IBM FileNet Room for Improvement

Senior Consultant at pITsolutions
The area of migrations to new versions must be made easier. It's quite good that they have now begun to improve the API area, to modernize the interfaces, but there's always a very big investment involved in migrating from one version to another. That prohibits rolling out new functionalities to customers. It's not so easy. You can't release a new version every three months to bring in new capabilities. That is the old-fashioned, the way it worked ten or 20 years ago. That is bad. In that area, they really must improve. We have FileNet, Content Manager, and TSM in our own installation. We migrated that installation three years ago to version 5.12. Now we have to migrate to 5.25 to bring in new facilities, and it's a big task. We have to do it in addition to our other tasks where we support customers. We need a parallel machine and to set it up there and to migrate step-by-step, then test it and roll it out. It's not so easy. That is a big area where there is much to be done to satisfy the needs of customers. View full review »
Moshe Elbaz
IT Manager & FileNet Specialist at a tech vendor with 201-500 employees
The analytics in FileNet are too complicated and they consume too much infrastructure, memory, and CPU. They're too expensive to work with. The usability, with the addition of Content Navigator, is not good enough. We're building our own interface, doing a facelift of the product, to satisfy our customers. People here in Israel are generally more Microsoft-oriented. They're used to the SharePoint look and feel, the Outlook look and feel. When they see Content Navigator and its features, it's a bit different for them. It's hard for them to get used to it. Most of our customers and users are asking for features with a file-system-type look and feel. For example, when they open a folder in their file system they want to see the hierarchy of the folders. If IBM built something like other products, like M-Files for example, with a file-browsing feature, into P8, it would be a very good feature. Most customers around the world would use it. That is what we're trying to build on our own. It would be easier for the customer to work with, in the same way IBM did with the Content Navigator Office Integration. There, you can browse through Office, the folders, and find things. You can drag and drop documents from Word, from Outlook, straight into the file folder in FileNet. If they would bring these kinds of features into the file system itself, without Office, it would be a killer feature. View full review »
Sr. Systems Engineer at a tech services company with 51-200 employees
I would like to see support for different databases, like MySQL. I believe it's a good thing to have options. I don't think that there will be a lot of customers doing that, but nowadays people like to have options. There is room for improvement in the scanning solution, Datacap. It's improving all the time. But since it's more an end-user software, the end-users are constantly improving their processes, and I believe that sometimes we're not catching up with their requirements. View full review »
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Fred Heilbronner
Director Network Solution Architect at a tech services company with 11-50 employees
First of all, let's be clear, it's a relatively mature product. It's been around, it's been finely-tuned to handle the vast majority of what customers want it to handle. Most customers probably only utilize 20 to 30 percent of the feature functionality. In terms of functionality, what customers might be looking for is a little more in terms of native-records retention. Records Management is an add-on product. If there were just a little more of that built into the core functionality, that would be helpful. Just like when you set up the document type or the document class, it would be good to be able to indicate the retention for this data. By being able to turn that on, customers might more often default to doing record purges rather than keeping everything forever. But that's just a small item. View full review »
Jayanth Palle
Senior Consultant at Northern Trust
Before we ask for any documents from customers, we would like to automatically see if any of them are already in our system. Are the documents signed already? We need to know before we have them sign a document that the document has already been signed. That is done manually, it's not automated. Also, I have heard that there is already an integration with DocuSign. That was one of our needs. We brought DocuSign into our company's solution three years before. At that time there was no direct integration. We wanted to pull documents out from FileNet, push them to DocuSign and, when done, retrieve them and store them back in FileNet. We wrote our own custom solution for that. It would be nice if there was some tool we could have used to do that. It would be helpful if I could submit a question and get a bunch of documents back. I would like to be able to query the documents that are already in the system and then we wouldn't have to worry about some of them because they're only year-old documents. If there is a document that is three years old we may have to re-ask for it from the customer. Such a rules-engine is not available. Moreover, the questionnaire we use to generate documents is in XML and then it's coded in a scripting language. If there were rules it would be easy to configure them to pull out a specific document. The business cannot find what documents are in a given area right now. View full review »
AVP Technology at a financial services firm with 501-1,000 employees
Technically, the product is pretty good. In the area of AI and whatever new technologies are coming, I would like to see it able to capture NLP in an advanced search. It would also be good if it could capture images and segregate them in categories within a span of seconds. View full review »
Senior Architect at Tecnics
There is some confusion with FileNet workflow. It's not really going into the next level. They are probably replacing it with BPM's workflow. So there's an issue of clarity, the vision for going forward. There are a lot of tools and a lot of features, but which one is really going to stay and which one is going away. When they make that vision public it will be good. View full review »
SAE - Services Account Executive at RICOH
