Dynatrace Room for Improvement

Senior Consultant at Zycus
If Dynatrace is capturing everything in your application, it has to "sense" that information, and that sensing needs sensors which we have to include in our applications. The more you apply sensors - the more details you want - the more you have to increase the level of sensing. If I increase the level of sensing, my application's performance goes down, because something is there that is, again and again, checking each and every thing in the application. So that load on the applications increases. So, many times my applications used to crash because Dynatrace was working on them. So that was a negative point. We had to remove some sensing; either we had to reduce the sensing or we had to remove Dynatrace immediately. So that is one thing we don't like about Dynatrace. And the second is dashboarding. The dashboarding in Dynatrace is not very good. We have used other monitoring tools like AppDynamics. We are also using AppDynamics for some of our products. If I compare Dynatrace with those monitoring tools, the dashboarding is not as good. If I have to create a dashboard it takes me time, the experience is not that good. The automatically generated reports are good, but the dashboarding was something we were expecting but did not get. Also, sometimes it happens that we are not able to capture things. For example, if a person is logged in from India, from the city of Mumbai, and is using a Chrome browser, and his email ID is xyz@abc.com. But what happens is, Dynatrace just fetches two pieces of the information, not all of it. Sometimes it gets it all, sometimes it doesn't. So that also came into picture. The last and the most important, which we did not like about Dynatrace - and that's why we switched to other monitoring tools recently - was the support. We were not able to get proper, good support from Dynatrace. We had to raise a lot of tickets and then, one fine day their people would eventually come around and resolve the issues. The input we had to give them was very high. Support was very bad for Dynatrace, especially in the India region. View full review »
User at a government with 10,001+ employees
With Dynatrace in our environment, the managed server required root access to run. As a government agency with tight security, this has been an audit concern for us. A major area of improvement for Dynatrace would be to make it so the program does not need root access to perform. AppDynamics does not require root access to the servers. Once they are set up and configured, they can set their end run without root access. The number one area of improvement for AppDynamics is to simplify their agent install. Instead of having four or five different agents to get all the different things that you need with different pieces of information, they need to figure out how to put theirs into a single agent, like Dynatrace has done. We have not found AppDynamics in our environment useful at all. We are struggling to try and make it work. AppDynamics is for applications that are static. In our government agency, we are too dynamic. Everything is changing constantly, and AppDynamics does not work in this type of environment. View full review »
Owner at a tech company with 11-50 employees
In the new Dynatrace solution, support for legacy applications is still not there. Given there is excellent support of legacy applications and protocols in the Appmon & DC RUM offers, they have the knowledge to put it there. Knowledge that their competition simply doesn't have. View full review »
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User at a tech services company with 1-10 employees
I'd like to see more agents ready to be deployed. I know that it's possible to develop integration with Dynatrace API, but in day-to-day operations it's hard to do that kind of customization. So if they had more agents for more platforms and more applications, I think it would be better. View full review »
Ruan Van Staden
User with 1,001-5,000 employees
There is still a certain amount of technical skills needed to be able to understand what you are seeing on it. You also need a large amount of technical or infrastructure skills to understand how and where to install it. The reason why we are looking at Dynatrace OneAgent is because Dynatrace OneAgent is better at troubleshooting than AppMon. Dynatrace OneAgent now comes with analytic engines and an AI system which helps you troubleshoot quickly. It also does root cause analysis. Therefore, we wouldn't need to do root cause analysis anymore, since it would show us the exact point where things go. The capability development and user experience management that OneAgent would gives us is a step above what we have with AppMon. For example, we can see exactly what our full user compliment is leading us towards. With AppMon, we could determine: * How they use the systems. * What systems they use the most. * What effects there are if something goes down. * How the user is affected. View full review »
Chris Green
User at Royal Caribbean
The GUI has the most room for improvement. Sometimes, it can be a little cumbersome to find things and be able to create your own views, or be able to dig in and understand where things are. Some additional features would be the ability to break out some of the permissions and allow some additional or different ways to tag services, events, and different things which run. We want to push down the ability to do that, so developers and other folks can get in there. Currently, more permissions are needed to be able to do certain things, and we want more people to be able to use it, own it, and understand it. View full review »
