Dynatrace Valuable Features

Barry Pieper
Manager, Performance Engineering at Medica Health Plans
In addition to just the monitoring of the HealthRules ecosystem — which is typical BusinessWorks, Oracle Databases, and JVMs for transactions — we do a lot of web monitoring. With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place. We actively synthetically monitor our websites from two or three geographic locations. Our business is in nine States, so we're not international by any means. We sell health insurance to members in Oklahoma, Kansas, North and South Dakota, Wisconsin, Minnesota. We monitor those synthetically. It also instruments .NET, and BusinessWorks out-of-the-box. It has an integration with ServiceNow, which is great. Dynatrace creates tickets for things and its AI finds root cause. We have integrated that with our ServiceNow to generate events and incidents, so that all of our event management will be done in the ServiceNow Developer. We're working on that now. In terms of the self-healing aspect, we don't use Dynatrace to do that, although we could. We've gone down the path of trying to use ServiceNow's Orchestration. But we may come back to Dynatrace for that, depending on how that works. In addition to ServiceNow, there is a CMDB integration, so when a Dynatrace problem is discovered, the Dynatrace ID correlates to a CMDB and that's how we open an incident or event. We don't need to do the correlation. If an event turns into an incident, then the correlation is done automatically with the Dynatrace ServiceNow application, which is in the ServiceNow store. It syncs up the CMDB's entries, the CIs, with the Dynatrace IDs so that all of the different pieces of the response-time puzzle that Dynatrace has, can be assigned to a CI in our CMDB. We are actively working on improving our discovery in CMDB, as it's not the most robust. Dynatrace is a huge help there because the OneAgent discovers all these things for us. So it helps with ServiceNow discovery as well. The Dynatrace panel generally lets you know how many users it affects, and how many transactions or events in that application it affects. We don't use that a lot. That's beyond our capability right now, but I don't see any reason why it wouldn't be quite useful to assign severity from that. View full review »
reviewer1360584
User at a financial services firm with 10,001+ employees
The most valuable aspect is the fact that Dynatrace is a correlation tool for all those different layers. It's the correlation from the front-end through to the database. You can see your individual tracks. One of the aspects that follows from that is the root cause analysis. Because we have these correlations, we can say, "Hey it's going slow on the server side because a database is having connection issues," for example. So the root cause is important, but it's actually based on the correlation between the different layers in your system. Dynatrace is a single platform. It has all these different tools but they are actually all baked into the OneAgent technology. Within that OneAgent — which is growing quite large, but that's something else — you have the different tool sets. You have threat analysis, memory dumps, Java analysis, the database statements, and so on. It's all included in this OneAgent. So the management is actually quite easy. You have this one tool, and you have server-side and agent-side which are ways of semi-automatically updating it. We don't have to do that much management on it. Even for the quite large environment that we have, the management, itself, is quite limited. It doesn't take a lot of time. It's quite easy. The solution's ability to assess the severity of anomalies based on the actual impact to users and business KPIs is great. It's exactly what we need. The severity impact is based on the users, the availability, and the impact it has on your business. We also use the real-user monitoring and we are using the synthetic monitoring in a limited way, for the moment. We are not using session replay. I would like that, but it's still being considered by councils within the company as to whether we are able to use it. We are using synthetic monitoring to measure the availability of one of our services. It's a very important service and, if it is down, we want business to be notified about this immediately. So we have set up a synthetic monitor, which is measuring the availability of that single service each minute. Whenever there is a problem, an incident will be immediately created and forwarded to the correct person. This synthetic monitoring is just an availability check in HTTP. It's actually a browser which is calling up a page and we are doing some page checks on this page to be sure that it is available. Next to the availability, which the synthetic monitoring gives us, we also measure the performance of this single page, because it's very important for us that this page is fast enough. If the performance of this single page degrades, an incident is also created for the same person, and he can respond to it immediately. Real-user monitoring is a big part of what we are doing because we are focusing on the actual user experience. I just came from a meeting, 15 minutes ago, where we discussed this issue: a slowdown reported by the users. We didn't see anything on the server side but users are still complaining. We need to see what the users are actually doing. You can do that in debug tools, like Chrome Debugger, to see what your network traffic is and what your page is doing. But you cannot do that in production with your end-users. You cannot request that your end-users open their debug tools and tell you what's going on. That's what Dynatrace offers: insight like the debug tools for your end-user. That's also exactly what we need. Most of the problems that we can respond to immediately are server problems, but most of the problems that occur, are front-end problems, currently. More and more, performance issues are located on the machine of the end-user, and so you need to have insight into that. A company of our size is obliged to have insight into how its actual users are doing. Otherwise, we're just blind to our user experience. Dynatrace also provides a really nice representation of your infrastructure. You have all your servers, you have all your services, and you know how they communicate with each other. View full review »
Mark Kaplan
Senior Director IT at BARBRI Inc.