IBM has a lot of documentation but the kind of information in a lot of the documents can be confusing to our clients. It would be easier if they used video tutorials. Right now, the information is too hard to understand, and there is a lot of it. If they used videos I think FinalNet would be easy to use for an end-user. The technical information is hard to understand at times, especially on the installation of the product. And that's particularly true when you have to install FileNet with high-availability. In addition, there are a lot of use cases for FileNet as a platform. There are other tools on the market with demos or models, ready-to-use use cases that can be configured. With FileNet, all projects we have to be developed step-by-step. IBM should develop some use cases or pre-configured models, across use cases. That would help us speed up implementation a lot. View full review »
Managing Partner at Inception Business Concepts
Our client feels FileNet does not provide them with content searchability. They feel it's cumbersome. They're only using Metadata. If the Metadata is not well-populated, it becomes a problem to retrieve a document. Aside from that, they feel the interface — when they look at modern interfaces — is not robust enough for them. However, they're on an old version and I wouldn't know what the current interface looks like. For non-technical users, with what we currently have on the ground, which is the web services, the only challenge we have is that content searchability is not available, because it is an old installation. View full review »
Muhammad Kamran
Project Manager at Ora-Tech Systems
We have been working with it from version 4.0 and now it is at 5.3. They have improved a lot already. However, there is room for improvement in the file management. It's very complex. In addition, they should have a built-in application for directly capturing documents from the scanners. Currently, they have that, but it is a separate product. They should have a built-in solution for that functionality. View full review »
Supervisor Of Information Security Risk at a energy/utilities company with 1,001-5,000 employees
If there was more AI capability, into Watson, that would be a benefit. Also, where are the users going to find the documents? Because that's a path we don't see. We know that they're looking at documents, but we don't know what documents they're actually going and finding the most, or where the bottlenecks might be. It would be nice if there was some interconnectivity back into Bluemix to say, "Ok, you've got a workflow problem here." That would be a neat feature moving forward because we've got a lot of users that would just say, "The system is not working." We had a few threads would get hung up because they were just constantly banging on these few documents. If that were the case, if we knew that ahead of time, then we could fix that, change the search sequences to make it more efficient. But we were blind to that until the users said it's not working. View full review »
Senior Software Engineer at a financial services firm with 5,001-10,000 employees
In Content Navigator we want to see the ability to view different types of video. They have come up with video support. We are using HTML 5 but it's very limited. They don't have a lot support for a lot of video formats. We definitely want to see support for most types of video formats in the market. That's the main feature we are looking for. There is room for improvement when we need a fix to a bug in the application. That has to be a little bit quicker as compared to other solutions. It takes time for them to release any interim fixes. That impacts business on our side. We have had to wait for the solution, and sometimes it takes three weeks, sometimes it takes more than a month. View full review »
Boris Zhilin
Executive Director at Intelective
I think it's to the point where there are probably too many features. Every software, as it matures and graduates, grows the list of features. What many of our customers express is that it's just too complicated. They're using maybe five or ten percent of the features but they're having to pay for 100 percent. There is room for improvement in terms of simplifying it. This is a case where sometimes less is more. Making it easier to deploy, easier to use, easy to integrate are the biggest areas for improvement. View full review »
Principal It Operations Specialist at a manufacturing company with 1,001-5,000 employees
* A little better control into the ACLs of FileNet and databases. * A better administration tool. At the moment, we are using the ACE tool, which is a web-based administration tool whenever we have to deal with the FileNet back-end directly. It is kludgy and slow. They used to have a rich client tool that performed much better, but they discontinued it. I would love to see that tool come back in order be able to do more effective, efficient administration of FileNet on the back-end. * It needs better collaboration between the IBM teams on the FileNet and CCM sides. View full review »
Corporate Vice Presidents at a insurance company with 10,001+ employees
Some of the user interface stuff might be a little more complicated than it needs to be: the native user interface. However, we traditionally develop our own UI. View full review »
Enterprise Architect at a manufacturing company with 10,001+ employees
It does what we need for it to do. As long as it can continue to handle the volume that we're throwing at it, I don't think that it's going to be a problem. View full review »
Patrick Obrill
System Analyst at AT&T
We have had different problems and IBM has resolved those different problems. View full review »
Aldo Puglisi
Digitalization at a transportation company with 201-500 employees
In any product, what I would like to see is integration. Because for me, what is important is to be able to give stability in what we provide to the final users. So integration is the keyword for future releases and maybe even new products. View full review »
CEO at a tech services company with 1-10 employees
It would be nice to have additional integration features, which could be integration with IoOT-based products and solutions that also have automation requirements on the IOT side. Anything can be integrated from a Gateway or API perspective would be a plus. View full review »
Software Architect at a non-profit with 1,001-5,000 employees