Vantage Technical Consultant at a tech services company with 51-200 employees
It would be nice if there were a way that it could be made simpler, given the complexity of the things that we're monitoring. It can get a bit overwhelming. The AI has helped in this regard. View full review »
User at a government with 10,001+ employees
The AppMon solution that we are using is the Dynatrace AppMon. I am currently working to upgrade it to the Dynatrace Managed solution. This is basically leaving AppMon and going to their next generation. This will streamline everything: Ease of installation, ease of use, and built its own intelligence, which I like to call self-healing. View full review »
Senior Consultant at Autodesk
The new Managed Edition is too complex. I feel like a fish out of water. From the on-premise version to the AWS version, our initial use has been very complex. For the integration, I use a hollow testing tube called Performance Center. I would like the ability to integrate with it. This would be a good feature. While I believe it is there, it needs to be fine-tuned. View full review »
User at a tech services company with 201-500 employees
If Dynatrace could take out the controller that would be great. It is one less thing to install right now. Though, I understand why they would need it. The less stuff that you have on the instances which are running on the actual apps themselves are better for people that watch user products. So, if it could go agentless, that would be great, but I understand why Dynatrace would need it to capture the points. However, every time we spin up an EC2 instance, we have to slap an agent on it and that is more work. I would like them to make those agents and controllers as small as possible. That would be great. Or, if they could remove them entirely, that would be great too. View full review »
User at a marketing services firm with 1,001-5,000 employees
When compared with other tools, the experience needs improvement. I would like them to build out the interactions and make them friendlier. View full review »
Abhiram Gandhe
User at a leisure / travel company with 10,001+ employees
For the manage services, they work on CloudWatch logs and are given CloudWatch logs only. I would like more collaboration with AWS and insight into CloudWatch services. This would be valuable, especially when detecting the fault of the root cause analysis. It would make the process go faster. Essentially, more integrated services with AWS would be of help. View full review »
Chin Yan Keat
User at a financial services firm with 201-500 employees
I would like to see the same features as in the New Relic Insights in the dashboard. That is the only thing I want to see improved in Dynatrace. View full review »
I have reported a bug where a CI was not reflected in the dashboard, yet it was detected in the problem management. On the side of the end user experience, I would suggest adding a new service for analyzing the backtrace of users. Also, I would like to see an option to export the dashboard to create better reports and avoid copy/paste. View full review »
User at a tech services company with 10,001+ employees
Because we are financial, there are certain things that we cannot put on the cloud. However, that is a given fact, not only for us. It is a given fact for any financial company because of PCI compliance. Because of PCI compliance, companies don't take the risk of putting data in the cloud. Otherwise, we have had a very good experience with the cloud. View full review »
Rohit Ray
User at Enova International
It needs a better way to figure out how to dig deeper into the details, e.g., sometimes we have to wade through multiple logs, etc. View full review »
Alpa Patel
Service Delivery Specialist at Experian
The plugin architecture is not very flexible, which makes it difficult to add the custom monitoring not available through Dynatrace, specifically around file monitoring. View full review »
Bill Masters
User at DISH Network Corporation
As we move into using more AWS native architectures, it should support everything that we want to do. We don't want to adopt another tool. View full review »
Information Technology Manager at a pharma/biotech company with 10,001+ employees
The one thing that I do not like about Dynatrace is their Web UI dashboards are very slow. They seriously have to improve their Web UI dashboard configuration and SSL timeouts. View full review »
Alex Bielecki
User at a tech services company with 201-500 employees
I would like them to add serverless capabilities, because everyone is going there. View full review »
For an easy view of global and entity-specific configurations, a separate tile or pane aggregating these configurations should be implemented. This would make managing global or entity-specific configurations easier, as it would show previous configurations made to the environment by another DT user. View full review »
User at a pharma/biotech company with 1,001-5,000 employees
The user interface needs improvement. Sometimes it is not really clear how you can get to the right place, where you can find all of the information you need. It is sometimes really difficult to understand. If the user interface were made more intuitive then it would really benefit the product. View full review »
User at a comms service provider with 10,001+ employees
So far, OneAgent has been very useful for us. However, there is room for improvement. More integrations could prove very beneficial to us. One example is more AWS Redis integration, which would help us monitor our digital estate more efficiently than we do today. Licensing and user management could also be improved. View full review »
Kalyan Janaki
User at DISH Network Corporation