The most valuable features really depend on what I'm doing. The most unique feature that Dynatrace offers, in my opinion, is Davis. It's an AI engine and it's heavily integrated into the core product. The Session Replay not only allows us to watch the user in 4K video, but to see the individual steps happening behind the scenes, from a developer perspective. It gives us every single step that a user takes in a session, along with the ability to watch it as a video playback. We can see each call to every server as the user goes through the site. If something is broken or not running optimally, it's going to come up in the Session Replay. We also use the solution for dynamic microservices within a Kubernetes environment. We are in the process of converting from Docker Swarm to Kubernetes, but that is in its infancy for us and will grow as our Kubernetes deployments grow. Dynatrace's functionality in this is really good. We use JIRA as well as Jenkins. We have a big DevOps push right now and Dynatrace is an integral part of that push. We're using Azure DevOps, and tying in Dynatrace, Jenkins, and JIRA and trying to automate that whole process. So Dynatrace plays a role in that as well. In terms of the self-healing, we use the recommendations that it provides. I'd say the Davis engine runs at about 90 percent accuracy in its recommendations. We have yet to allow automated remediation, which is our ultimate goal. It's going to be a bit before we get comfortable with anything doing that type of automated work in production. But I feel that we're as close as we've ever been and we're getting closer. User management is extremely — and I hate to use the word "easy" — but it really is. And it's a lot easier today than it was when we first started with Dynatrace. We create a lot of customized dashboards both for the executive teams and management teams. These dashboards are central to their areas of oversight. It used to take quite a bit of time to create dashboards. Now it even has an automated tool that takes care of that. You just tell it what you want it to present and everything falls together. It has templated dashboards that you can customize. The single agent does all of it. Once you deploy the one agent to your environment, it's going to propagate itself throughout the environment, unless you specifically tell it not to. It is the easiest thing that we've ever owned, because we don't have to do anything to it. It self-maintains. Every once in a while we'll have to reinstall the agent on something or a new version will come out and we'll want to deploy it, but for the most part, it's set-it-and-forget-it. View full review »
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
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reviewer1352679
IT Technical Architect at a insurance company with 5,001-10,000 employees
* Automated discovery * Automated deployments * The AI These are probably the most key, because it gets into the traceability from tracing transactions of the end user all the way through the back-end systems. We are still working through the mainframe integration, but the scenarios where we can integrate through the mainframe are very useful. We can see issues that occur, sometimes before the clients do. Before we have client (or end user) calls for issues, we are able to start troubleshooting and even resolve those issues. We can quickly identify the root cause and impact of the issues as they occur, and this is very helpful for providing the best client experience. We have found the self-management of the management cluster and Dynatrace processes to be highly reliable. There have been minimal issues with managing the infrastructure. We've targeted deployment of the real-user monitoring to the most critical applications in the company to understand if there's something that's happening in the environment and the user impact. This is to be able to understand the blast radius of issues, helping us understand if an issue is impacting one app or multiple applications. We can then quickly diagnose where the common event is (the root cause), resolve it, and then leverage the product to validate healthy user traffic after completion by seeing transactions be processed again. From a synthetic standpoint, we use the synthetics in two ways: * We do lower-level infrastructure pings (HP pings) primarily in order to validate individual, technology services on the back-end, i.e., the API endpoints. * We use the front-end synthetics to validate user experience 24/7. When you have low usage periods, you are still able to validate the availability and performance of services to the organization. Oftentimes, changes may be implemented to reduce risk during lower usage times and the synthetics can be valuable to validate during that time. It has been very easy to deploy and obtain basic information. It's very good from a problem troubleshooting perspective. View full review »
Kevin McNall
Director, Digital Projects and Practices at Rack Room Shoes