One of the things I know is a bit of a challenge for them - because I know that it lives on top of FileNet, so it's not necessarily living on top of a relational database, per se - is that we also are using it as our system of record for our language management and our language definitions. I know that that was a little bit of a challenge, just because of the underlying architecture. View full review »
ECM Filenet Architect at a insurance company with 1,001-5,000 employees
To start with there are too many add-ons, which makes it hard for us. If they simplified the add-ons and plugins to be added to our existing systems, it would definitely help us in the future. View full review »
Sanjay Petkar
Chief Manager at a government with 51-200 employees
The basic and fundamental point about FileNet is that the interface is very bad. It's just not appealing so people are reluctant to use it. Nowadays, when you go to any web application or mobile application, the interface is very appealing and very intuitive. These aspects are not available in FileNet. People are very reluctant to use that kind of application, one which has a very plain UI. It should also provide different APIs to interface with multiple applications. There are some connection services for SAP but we have found the extent of such connections is not usable for our needs. We want a side-by-side type of a scenario where we can open an SAP transaction on one half of a screen and on the other half we should get a document from FileNet. That functionality is not in the version we have right now. In addition, it needs a very smooth storage and retrieval process. Along with that, the workflow should be very simple to configure. Currently, we are capturing most of the information in Excel and then interface Excel with FileNet. That should not be how IBM FileNet works. They should improve on how the workflows can be automated with minimum effort on the programming side. View full review »
Founder at intellicon systems
I would like to have easier steps for setting up the application. They should have an easy one step process for the whole installation. Right now, you have to know the application well to set it up and have IT expertise. I would like them to have a document distribution feature, even if it is developed by a third-party, just as long as it has a seamless integration. View full review »
CTO at a healthcare company with 1-10 employees
It is really not useful for us as a front-end tool. If somebody wants to access documents, I would not let them use the FileNet interfaces. I would like more controlled APIs, tools, exception handling, and ways to globally monitor it. Something that would make it a true back-end system. I would like to have more governance features with more supervisory layers. Access control integration would be nice. You can actually control access, but it's not that easy to integrate. It is all up to our software to make sure that we do the job, and we don't always do. We all screw up. The API needs improvement. View full review »
Matthew Rybak
Operations Specialist at Fairfax Data Systems
I would like to see in FileNet integrated with Watson, which can read something and send it without any human contact or interaction. View full review »
Information Architect at a tech services company with 51-200 employees
The usability is fair. It could be a bit better. It could be better designed. They could put more effort into the user experience and do a better job of integrating other components, like Datacap, to be a bit more seamless. I would like to see more integrated support for records management functions. I would like to see ICN be more integrated from a desktop standpoint with records management. Especially since, compliance and issues like privacy, which IER is uniquely capable and designed to handle, are becoming more important for users, things like advanced search and the ability to find data with privacy issues. Some work on that type of interface would serve everybody well. View full review »
VP at a financial services firm with 10,001+ employees
In the next release, I would like to see automation and simplicity in the installation. I feel that there is not enough ease on the initial front part. The ease and flexibility could be improved. View full review »
User at a healthcare company with 10,001+ employees
I did hear that maybe there are some errors in relationship to another product that they offer, like SmartLock. There is something going on there which is not good. View full review »
FileNet System Admin at Emug
I understand that video is becoming more prevalent on some of the content which they are storing. We are very happy with that. It is ability to display legacy content needs improvement. View full review »
Engineer at a financial services firm with 10,001+ employees
I would like to have an offline DR deployment. If that is doable, then it would be a big win. The installation needs improvement. A lot of the solution is GUI-based. If that could be automated, that would make the solution better. View full review »
Sergey Gorobets
Architect of ECM solutions at a tech vendor with 51-200 employees
For end-users there is a lack of administrative features. The interface of basic FileNet is not very good. IBM is doing a lot of work to combine the abilities of its major products, BPM and FileNet, into one product, either IBM Business Automation Workflow, or Digital Business Automation. These are two major offerings from IBM. These products are very tightly integrated. I'm waiting for the moment when, in one or two years, it will be only one product which will combine the major strengths of these products. This is the right way forward, from my point of view. IBM is moving quickly in this direction. View full review »
Director of user services at a manufacturing company with 1,001-5,000 employees
Continuous work to continually refine and improve the user interface a bit, but it is basically pretty good. Therefore, I do not have any strong impressions of things that need to be changed. A lot of people are familiar with the Microsoft interface and Windows. It becomes more intuitive if it somewhat mirrors Microsoft characteristics, but it is very usable as it is. View full review »
CEO at a tech vendor with 1-10 employees
I'd like to see more cognitive. That's obviously where all of our world is going. I think if we can have more of those types of features and functions as a core, out of the box, that would be very helpful for us and our space. View full review »
Chuck Picard
Enterprise ECM Program Manager at a tech services company with 201-500 employees
We would like to see, in FileNet, the ability to manage video and audio. View full review »
