Stable with a straightforward setup, but overall quite expensive
What is our primary use case?
We primarily use the solution for incident and change management.
Pros and Cons
"The in-service catalog is quite useful."
"The cost of this solution is too high, which is why we're leaving."
What other advice do I have?
We're using an older version of the solution. It's my understanding that in the 17.2 version there is a completely different customer portal. I would recommend the solution, even though we are leaving it behind. I know another big company in Poland, which is an insurance company. They use this product and they've upgraded to the latest version. They have good knowledge and good experience with this product and they are using also the CMDB and the knowledge database, which is more of the product than we use. They are quite satisfied with the results they get from it. I'd rate the solution seven…