The alerting systems are definitely the most valuable feature. The AI engine, "Davis," has proved to be a game-changer for us, as it helps to alert us when there are anomalies found in our applications or in their performance. We find that very helpful. There's still a human element to the self-healing capabilities. I wish I could say, "Oh, it's magic. You just plug it in and it fixes all your problems." I wouldn't say that, but what I would say is that the Davis engine gives us that immediate insight and allows us to cater to our solution so that the next time that problem arises it can mitigate it without a lot of human involvement. Dynatrace's ability to assess the severity of anomalies, based on the actual impact to users and business KPIs, is really good, out-of-the-box. But it does an even better job when, again, we as humans give more instruction and provide more custom metrics that we're trying to monitor that are key to our business. And then, letting the Davis engine find those anomalies and push them to the top, especially as they relate to business impact, is very valuable to us. We find the solution's ability to provide the root cause of our major issues, down to the line of code that might be problematic, to be valuable. And we get a lot of value out of the Session Replay feature that allows us to capture up to 100 percent of our customers' real user experiences. That's helped us a lot in being able to find obscure bugs or make fixes to our applications. We also use real-user monitoring and Synthetic Monitoring functionalities. We use real-user monitoring for load times, speed index, and overall application index. And we use Synthetic Monitors to make sure that even certain outside, third-party services are available to us at all times. In certain cases, we have been reliant on a third-party service, and our Dynatrace tool has let us know that that service isn't available. We were able to remove that service from our website and reach out to the service provider to find out why it wasn't available. We also find it to be very easy to use, even for some of our business users. Most of the folks who use the Dynatrace tool do tend to be in the technical field, but use is spread across both the business side, what we call our omni-channel group, as well as our IT group. They all use it for different purposes. I'm beginning to use it on the business side to show the impact that performance has on revenue risk. I can then go back and show that when we have bad performance it affects revenue. And I can put a dollar amount on that. So the user interface is very easy to use, even for the business user. View full review »
Donald Hall
Manager, Ecommerce Support at a retailer with 1,001-5,000 employees
There are about 24 dashboards built, not only for my eCommerce support team, but I've also built dashboards for our development, business, analytics, and senior management teams that allow them to log into the product. Without having to know much about Dynatrace, they can just click widgets on the dashboard that I've customized for them to get to the information that they need. This saves me a lot of time because I don't have to go in and investigate every single issue that crops up. I can go in and just ensure that there's a dashboard available for diagnosing that type of issue and point the user who is interested in it to that dashboard. After the dashboards, the Davis AI engine is fantastic. We're able to set thresholds within the Dynatrace application for what acceptable load times are for our web pages or API callback times. Davis actually monitors what those thresholds are and notifies me, not only when the thresholds are violated, but when they are either over or under the threshold. Then, it makes suggestions for tuning those thresholds based on what it sees in real user actions. Therefore, I'm never dealing with outdated data. Every day Dynatrace is updating what the user experience looks like and letting me have that compared to my benchmarks, which is super useful. It's super easy to manage, especially the SaaS solution. We deploy the JavaScript through Tealium, which is one of the tools that we use to deploy tags to our website. Whenever we get a new version, or if we/Dynatrace create it off the Dynatrace JS, then we just deploy it through Tealium and that goes out to every page on our website automatically. Our users' browsers then start getting that new payload dropped into their browsers the next time they visit the website. We use both Session Replay and synthetic monitors: * A Session Replay is primarily for our customer support operation. We sometimes have customers call in to complain of issues with the website, and it's really useful to be able to look a customer session up and replay it in its entirely so you can see exactly what happened during that user journey. You can even find the point that the user is calling in to raise an issue, so you can dig down and resolve it. We record every single user session on the site. We don't have a limit on the number of sessions we capture because it's just so useful for our customer service folks to be able to do this. It's worth the trade off for us. * Synthetic monitoring is set up on a couple of different levels. My primary synthetic runs every five