They should include more mission learning into the product and provide additional performance metrics for application learning. View full review »
User with 501-1,000 employees
I would like to see an App store for plugins and extensions. This would provide a single point for all Dynatrace users to download and install product extensions from. View full review »
User at a pharma/biotech company with 1,001-5,000 employees
The configuration options should be better accessible. Sometimes it is hard to find the right setting for what you want to change. In K8s deployments, the configuration of the Active Gateway sometimes changes, and when it's automatically updated the monitoring breaks and you don't know why. View full review »
We would like the AI to produce more scientific data with less configuration. That will help us, as the customers will focus on integrating all of the IT, without hassle. We need more options for sharing and exporting reports to other systems and platforms. View full review »
Senior Consultant at Cegedim Relationship Management
The service should be improved such that it is more useful to its clients. For instance, detect repeated performance-issue-related root causes, optional log streaming for hosts, processes, or a group of processes. It needs a dashboard for cluster events in general, and for Kubernetes specifically. View full review »
User with 501-1,000 employees
As the product is evolving quickly and product features are added on a monthly basis, a more transparent roadmap would be more than welcome. Also, some parts of the business operations, such as pricing, should be improved since the terms are changing and it is not easy to do estimates. View full review »
I think Dynatrace needs improvements with respect to reporting; not just performance, but the business-level reports. The navigation can be improved because when you press the back key, sometimes you lose the time frame. Also, when you are in a problem description and want to leave, it is hard to do. View full review »
Technical Specialist at HCL Technologies
The chat support definitely needs to be uplifted. Most of the time, chat support is not good enough for answering queries. Local support should also be increased. There also needs to be more frequent training for partners, so teams can be enabled on product features and enhancements. View full review »
Leo Yu
Senior Consultant at SAP Canada
I would like Dynatrace to be more flexible and user-friendly. They could do more in-depth analysis of the application monitoring. Also, they also could do some type of anomaly detection with positioning and have better integration with AWS. View full review »
Improvements are needed in the navigation and time-frame selection when browsing problems, sometimes, the time-frame set change and I need to re-set it again, plus I find the navigation bar on the top left quite cumbersome, when i'm analyzing problem and I want to go back to the previous view, for me the nav bar should be the solution but often, when selecting the last element in the bar, I do not go back to my previous page but to the "main element page" (Aka, When doing deep analysis the analysis components are not shown on the nav bar and the only way is to press the browser "go back" button). View full review »
The web interface, in some cases, is a little ambiguous to use. From passing through different screens to go and drill down, to not propagating the filter timeframes from different screens. Apart from that, all of Dynatrace’s features are a real plus to have implemented. View full review »
We would like to see more third-party tools for training. View full review »
Ramesh KumarR
Analyst - IT Applications at a pharma/biotech company with 10,001+ employees
RFAs submitted via the forum need to be answered or resolved quickly. This truly helps improve the product to the greatest degree. View full review »
User with 10,001+ employees
If we can gain more insight into older applications, using not-so-recent technologies, then it would be a plus. Also, having more flexibility to have different user profiles could be beneficial. No real frustration though. View full review »
User at a tech services company with 51-200 employees
In the next release, I would like to see some new reports and more tiles on the dashboard. I would also like to see the Synthetic Mobile application improved. View full review »
It would be an improvement to know where we lost our conversion funnel. It’s very important to share the same information with other departments of the company and converse using the same dashboards. We would like to see an AI tool that detects issues with our site in real time. View full review »
User with 10,001+ employees
This solution could be improved with better compatibility with legacy applications. In our case, we were not able to deeply monitor proprietary solutions such as Windows CE or some BI/ERP applications, which either got crashed or slowed down noticeably. These kind of issues are bound to happen considering the intrusive nature of the instrumentation process (which is necessary to get good performance insights). However, some of these technologies would often warrant quite an extensive amount of work to be made compatible, if even feasible. View full review »
Solutions Consultant at Fujitsu Finland
Reporting and dashboards could be better, compared with competitors. However, Dynatrace has excellent API for data mining but requires extra reporting tool. View full review »
CTO at a financial services firm with 11-50 employees
