IBM FileNet Room for Improvement

Senior Consultant at pITsolutions
The area of migrations to new versions must be made easier. It's quite good that they have now begun to improve the API area, to modernize the interfaces, but there's always a very big investment involved in migrating from one version to another. That prohibits rolling out new functionalities to customers. It's not so easy. You can't release a new version every three months to bring in new capabilities. That is the old-fashioned, the way it worked ten or 20 years ago. That is bad. In that area, they really must improve. We have FileNet, Content Manager, and TSM in our own installation. We migrated that installation three years ago to version 5.12. Now we have to migrate to 5.25 to bring in new facilities, and it's a big task. We have to do it in addition to our other tasks where we support customers. We need a parallel machine and to set it up there and to migrate step-by-step, then test it and roll it out. It's not so easy. That is a big area where there is much to be done to satisfy the needs of customers. View full review »
Moshe Elbaz
IT Manager & FileNet Specialist at a tech vendor with 201-500 employees
The analytics in FileNet are too complicated and they consume too much infrastructure, memory, and CPU. They're too expensive to work with. The usability, with the addition of Content Navigator, is not good enough. We're building our own interface, doing a facelift of the product, to satisfy our customers. People here in Israel are generally more Microsoft-oriented. They're used to the SharePoint look and feel, the Outlook look and feel. When they see Content Navigator and its features, it's a bit different for them. It's hard for them to get used to it. Most of our customers and users are asking for features with a file-system-type look and feel. For example, when they open a folder in their file system they want to see the hierarchy of the folders. If IBM built something like other products, like M-Files for example, with a file-browsing feature, into P8, it would be a very good feature. Most customers around the world would use it. That is what we're trying to build on our own. It would be easier for the customer to work with, in the same way IBM did with the Content Navigator Office Integration. There, you can browse through Office, the folders, and find things. You can drag and drop documents from Word, from Outlook, straight into the file folder in FileNet. If they would bring these kinds of features into the file system itself, without Office, it would be a killer feature. View full review »
Sr. Systems Engineer at a tech services company with 51-200 employees
I would like to see support for different databases, like MySQL. I believe it's a good thing to have options. I don't think that there will be a lot of customers doing that, but nowadays people like to have options. There is room for improvement in the scanning solution, Datacap. It's improving all the time. But since it's more an end-user software, the end-users are constantly improving their processes, and I believe that sometimes we're not catching up with their requirements. View full review »
Learn what your peers think about IBM FileNet. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
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Jayanth Palle
Senior Consultant at Northern Trust
Before we ask for any documents from customers, we would like to automatically see if any of them are already in our system. Are the documents signed already? We need to know before we have them sign a document that the document has already been signed. That is done manually, it's not automated. Also, I have heard that there is already an integration with DocuSign. That was one of our needs. We brought DocuSign into our company's solution three years before. At that time there was no direct integration. We wanted to pull documents out from FileNet, push them to DocuSign and, when done, retrieve them and store them back in FileNet. We wrote our own custom solution for that. It would be nice if there was some tool we could have used to do that. It would be helpful if I could submit a question and get a bunch of documents back. I would like to be able to query the documents that are already in the system and then we wouldn't have to worry about some of them because they're only year-old documents. If there is a document that is three years old we may have to re-ask for it from the customer. Such a rules-engine is not available. Moreover, the questionnaire we use to generate documents is in XML and then it's coded in a scripting language. If there were rules it would be easy to configure them to pull out a specific document. The business cannot find what documents are in a given area right now. View full review »
AVP Technology at a financial services firm with 501-1,000 employees
Technically, the product is pretty good. In the area of AI and whatever new technologies are coming, I would like to see it able to capture NLP in an advanced search. It would also be good if it could capture images and segregate them in categories within a span of seconds. View full review »
Senior Architect at Tecnics
There is some confusion with FileNet workflow. It's not really going into the next level. They are probably replacing it with BPM's workflow. So there's an issue of clarity, the vision for going forward. There are a lot of tools and a lot of features, but which one is really going to stay and which one is going away. When they make that vision public it will be good. View full review »