Suren Shiva
Software Architect at Deloitte
The new software and trends with the cloud solution is a little slow. I would like them to move toward more cloud-based and microservices rather than a SaaS model. This is where the industry is going and what customers are asking for. The usability is a lot better than it used to be. View full review »
Senior Systems Engineer at a comms service provider with 10,001+ employees
We would like to have more automation of rollout solutions. We've done some of this on our own. We've created what we call a repository builder that will build out a standardized solution meeting the needs of most of our customers initially. This has saved us a tremendous amount of time. We did this using the APIs the product provides. They just don't always provide those same sorts of tools. The user interface is also extensible through programming. Although, it's not easy to set up, so some improvements along these lines would be good too. View full review »
Reda Torkey
Chief Commercial Officer with 51-200 employees
Many customers leave FileNet because of the licensing cost. View full review »
Software Developer at a insurance company with 1,001-5,000 employees
In terms of upcoming releases, I was in a couple of sessions on the IBM Case Manager roadmap, here at Think 2018. I think it's really cool that they're now taking the time to listen to their customers, and bring features in that customers have been asking for, for years. One of the features that I thought was very cool is that you can edit your documents within your repository straight from your desktop, from your device. You don't have to have a special editor. It will just connect to the native application that the file works with, and you can just check right back into your repository. I thought that was very cool. View full review »
General Manager at a tech services company with 1,001-5,000 employees
I would like IBM to improve with each release, continue moving towards a continual, tighter integration, and build solutions that take advantage of all the different modules the platform has from one place. View full review »
Ben Holmes
Financial Informatics Analyst at a insurance company with 10,001+ employees
What I would want to see is heavier analytical ability within it, but we've purchased the cognitive piece of it. I haven't seen that implemented yet, but that would be the future; I think it may already be there but I just haven't seen it yet. Something like indexing for unstructured text. View full review »
Administration Division Support and IT Services at a manufacturing company with 1,001-5,000 employees
We do not know how to use the FileNet API. It seems like it is very difficult and not transparent. They could also improve on the solution's resource consumption and cost. View full review »
Director Of Information Technology with 201-500 employees
Simplifying both training and maintenance would be an improvement. View full review »
Server Manager at a logistics company with 1,001-5,000 employees
I would love it if single sign-on was a lot easier to set up. That's the most difficult part of it. View full review »
Project Lead Engineer at a healthcare company with 10,001+ employees
I would like to see the dashboard be a little bit more robust and a little more user-friendly. Right now, unless you truly know FileNet, you do not know what you are looking at in the dashboard. From what I understand with the latest release, which is what we are getting ready to go to, a lot of that has already been solved, but I have not seen what it really looks like yet. View full review »
Founder/ECM BPM Senior Consultant - Project Manager at gacosi
There are many aspects that can be improved in this product. We're doing a lot of projects with customers. It would help if there was a summary of the products. They should be able to do more upgrades of the product or offer new versions. They could also improve the user experience. They have to think about how to make the environment over. Make it in some containers, for example. The complexity of installation can also be improved. They should re-imagine the way that they install products. View full review »
Area Manager at a tech services company with 1,001-5,000 employees
We'd like to use the docker, to have it containerized, that would be great for us. View full review »
SME at a energy/utilities company with 1,001-5,000 employees
I would like to see Azure AD added. View full review »
Project Manager at a government with 11-50 employees
I would like to see expanded search features, like content search. The search needs to be improved. View full review »
Chrystan Duarte
Business Development Manager at a tech services company with 51-200 employees
I would like to see them improve the capabilities in the cloud, and the analytics. View full review »
Solutions Architect at a financial services firm with 5,001-10,000 employees
There is always room for improvement. The pieces that I have been looking for are becoming available. I am learning they are either on the roadmap or already been released. I am just not in a version of software that is capable of using it yet. View full review »
Business Solutions Manager at a tech services company with 501-1,000 employees
Preforms could be useful for specific projects. View full review »
System Tech Oracle Database at a comms service provider with 10,001+ employees
My colleague and I have a lot questions about the Datacap related stuff. View full review »
Joanna Leong
‎Senior Development Manager, Business Systems at a financial services firm with 10,001+ employees
We are looking at FileNet on AWS cloud. To date, even our IBM rep cannot be certain if it will work. Similarly, Amazon did not clearly state that they can work with IBM FileNet. View full review »
Moshe Yavniel
Deputy CEO with 51-200 employees
This solution could be improved with the ability to present the file system from FileNet. View full review »
Nicholas Parrella
Content Services, Digital Transformation Thought Leader & Strategist with 10,001+ employees
It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions. View full review »
Consultor at a tech services company with 11-50 employees
* Accounting * Collection * Operations View full review »
Find out what your peers are saying about IBM, Microsoft, Alfresco and others in Enterprise Content Management. Updated: December 2019.
384,324 professionals have used our research since 2012.
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