minutes, every day, 365 days of the year. It is a simple, single page pane that tells me whether the website is up or down. If it is down, then an email distribution gets emailed and a pager text goes out to whoever is on call at that time to let them know that the site is down. We also use synthetics for the user journey testing. When new features go in from development, as part of our QA process, we'll often set up Dynatrace synthetic that simulates what that user journey should look like. We will then allow the synthetic to run every given set of minutes (whether it's 10 minutes, 15 minutes, or half an hour), to collect data on what that user journey looks like. This allows us to go in and run our reports against that synthetic module rather than against real user search. View full review »
ReinhardWeber
Senior Product Manager at SAP CX
It has auto detection of almost everything. The full stack capabilities to get one agent deployed allows you not to worry about anything else because the agent detects everything. This is in combination with the AI so you don't need to worry about any baselines or setting up any thresholds. This is all done automatically, which brings us the biggest benefit. Configuration as code integrating through APIs is really important when automating at scale. If you think about the tens of thousands of hosts that you deploy to, then APIs are key when automating deployments, the management of those instances, and configuration as well as integrating with other systems without sophisticated or far reaching APIs. Dynatrace easily integrates with our infrastructure or applications, then reliably triggers self-healing actions or remediation actions. This is something that we really love to use because it definitely removes a lot of human interaction. You just let the machine to do the job and can trust it, and that's the most important. I have seen systems where the users were very reluctant to trust the system to take actions where typically a human would do the job manually. Dynatrace considers all the information that it gathers, then triggers self-healing actions which are quite reliable. It doesn't need a lot of human adjustment to make it work. We use real-user monitoring a lot to get insight into end users and our customers, e.g., customer behavior. View full review »
Justin Lowery
Front-end Architect at Rack Room Shoes
The User Sessions Query language has definitely been the most helpful with its key user actions and user session properties. Using those together, that has completely transformed how we're able to identify customers and their problems on our site. It has made a very big impact over the year. Using synthetic monitors, we monitor our websites. We have two main domains. There are several plain HTTP monitors, then there are actual browser based monitors that emulate browser behavior. We use both of those types. We have several mobile browsers emulated under synthetic monitors that we use. Those ping our website every 15 minutes. On some of these synthetic monitors, we use multiple data centers to get an idea of geographic availability. We also monitor some of our third-party providers using our synthetic monitors. We monitor our customer support live chat server, which is hosted by a third-party, where we are given alerts if that system were to go down. We are also monitoring an email capture API that's a part of our website. With user session queries, the main thing that we use that for (and the most valuable), is when we get a problem. If we get some type of a report, obscure problem, or Dynatrace reports a problem, we go straight to using the User Sessions Query Language to find sessions with Session Replay, then we replay those sessions to figure out exactly what the customer did and what conditions may have caused the problem to gauge the impact of the problem itself. We also save user sessions queries into dashboards, then create different dashboards based on different projects to try and gather data. E.g., last year, we redid a part of our website and used Dynatrace sessions queries and Session Replays to verify that our customers were not having any problems or being confused by their experience. We wanted to verify that, which is one way that we've used the User Sessions Query Language along with the dashboards. We've also created some other dashboards that return custom metrics for us, which goes along, in some cases, with user session properties and user action properties. In that way, we're able to get a very granular look at certain statistics where it would be more difficult to get those numbers from our traditional analytics suite. View full review »
ITspe9886
IT Specialist at a government with 10,001+ employees
Using Dynatrace, we collected application metrics within three hours, in most cases. The majority of our triage were within three hours, then we were able to discover the root cause of issues. With Dynatrace today, you have a single agent. You stick it on a server, and it doesn't matter if it's Linux, Windows, etc. It is a single agent and executable. You run it, and it injects itself into your collecting data. This is compared with AppDynamics, which on some of servers, we have had to install as many as four different agents and configure them all individually, trying to collect the same type of information. The dashboarding for Dynatrace is ten times easier to set up and has more options of what you can put on it, especially if you are in a single payment class environment. View full review »