SAE - Services Account Executive at RICOH
IBM has a lot of documentation but the kind of information in a lot of the documents can be confusing to our clients. It would be easier if they used video tutorials. Right now, the information is too hard to understand, and there is a lot of it. If they used videos I think FinalNet would be easy to use for an end-user. The technical information is hard to understand at times, especially on the installation of the product. And that's particularly true when you have to install FileNet with high-availability. In addition, there are a lot of use cases for FileNet as a platform. There are other tools on the market with demos or models, ready-to-use use cases that can be configured. With FileNet, all projects we have to be developed step-by-step. IBM should develop some use cases or pre-configured models, across use cases. That would help us speed up implementation a lot. View full review »
Managing Partner at Inception Business Concepts
Our client feels FileNet does not provide them with content searchability. They feel it's cumbersome. They're only using Metadata. If the Metadata is not well-populated, it becomes a problem to retrieve a document. Aside from that, they feel the interface — when they look at modern interfaces — is not robust enough for them. However, they're on an old version and I wouldn't know what the current interface looks like. For non-technical users, with what we currently have on the ground, which is the web services, the only challenge we have is that content searchability is not available, because it is an old installation. View full review »
Muhammad Kamran
Project Manager at Ora-Tech Systems
We have been working with it from version 4.0 and now it is at 5.3. They have improved a lot already. However, there is room for improvement in the file management. It's very complex. In addition, they should have a built-in application for directly capturing documents from the scanners. Currently, they have that, but it is a separate product. They should have a built-in solution for that functionality. View full review »
Senior Software Engineer at a financial services firm with 5,001-10,000 employees
In Content Navigator we want to see the ability to view different types of video. They have come up with video support. We are using HTML 5 but it's very limited. They don't have a lot support for a lot of video formats. We definitely want to see support for most types of video formats in the market. That's the main feature we are looking for. There is room for improvement when we need a fix to a bug in the application. That has to be a little bit quicker as compared to other solutions. It takes time for them to release any interim fixes. That impacts business on our side. We have had to wait for the solution, and sometimes it takes three weeks, sometimes it takes more than a month. View full review »
Boris Zhilin
Executive Director at Intelective
I think it's to the point where there are probably too many features. Every software, as it matures and graduates, grows the list of features. What many of our customers express is that it's just too complicated. They're using maybe five or ten percent of the features but they're having to pay for 100 percent. There is room for improvement in terms of simplifying it. This is a case where sometimes less is more. Making it easier to deploy, easier to use, easy to integrate are the biggest areas for improvement. View full review »
Corporate Vice Presidents at a insurance company with 10,001+ employees
Some of the user interface stuff might be a little more complicated than it needs to be: the native user interface. However, we traditionally develop our own UI. View full review »
Patrick Obrill
System Analyst at AT&T
We have had different problems and IBM has resolved those different problems. View full review »
CEO at a tech services company with 1-10 employees
It would be nice to have additional integration features, which could be integration with IoOT-based products and solutions that also have automation requirements on the IOT side. Anything can be integrated from a Gateway or API perspective would be a plus. View full review »
Sanjay Petkar
Chief Manager at a government with 51-200 employees
The basic and fundamental point about FileNet is that the interface is very bad. It's just not appealing so people are reluctant to use it. Nowadays, when you go to any web application or mobile application, the interface is very appealing and very intuitive. These aspects are not available in FileNet. People are very reluctant to use that kind of application, one which has a very plain UI. It should also provide different APIs to interface with multiple applications. There are some connection services for SAP but we have found the extent of such connections is not usable for our needs. We want a side-by-side type of a scenario where we can open an SAP transaction on one half of a screen and on the other half we should get a document from FileNet. That functionality is not in the version we have right now. In addition, it needs a very smooth storage and retrieval process. Along with that, the workflow should be very simple to configure. Currently, we are capturing most of the information in Excel and then interface Excel with FileNet. That should not be how IBM FileNet works. They should improve on how the workflows can be automated with minimum effort on the programming side. View full review »
Founder at intellicon systems