.NET core support to the level of Java (at the moment, it is limited). Custom reporting capabilities should be extended, because it now has basic charting capabilities. Alternatively, Dynatrace can create a bunch of plugins to popular BI platforms (e.g., Microsoft Power BI). All to allow custom reporting as well as SLA-oriented reporting. View full review »
Sandeep Kanchalwar
Professional System Analyst at Computer Sciences Corporation
The problem evaluation feature is an awesome idea, but bit difficult to pick up initially. Please make it a little more intuitive. View full review »
Nestor A. Zapata
Lead Web Systems Administrator at Citrix
It needs certain UI changes to make going back to certain Windows easier. Certain windows open up in a different category with different set values and throw you off if you are not used to it. View full review »
Pascal Deloye
Project Manager/IT Infrastructure Architect at a tech services company with 501-1,000 employees
Dynatrace SaaS still lacks configuration API or command line which would allow moving configuration from one tenant to the other. View full review »
Marijn Sponselee
IT Application Architect
Bring the interface to the same level as OneAgent. v.7.1 is a good improvement, but it has not been integrated into our environment yet. View full review »
Ken Knierim
User at a healthcare company with 1,001-5,000 employees
Dynatrace is a rapid release product, so new features or support for newer tech are being added all the time. Our primary wish list for RFEs or feature requests are additional integration options with ticketing systems. Although, we are able to work around it, 'ticketing' is not a core function of the product. View full review »
Claus Ortvald
IT Infrastructure Architect at a tech vendor
It needs education and training to ensure you get the full value of your purchase. Maybe add in a certification for Dynatrace. View full review »
Maureen Perry
Senior Service Manager - Digital at a comms service provider with 10,001+ employees
* I would like to see the ability to pull more user-friendly reports. * A nice to have would be the ability to send automated reports to customers who are not a user of Dynatrace. View full review »
User at a financial services firm with 10,001+ employees
* Wider coverage of platforms supported. * Better mapping to true business service rather than purely technical monitoring. View full review »
Pablo Iglesias Marcos
Solutions Architect at a tech services company with 1,001-5,000 employees
* Container log monitoring * Multi-customer accounts on one server * API photo third-party tools integration View full review »
The AI is not that intelligent and there are different places where it could be even more automated. For example, when you are looking at the code tree and you must manually click to expand the tree until you find the process. View full review »
We would like to see more dashboarding capabilities and the ability to export custom reports. Additionally, we would love to see more advanced log analytic capabilities, though the current ones are already ahead of competition. View full review »
Nikolay Semenyuk
Head of Monitoring Unit at a tech services company with 201-500 employees
* Improve Dynatrace for the following industries: telco, eCommerce, and banking. * Needs better visualisation for the service health model, which contains different modules, services, devices, etc. View full review »
User at a hospitality company with 10,001+ employees
I would like to have the ability to share live data with selected third parties so that they can see how their product is performing for our company. View full review »
Guillaume GELB
Expert Middleware at a tech services company with 51-200 employees
Better root cause detection and improve root cause categories. In some cases, the root cause points out only a clue of what has happened. View full review »
Gavin Williams
Online Fraud Manager with 10,001+ employees
* Needs a greater meta data capture. * Usability on the front-end for non-technical people. Although, it does prove great support and problem solving collaboration. View full review »
창호 이
Team Leader at a tech services company with 501-1,000 employees
We hope the next version will have more powerful database monitoring capabilities. View full review »
Eugene Goncharenko
Head of Department
* Product reporting still needs improvement. * Session export for offline analysis, like it was in AppMon, would be also nice. View full review »
This solution needs better support for security and monolithic batch processes. View full review »
* Provide much better alignment between AppMon and Dynatrace. * Add support for Ruby. * Make sure older frameworks, like PHP 5.3, are supported. View full review »
Anson Dsilva
Senior Technology Specialist at a logistics company with 10,001+ employees
Cloud monitoring and reporting need improvement, as well as how to manipulate data and export it to share with business executives. View full review »
Artem Logvynenko
Head Of IT Operations at a financial services firm with 5,001-10,000 employees
* It looks like it has already been improved with OneAgent, but it needs migration. * It needs improvement with proprietary protocols for the DC RUM part. View full review »
Founder at a government
Regarding features, it would be good if there would be some features regarding app security. View full review »
Manager at a comms service provider with 1,001-5,000 employees
It could improve its GUI interface. The GUI design is too crowded and the icons are small. Sometimes I end up clicking on the wrong button. View full review »
Claudiu Mihaes
Software Test Team Leader at a tech vendor with 201-500 employees
* Monitoring asynchronous code requires manual instrumentation (most of the time). * Some autodiscovery capabilities would be nice in the tool. View full review »
Senior Consultant at Citrix Systems, Inc.
