the Webhooks beta early-access program, by email, and they granted me access promptly. I do not think I can provide a meaningful rating.

Excellent. I have not had to contact technical support until recently when I signed up for the Webhooks beta early-access program. Questions and issues I raised were quickly resolved, mostly within one business day.

AMAZING!!!

GREAT!!!

We have a very complex process. I contact the support team at least once a week. The support responds quickly. However, the answers are very basic. We often have to pay more to get an appropriate solution to our problems.

Customer Service:

Customer service is excellent. Engineers are always very friendly, and happy to help. Response is usually within the same day. I've never contacted them by phone, so I can't speak to that, but email support has been satisfactory.

Technical Support:

The technical support is very good. The engineers are quite skilled, and can answer anything from a basic question to all the complex ones, and anything in between.

Customer service is completely wonderful. You can turn in a question and someone will get back with you rather quick if not within a day. They set an appointment with me and walked me through step-by-step a formula.

Technical Support is the same. You can turn in a question and someone will get back with you rather quick if not within a day. They set an appointment with me and walked me through step-by-step a formula.

Customer service is great. All you have to do is open a ticket and a representative will be there to help you out. They call usually on the same day. I was able to learn QuickBase in less than a month because of their help.

Technical support and webinars help greatly. It is a huge asset to be able to see how QuickBase functions in many different scenarios (on a weekly basis) because of the webinars.

Superior.

Superior.

I would give CS a 9 out of 10. They are very responsive and helpful. The support portal is easy to navigate and the cases are easy to follow and view their status.

I would rate their technical support as 8 out of 10. They are very helpful but cannot or will not help with certain areas of customization. This is usually the types of customization that other users have had to resort to odd implementations of javascript or other languages as the software has not been upgraded to included some functions.

A lot of resources are available. Not as easy to pin down the development team.

Average.

10 out of 10.

10 out of 10.

QuickBase empowers its users with product help and an open API. They also have great documentation about how to use the API functionality and how the “coding” is different from other programs.

One of the core goals of QuickBase is to build a community of “citizen developers”. QuickBase is a platform which is considered low-code or no-code. You do not have to be a programmer to build or maintain the system.

The customer service has been great. We always get prompt replies and our issues are resolved quickly. Pricing and negotiations are always amicable.

The customer service has been great. We always get prompt replies and our technical issues are resolved quickly.

The few times that I have needed customer service in the past 6 years the service has been prompt and accurate. Very good phone conversations and I feel like it is not outsourced

The tech support has been great and very informative. They have helped us to the point that my current questions cannot be solved with quickbase programming and I am moving to java for the solutions.

Quickbase's service has been nothing less than outstanding and friendly. Anytime we have contacted support the experience has been quick and pleasant.

The technical support has been top notch. Any representative we have had has been knowledgeable and thorough and resolved our issue quickly.

Customer service was fine. Nothing I'd write home about, but nothing to complain about either. Communication could have been a little better and our rep left the company shortly after purchase.

Customer service is top notch! They have a great team and it's been a treat each time I've needed help. At first I was irritated that I could not call in directly, but their email case management has been great.

Very high, anytime you open a support ticket you are contacted within 24 hours if not 12 hours. This is important so these issues that are sometimes easy to solve don't hold us back.

Very high, been able to solve most of my problems when I open a ticket. Very quick responses and I'm able to contact my sales engineer quite easily.

102% excellent

Super awesome

Technical support is OK. However, it is much better to work with qualified service personnel who understand your specific implementations and process goals.

Good so far, haven't had to use much.

Excellent

QuickBase customer service responds very quickly and efficiently. I have had nothing but great experiences with them.

QuickBase technical support is very quick and to the point. I appreciate that. They are knowledgeable and prompt.

QuickBase has very good technical support, equal to the best I have ever seen.

I have never had to interface with customer support for this product. We interface with an internal person for our support, which is then escalated by them, if necessary.

I have never had to interface with technical support for this product. We interface with an internal person for our support, which is then escalated by them, if necessary.

QuickBase has good customer service, both for users of the apps and creators of the apps. They offer regular webinar type training, newsletters, built-in help, and user community type support that can answer most questions.

QuickBase has good technical support as well. We have never had a problem that we could not either solve ourselves with the resources QuickBase makes available or by contacting them and getting answers pretty quickly.

I would highly rate the customer service that QuickBase provides. During the initial purchase and setup the QuickBase employee was very helpful with helping us decide on which plan to go with and providing us training resources to use.

I cant rate the level of technical support I have received because I haven't had a situation on which i need to get in contact with technical support.

The customer service is good. I can tell that the people that work there really care about the product and that you are using it to its full potential.

Technical support is good but you need to be okay with entering tickets. Other than that when I have talked to support they have always fixed my issues quickly or pointed me in the right direction.

Customer service with our QuickBase account has been great. There are many tools available for support and the user base is growing.

There are many tools available for support and the user base is growing. I really haven't needed to contact technical support directly. But the tools that they are providing are great.

Great, QuickBase is really responsive and always looking for customer feedback. Our rep is also a great go-to person and always responds quickly with very helpful insight.

Great, QuickBase is really responsive and always looking for customer feedback. Our rep is also a great go-to person and always responds quickly with very helpful insight.

Level of customer service is amazing. Not only do they always quickly respond to any problem, they call periodically just to make sure everything is running smoothly.

Great tech support. Between the customer service when there is a problem and the community forum where QB professionals regularly answer questions, you can't beat it.

Customer Service is A+ and they help any where you need them with a friendly and knowledgeable attitude. I love the info videos.

A+

Excellent. They have online tech support and always respond quickly. A tech will even set a time to have a call and remotely log in to work on the issue with you. You can give them access to your app and they will even dig into the problem for you, if needed.

Excellent. They have always helped me and definitely know their product well.

Excellent.

Customer service is decent. I sometimes fell like I have passed them slightly. Although their access levels are much higher than mine and can fix internal issues more easily.

In my two support cases over the last year, one was resolved in a matter of days, and the other is actually still pending and has been going on for a few weeks now...

Good.

Good.

Unavailability of the support site in case of issues/site down leads to a bad user experience. This has happened recently which added to distrust.

Also there is no availability of Customer service over Telephone or a live web chat. Relying only on support tickets or raising issues over service page in case a site is down or issues are being fixed yeilds to unpleasant experience.

Customer service is average.

Good

Their customer service is great! They reply to requests almost immediately or within a time frame that you can request.

Their technical support is top notch! They not only reply through email, customer portal, or phone, but will also set-up live scren displays so they can work through an issue while looking at your computer screen.

The customer service on the phone and online are extremely helpful. There are also online chat areas do discuss formulas and other functions of QuickBase. Questions are usually answered within 1 business day.

The technical support is extremely helpful when questions arise due to information uploading and other reporting needs. Questions can be asked and a response is given within one business day.

They quickly reply and always show the willness to help when asked.

I would rate customer service as excellent.

I would rate technical support as excellent.

Quickbase provides excellent customer service and networking opportunities.

Excellent customer service, I always get a quick answer.

Technical support is fine. There are some minor bugs but problems are always addressed.

I rate the level of technical support very high. QuickBase support is always timely and helpful; have always had my questions answered, whether it involves a quick email or a full screen share.

5 star - always helpful and quick to respond

7/10

10/10

Intuit seems to try to create a lot of content for new users to get up and running like webinars. I have never had to use it, but I think their support is just fine.

Intuit seems to try to create a lot of content for new users to get up and running like webinars. I have never had to use it, but I think their support is just fine.

Not available at this moment.