I would like to have easier steps for setting up the application. They should have an easy one step process for the whole installation. Right now, you have to know the application well to set it up and have IT expertise. I would like them to have a document distribution feature, even if it is developed by a third-party, just as long as it has a seamless integration. View full review »
CTO at a healthcare company with 1-10 employees
It is really not useful for us as a front-end tool. If somebody wants to access documents, I would not let them use the FileNet interfaces. I would like more controlled APIs, tools, exception handling, and ways to globally monitor it. Something that would make it a true back-end system. I would like to have more governance features with more supervisory layers. Access control integration would be nice. You can actually control access, but it's not that easy to integrate. It is all up to our software to make sure that we do the job, and we don't always do. We all screw up. The API needs improvement. View full review »
Information Architect at a tech services company with 51-200 employees
The usability is fair. It could be a bit better. It could be better designed. They could put more effort into the user experience and do a better job of integrating other components, like Datacap, to be a bit more seamless. I would like to see more integrated support for records management functions. I would like to see ICN be more integrated from a desktop standpoint with records management. Especially since, compliance and issues like privacy, which IER is uniquely capable and designed to handle, are becoming more important for users, things like advanced search and the ability to find data with privacy issues. Some work on that type of interface would serve everybody well. View full review »
VP at a financial services firm with 10,001+ employees
In the next release, I would like to see automation and simplicity in the installation. I feel that there is not enough ease on the initial front part. The ease and flexibility could be improved. View full review »
User at a healthcare company with 10,001+ employees
I did hear that maybe there are some errors in relationship to another product that they offer, like SmartLock. There is something going on there which is not good. View full review »
FileNet System Admin at Emug
I understand that video is becoming more prevalent on some of the content which they are storing. We are very happy with that. It is ability to display legacy content needs improvement. View full review »
Sergey Gorobets
Architect of ECM solutions at a tech vendor with 51-200 employees
For end-users there is a lack of administrative features. The interface of basic FileNet is not very good. IBM is doing a lot of work to combine the abilities of its major products, BPM and FileNet, into one product, either IBM Business Automation Workflow, or Digital Business Automation. These are two major offerings from IBM. These products are very tightly integrated. I'm waiting for the moment when, in one or two years, it will be only one product which will combine the major strengths of these products. This is the right way forward, from my point of view. IBM is moving quickly in this direction. View full review »
Engineer at a financial services firm with 10,001+ employees
I would like to have an offline DR deployment. If that is doable, then it would be a big win. The installation needs improvement. A lot of the solution is GUI-based. If that could be automated, that would make the solution better. View full review »
Suren Shiva
Software Architect at Deloitte
The new software and trends with the cloud solution is a little slow. I would like them to move toward more cloud-based and microservices rather than a SaaS model. This is where the industry is going and what customers are asking for. The usability is a lot better than it used to be. View full review »
Software Engineer at a financial services firm with 10,001+ employees
Developers like us have an upgraded interface. That interface does not work in the process that we have today. It hangs and is not user-friendly. View full review »
Administration Division Support and IT Services at a manufacturing company with 1,001-5,000 employees
We do not know how to use the FileNet API. It seems like it is very difficult and not transparent. They could also improve on the solution's resource consumption and cost. View full review »
Director Of Information Technology with 201-500 employees
Simplifying both training and maintenance would be an improvement. View full review »
Founder/ECM BPM Senior Consultant - Project Manager at gacosi
There are many aspects that can be improved in this product. We're doing a lot of projects with customers. It would help if there was a summary of the products. They should be able to do more upgrades of the product or offer new versions. They could also improve the user experience. They have to think about how to make the environment over. Make it in some containers, for example. The complexity of installation can also be improved. They should re-imagine the way that they install products. View full review »
System Tech Oracle Database at a comms service provider with 10,001+ employees
My colleague and I have a lot questions about the Datacap related stuff. View full review »
Moshe Yavniel
Deputy CEO at IFN
This solution could be improved with the ability to present the file system from FileNet. View full review »
Learn what your peers think about IBM FileNet. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
441,726 professionals have used our research since 2012.