JIRA Service Desk Competitors and Alternatives

The top JIRA Service Desk competitors are
  • ServiceNow
  • CA Service Desk Manager
  • IBM Maximo
  • Zendesk
  • SCSM
  • ManageEngine ServiceDesk Plus
  • Spiceworks
  • Freshdesk
Read reviews of JIRA Service Desk competitors and alternatives
Paul Heath
Real User
IBM Maximo Control Desk Manager at a tech services company with 51-200 employees
Jun 13 2018

What is most valuable?

It's reliable, and it's all integrated in the same database.

How has it helped my organization?

It's much more reliable, it's much more configurable.

What needs improvement?

It's actually a little too much for what we need. It could be good but there are too many conflicts and it's not user-friendly. It could use... more»

Which other solutions did I evaluate?

We used an old Lotus Notes solution that we implemented ourselves and then we migrated to Maximo. Now, our main client doesn't really like the... more»

What other advice do I have?

They have a preview site where you can log in as a user and try it for yourself. That is a really good way to get a feel for the solution;... more»
Spiceworks Logo
Spiceworks
Grey Howe
Consultant
Spiceworks Consultant at a tech services company with 501-1,000 employees
Aug 24 2017

What is most valuable?

Helpdesk and inventory are both equally valuable, and they form the true core of the product.

How has it helped my organization?

I don't have a specific organization at this time. I was a SpiceTrainer, and I helped other organizations deploy and... more»

What needs improvement?

Recently, they deployed a login process that links to their online community. While I understand that change, I don't... more»

What's my experience with pricing, setup cost, and licensing?

The product is free! Get it now.

Which other solutions did I evaluate?

I've used SCCM and it sucks. A lot. It took three months to configure/setup, and it didn't provide a good helpdesk... more»

What other advice do I have?

If you're a one-man IT shop, or the accidental IT pro (the CEO's cousin that hooked up an Xbox that one time and now... more»
Technolo28d1
Consultant
Technology Consultant at a tech services company with 501-1,000 employees
Jan 22 2017

What do you think of CA Service Desk Manager?

Valuable Features: The most valuable features are the service catalog and process automation; in deployment, the ICT automation and self-service. • Improvements to My Organization: Self-consumption of services by end-users Standardization Automation with increased effectiveness • Room for Improvement: I would like to see integration between the service management products and consolidated application of patches. • Use of Solution: We have used this solution for five years. • Stability Issues: I did not encounter any issues with stability. • Scalability Issues: I encountered issues with scalability. The solution is 32-bit. • Customer Service and Technical Support: I would give technical support a rating of 9 out of 10. • Initial Setup: The initial...

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