reviewer1367220
Senior Product Manager at a computer software company with 1,001-5,000 employees
The end-to-end trace is valuable for us to be able to assign responsibility to the right resolver group very quickly. The user experience allows us to be able to gauge customer experience and understand the performance impact of our platform. It has a very nice interface with an easy way to visualize the data that we need, making it quickly accessible. It is very easy to use. As a platform consolidating tool, it covers 90 percent of the needs for most applications. In that respect, it presents a very high value for us. We have used synthetic monitoring functionalities to poll. Mostly, it's around service availability and key functionality of a website from different geographic locations. The real-user monitoring is mostly used to gauge the difference in performance for multitenant applications, This is so we can discern if there are any local network or client-facing issues when we do a comparison between each customer. It is quite important for us to be able to identify a client-side issue, as opposed to a feature managed problem, because we're essentially providing managed services of business applications. View full review »
A.Sousa
CTO at Marketware
The most valuable feature is Dynatrace's commitment to bringing in new features. It is very difficult to keep pace with the new developments that are always occurring. The OneAgent technology is one of the most important features. You install it, no configuration, and it just does all the stuff for you. It automatically detects whatever is happening, and even gets to automate JavaScript injection across different web server technologies. You can have tag management, but you can even forget that, because that is fully automated, too! Given the full-stack approach, you are able to view from the end user perspective, almost down to the bare metal. It gives you all the way from the user perspective, network experience, web and application server view, application detail, process detail, operating system detail, and you even get to manage virtualization and datacenter support. Dynatrace is capable of following all user actions across all monitored infrastructure, even to systems not monitored, but interconnected. This technology is known by the name PurePath, and being able to do this sometimes feels like magic. I have been told, time and time again, by very knowledgeable IT personnel, that this is not possible. Sometimes, you have to see it, to believe it. One of the most promising features is the AI capability. I have seen some of its capability in production environments, and it is pretty impressive! It is not a marketing buzzword being abused, but it actually works. Being able to offload problem handling and root-cause analysis, and get to the point analysis of complex systems is something that I have not seen with my eyes, and in this depth, in any other IT solution to date. Dynatrace's online presence in APM "education" is second to none. Viewing the YouTube online videos, hearing the PurePerformance Podcast, getting to learn in Dynatrace University, and following the documentation is like being in performance heaven! You just can't grasp it all! View full review »
Gary Frank
CIO FNB Business Lending at FNB Business Lending
* AI * Auto-discovery * Automatic baseline * Synthetic monitoring * Log Management * Drill-downs * Root cause analysis * Apdex * PurePaths make system management simpler, better, and faster. View full review »
reviewer1342590
Sales Engineer at a computer software company with 1,001-5,000 employees
Dynatrace is heavily automated which is a big advantage. You don't have to configure a lot, it installs and it runs straight away. There's direct return on investment and you can focus on more interesting stuff than always have to configure and change the configurations. Issues or problems in detection is also fully automated, which is great. View full review »
Gregor Liddell
Dynatrace Technical Consultant at a tech services company with 51-200 employees
The most valuable feature is the AI. In the older version, it would highlight errors but you still had to figure out the root cause. With the latest version, the AI engine highlights the root causes automatically. View full review »
Stefano Ghelfi
Senior Analyst Programmer at a computer software company with 10,001+ employees
This solution is very powerful for the end user. It's a valuable solution but because of the cost, we try to explain this to our customers that they are not only buying a monitoring tool. Dynatrace offers a really important approach because the tool is able to monitor a lot of different features. View full review »
reviewer1372599
Sr. Technical Consultant at a computer software company with 1,001-5,000 employees