Log analytics in the classic synthetic and RUM tools would be a great addition. Although, it is understandable that this is offered as a good reason for migrating to Dynatrace. View full review »
Andrea Spoldi
Infrastructure Architect at Docebo
* SSO options are missing. * JIRA integration should be enriched and more granular. * Filters should have a “negative” option. View full review »
Teemu Moisio
Senior SW Architect at Tieto
Waiting for the session replay, because it seems to bring the end user interactions available for the developers. View full review »
Technical Application Manager
The extending of Dynatrace with plugins can be better. View full review »
Roberto Ferrer
Senior SysAdmin at a consultancy with 51-200 employees
The dashboard tool needs to be improved. We need more options, because the look and feel is too old-fashioned. View full review »
Edoardo Buffo
DSI - Direzione Sistemi Informativi at a tech services company with 10,001+ employees
* The product could be faster and lighter, especially the rich client which uses many resources. * Graphically, it is not good. View full review »
Sebastian Krystosik
Solutions Architect at a tech vendor with 1-10 employees
* We have some issues with react user sessions. * We sometimes have to run plugins on docker containers. View full review »
Oriol Bosch
Systems Team Manager at a retailer with 10,001+ employees
Searches should be faster. View full review »
Jaime Pallares
Software Factory General Manager at Cegedim
* They should provide a guide to arrive at the solution for non-super experts. * Improve upon the possible benefit, especially if the problem is solved. View full review »
This solution would be improved with the addition of annotations for automated custom metrics creation. View full review »
Денис Ладик
Head of the Software Systems Operation Department at a financial services firm with 10,001+ employees
A role-based view and a Python monitoring tool would make a simple user interface more usable. View full review »
Monique Vanwalleghem
System Engineer at a tech services company
Make it easier to define applications. E.g., provide an API for applications defined by REST services. View full review »
Steve Eloff
Solutions Engineer at a financial services firm with 1,001-5,000 employees
* Include network monitoring in more detail for deep dive analytics of network components. * Needs more compatibility of platforms out-of-the-box. View full review »
Miroslav Mrakovic
Service Delivery Manager, Application Performance Monitoring at a tech services company with 201-500 employees
* Custom reporting is still missing. * PurePath exports was a great feature in AppMon, but it is sometimes missing in Dynatrace. View full review »
User at a financial services firm with 10,001+ employees
The user interface needs to be improved. View full review »
I would like to see more default dashboards included, and maybe more possibilities in terms of customization. View full review »
Philippe REY
Performance specialist at a tech services company with 501-1,000 employees
C language integration requires manual implementation through the SDK, which is rather difficult and time consuming. View full review »
The configuration of this solution is quite complex. View full review »
User with 10,001+ employees
The reporting is still too young and needs to be improved. View full review »
User at a tech services company with 10,001+ employees
Two things that can be improved are the licensing and the Business dashboard. View full review »
Fabio Cavaliere
User with 51-200 employees
It would be nice to have a simplified monitoring feature for non-Java applications. View full review »
User with 5,001-10,000 employees
This solution needs improvement in terms of automation. View full review »
Mert Aslaner
Software Developer at a financial services firm with 10,001+ employees
Under heavyweight, Dynatrace becomes slower when listing PurePaths. View full review »
The thread traceability is something that needs improvement. View full review »
Marko Nuutinen
Senior Configuration Manager at Tieto
* Provide even more details about problems. * Needs a clearer view for Smartscape. View full review »
Find out what your peers are saying about Dynatrace, AppDynamics, New Relic and others in Application Performance Management (APM). Updated: February 2020.
398,567 professionals have used our research since 2012.