JIRA Service Desk Competitors and Alternatives

Read reviews of JIRA Service Desk competitors and alternatives
Zendesk
Real User
Customer Support/Retail Division at a Consumer Goods with 501-1,000 employees
Feb 28 2017

What is most valuable?

In Views there are lists of all unsolved tickets, recently updated tickets, pending tickets, etc. It makes it very easy for me to keep track of all the tickets.

How has it helped my organization?

I am already a very organized person but the product really does everything for you. The way it’s set up makes it very easy for agents, end-users, and administrators to use.

What needs improvement?

It would be good to be able to edit. Unfortunately, Zendesk believes that the integrity of a ticket and its comments are important. That when either party reads comments on tickets, they should be able to trust the content is unaltered form... more»
ServiceNow
Consultant
Senior Consultant at a consultancy with 1,001-5,000 employees
Nov 10 2016

What is most valuable?

PPS components such as Planning Console, Resource Workbench and the Visual Task Board are excellent add-ons to the OOTB lists and forms and provide a great way to add value to the Organization without having to opt for a point solution for... more»

How has it helped my organization?

ServiceNow reduces drastically the time to value and it is possible to completely get rid of flat files such as spreadsheets and powerpoints in less than a month for any Organizational process.

What needs improvement?

ServiceNow offers Angular components that greatly enhance User Experience. Pages such as the Resource Workbench to allocate resource, Planning Console for Waterfall planning and Demand Workbench to prioritize demands all contribute to adding... more»
Real User
National IT Support Head at a construction company with 11-50 employees
Jun 05 2017

What do you think of ManageEngine ServiceDesk Plus?

Valuable Features The most valuable feature it that it is ITIL compliant. • Improvements to My Organization IT request management has improved over the years. This product supports all process-related IT requests from users and operational management of the IT infrastructure. • Room for Improvement There could be some improvement regarding integration with other platforms like Sharepoint. • Use of Solution We have been using the solution for eight years. • Stability Issues We did not encounter any issues with stability. • Scalability Issues We did not encounter any issues with scalability. • Customer Service and Technical Support We did not need much support, except on a few occasions. I would give technical support a rating of 9/10. • Previous...

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