The single agent is the most valuable aspect of the solution. It's great due to the fact that you're not capturing the data. The solution has great machine learning and artificial intelligence. Once you are trained on the solution, it's easy to navigate. It's got very good documentation and training offerings. The solution can scale. The product is stable. View full review »
Chin Yan Keat
Product Manager at a financial services firm with 201-500 employees
The most valuable feature is the auto-baseline because I don't have to set it with Dynatrace. With New Relic, we had some problems with the configuration. View full review »
reviewer1098759
User
The most valuable features for me are end-user analysis and problem detection. I am responsible for adoption, availability, and performance. In the case of adoption, the number of new users coming to the system is a good metric for management. For problem management, problem detection is a good feature to save time. View full review »
Jubba TheHut
Application Performance Analyst at K2 - Labs Development
Automatic root cause analysis and automatic performance baseline features remove the manual effort and time to do so. View full review »
Bacha Khoperia
Senior System Administrator at Public Service Development Agency
It is really comfortable and easy to use for application monitoring. We are able to see and go deep into the problem. We didn't have any issues with this product. View full review »
Samir Aciardi
Cloud Engineer at Clearsale
Its monitoring and key purpose capabilities are the most valuable. It provides the root cause of problems and helps peers join the war room. View full review »
Krishnan Swaminathan
Chief Delivery & Wellness Officer at Bahwan CyberTek
They have a feature that allows you to monitor the user, and we are able to create a VIP customer. Normally when you are doing application monitoring, you are only trying to look for the high priority applications. The reality is if you are a CIO or have a CEO or another C executive who is trying to use an application, even though it's not a high priority from the perspective of the overall organization, being a VIP user, whatever we are trying to do with the non-critical application also becomes a critical activity. View full review »
reviewer1099827
User
The most valuable features are the Smartscape, Resolution Path, synthetic and availability reports. These give a deep understanding of the environment being monitored, as well as addressing problems in terms of playback, code analysis, database calls analysis, and the system as a whole. View full review »
reviewer1100136
User at a pharma/biotech company with 1,001-5,000 employees
The most valuable feature is the ability to perform synthetic checks for monitoring sites using click paths. Also, real user monitoring and basic host monitoring are really useful features. Problem analysis is also great. View full review »
reviewer1099854
User at a comms service provider with 10,001+ employees
So far, Problems grouped in one place is a personal favorite. This allows me to stay on top of reoccurring issues and drive teams to minimize those. This constantly improves our services. The Problem history also helps keep track of previous issues, should we be required to look them up. View full review »
reviewer1098582
TitleICT management division director with 501-1,000 employees
The features that we find most valuable are automatic root cause detection, topology discovery, and session replay. Basically, all the features provided are valuable. View full review »
reviewer1100124
User at a pharma/biotech company with 1,001-5,000 employees
The OneAgent with Network Flow detection is really amazing. It is simple to install, where you run just one command and you are finished. It automatically detects which applications are running, and injects the tracing automatically without any adjustment in our deployment. View full review »
reviewer1100115
User
The features that we found most valuable are the monitoring, alerting, and Davis the AI. With this combination of features, the Operations department and developers can sit back and relax. They can concentrate on how to improve the service for the customer and work towards a better overall experience. View full review »
reviewer1098588
User at a consultancy with 1,001-5,000 employees
The most valuable features of Dynatrace are the ease of installation and management, as well as its extensibility. Dynatrace provides a wide range of platform supports that can be installed. View full review »
reviewer1098594
User with 501-1,000 employees
The most valuable features are the speed of deployment without any changes to the monitored environment, and the very well defined and implemented user interface. Working with the user interface is a pleasure for any customer since it is fast, responsive, and very well designed. From the other features, the ability to drill down to the code level is often very valuable when doing an analysis of issues. Also, the integrated AI (assisted machine learning) helps to analyze anomalies without the requirement to define and describe your environment. View full review »
reviewer1100067
User
I think one of the most valuable features is the Dynatrace API, for both metrics and configuration. With that API, we were able to launch automatic tasks or jobs in response to a specific condition. We also have the option to open a JIRA ticket to keep track of a particular issue. View full review »
reviewer1095105
User at a tech services company with 10,001+ employees
The most valuable features for us include problem detection, root cause identification, Smartscape, and integration with cloud infrastructure like AWS, Azure, GCP, etc. This solution supports integration with Gen 3 solutions. The following features are also valuable: * PurePath and stack trace details * UEM (User Experience Management) * Service flow mapping * Ease of deployment * Kubernetes monitoring View full review »
reviewer1098966
User
The most valuable feature is the beautiful UI. The correlation between events and impacts is helpful, as is the automatic detection of the infrastructure. View full review »
reviewer1099095
User
There are lots of features that Dynatrace provides that really help the business grow. From user experience, where you can view exactly what your users are experiencing, to AI problem detection, and root cause analysis where the IT department is really keen to use Dynatrace. View full review »
reviewer1099044
User
One of the features that sets this product apart from its competitors is that it generates a solution. We really like the number of reports it generates and the information that is provided to assist with analysis. This solution also has the capability of analyzing our messaging software. View full review »
Ramesh KumarR
Analyst - IT Applications at Merck Group
* PurePath and PureStack Technologies * UEM * Drill down to root cause analysis * Deep insight into code, measures, and methods View full review »
reviewer1099944
User with 10,001+ employees
Dynatrace Managed has given us an in-depth, comprehensive view of every single layer of the entire application stack in a single, easy-to-use point of access. We have had several wins and increased our credibility among all actors involved with the application. View full review »
reviewer1099929
Program Manager at a tech services company with 51-200 employees
The ability to monitor a hybrid environment is very valuable. The AI is able to discover useful information in term of connections. We like the easy method of creating a dashboard, and the ability to see the real user experience with the new functionality of the replay. View full review »
reviewer1099086
User
The most valuable function is the ability to replay a customer session. It is very useful to know all of the customer details (device category, Operating System used, browser version, location of the customer, and connectivity). We also need to know which areas of our site have the worst performance. View full review »
reviewer1099941
User with 10,001+ employees
The most valuable features are code-level visibility, real user monitoring, and response time statistics. View full review »
reviewer1098954
User
The most valuable feature is the workflow, which helps you to easily have an overview of the infrastructure that you are analyzing, without having worked with it previously. View full review »
reviewer1098909
User at a hospitality company with 10,001+ employees
The most valuable feature is the AI, which makes root cause identification much faster, and the support much easier. View full review »
reviewer1100211
User
The most valuable feature is Session Record because the developers can reproduce an incomplete issue after it is reported. View full review »
reviewer1099020
User
We find almost all of the features valuable, including Integration, Smartscape, and Problems. View full review »
reviewer1099926
User
The most valuable feature is the RUM. Finally, we have 100% visibility on website performance, including third-party sources. View full review »
reviewer1099794
Master IT System Administrator at a financial services firm with 10,001+ employees
The most valuable feature is the PurePath analysis. We can see each session, end-to-end, and discover issues. View full review »
reviewer1098681
User
The most valuable features are the UEM (User Experience Monitoring) and the DEM (Digital Experience Management). It is also easy to install. View full review »
reviewer1099893
User
The most valuable feature is the indication of root cause at the moment there is a failure in our system. View full review »
reviewer1099875
Program Manager IT at a tech services company with 10,001+ employees
The most valuable features are Root cause analysis and User session replay. View full review »
Fabio Cavaliere
Consultant at Reply
The user experience monitor is a real added value. View full review »
reviewer1100139
User with 5,001-10,000 employees
The most valuable feature is the 360-degree view for monitoring, infrastructure, and application worlds. View full review »
reviewer1099902
User
The dashboard is very useful, as you can monitor different parameters on the same screen. View full review »
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