IBM FileNet Valuable Features

WolfgangPichler
Senior Consultant at pITsolutions
The most valuable features of FileNet are the * storage mechanism * search mechanism * interface through Content Navigator and * mobile interfaces. View full review »
Moshe Elbaz
IT Manager & FileNet Specialist at a tech vendor with 201-500 employees
Most of our customers are not using some of the most valuable features, like analytics, text search, or case or workflow features. They are generally not used by our customers because they're using other programs that are built-in to their networks. So if a customer has a workflow system already, he won't use the workflow system that is built-in to FileNet, although it's available. It's the same with the content analytics. If the client has Kibana and Elasticsearch for searching text, they won't use that feature that comes with the FileNet P8 because it's only for the P8 system and not for the whole network. View full review »
Seniorsyseng67
Sr. Systems Engineer at a tech services company with 51-200 employees
There are a lot of valuable features, but the biggest advantage is that this system is stable; it's always online, it always works. In addition, there are not too many changes or updates that cause issues. It's both the system and the environment around it that are stable. For large and enterprise customers, it's the best solution because, once it's configured and running, we don't need to touch it and constantly make changes to it. It's a low-maintenance platform. While the system is stable, at the same time, the end-user interface, the Content Navigator, gets updated frequently so that it can match the requirements from the end-users. That way it provides new features and makes sure that everybody is happy. To summarize, the back-end of the system always works and at the front-end you have an application that gives the best user experience. It's a great combination. View full review »
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Fred Heilbronner
Director Network Solution Architect at a tech services company with 11-50 employees
The way that FileNet sets itself apart is along a couple of different dimensions. The first is there aren't very many ECM solutions that scale properly, both up and out. We have customers who hold billions of documents. There aren't very many that can scale that far, and that can also scale out so that they can handle lots of users, lots of documents, and that understand how to handle external users. Then there are security issues. Everybody ties into Active Directory and things like that, but on top of that are the extra layers of security for encryption, so they can meet standards required by PCI and by HIPAA: encryption at rest, encryption in flight, encryption in the database, all together. There are really only three products on the market that know how to do that, and FileNet is one of them. View full review »
Jayanth Palle
Senior Consultant at Northern Trust
Because the account-opening process varies on a case-by-case basis, we may have several documents generated for a particular case. We would like to put them in one client section. API-wise, it gives us the ability to create an end-to-end transaction. View full review »
GupteshwarPrasad
AVP Technology at a financial services firm with 501-1,000 employees
FileNet is very user-friendly. I went to Middle East about a year ago and one of the sales guys there gave me a demo with the latest version of the UI. I would love to get into it. If I had to rate the usability on a scale of one to ten I would rate it as a seven or eight for sure. We have business users using and it is quite friendly for them. From a usability perspective, we haven't had any kind of negative feedback. That's quite positive. It is a very full-fledged ECM product. Starting from data security, workflow management, etc. It has everything, but we are using it just for content management. View full review »
GopalVanam
Senior Architect at Tecnics
The most valuable feature is the suite of IBM products. It's a packaged solution. We have IBM Datacap which is used for the OCR capabilities. FileNet is the repository for document management. BPM is primarily used for workflow. Then we have Red Hat Linux or AIX, which is an OS from IBM. There is also Db2 which is a database, again from IBM. We get all these products straight from IBM. We don't have to rely on different vendors or products when there is an integration issue. The FileNet Navigator, which came out four or five years ago, was really a major upgrade from IBM in terms of the UI. Users are happy with that. FileNet has the capabilities to meet compliance and regulatory requirements. It is very secure. That is also one of the key requirements of any automation that we do. View full review »
VeyselOzdemir
Managing Director at a tech services company with 11-50 employees
One of the most valuable features is FileNet's ability to capture things from the stack, from e-mail, to scanning of Excel and Word. FileNet can also convert many types of files to PDFs very easily. Also, when the Content Engine processes files, it can reduce the size by up to ten times by compressing them. It has a very low storage profile. This is very important because storage is something that adds to the cost. In this way, it can reduce costs. It is also possible to search any customer's documentation. If you want to find historical documents, you can find them very easily. With the application layer you can install it with Windows Application Server to create web logic. You can also use clusters. When requests come from users, you can extend it horizontally or vertically. You can put a lot of application servers in a vertical arrangement, so it's very flexible. It's very simple to integrate it with other solutions. The business process management layer makes it very easy. It's really user-friendly. Everything can be managed via a web application, a web console. And for non-technical users, it's mostly web-based now, so it's not so hard for them to use. Especially in the mobile industry, most workers are not technical. They are sales-based and are not familiar with a lot of technical features. But they find it very easy to use. Finally, behind FileNet is IBM, which is a big company. View full review »
DavidOrtega
SAE - Services Account Executive at RICOH
The most valuable feature is when we combine FileNet with Datacap. We have a lot of client data here. We use IBM Datacap's capabilities to capture data and then we use FileNet's capabilities for filing, to create an archive of documents. We also use the check-in and check-out capabilities a lot to enable correct document security for users. In addition, we use a lot of workflow for document processing for our clients. Finally, we use FileNet's ability to expose information via APIs and interoperate with other systems. View full review »
BolarinwaOyerinde
Managing Partner at Inception Business Concepts
We mainly use the Metadata, we don't use content, as such, for the retrieval. It has been robust because that's how we designed it. The application, in terms of durability, has been able to withstand the usage, given that it was installed in 2003 and it's still working. The version installed back then was 3.6. In about 2009, it was upgraded to 4.2. For us, the back-end has been good. The system is so robust that we've never had problems, in terms of system administration. We've never had any challenges. View full review »
Muhammad Kamran
Project Manager at Ora-Tech Systems
* Scalability * Ease of use These features are important because the customer where we have deployed it has millions of documents, millions of block files, and inside one block file there are hundreds of documents. And over the last five years, the volume of the documents has been increasing. It's handling all of them and without any errors. Also, we see business users using IBM automation and they think that the interface is very easy to use. They can find the options and links they need. It's not difficult to find what they want or to do what they need to do. In the scope of projects where we use it, we have been able to provide them with the user interface they require. After that, they are very comfortable with it. It is already a very simple interface. View full review »
Supervis3993
Supervisor Of Information Security Risk at a energy/utilities company with 1,001-5,000 employees
The most valuable features are the interconnectivity and the collaboration. No longer do I have to wonder what system I need to go to for the data I need. I know it's in FileNet. We wrote several custom applications for the users to dive in and be able to find the data they need. View full review »
SeniorSo9e37
Senior Software Engineer at a financial services firm with 5,001-10,000 employees
The document storage is the most valuable feature. And then, searching those documents by users is helpful. The usability is very good. We like the Content Navigator. It's very easy to use the search and retrieve for documents and has a lot of options for the user to download documents or send an email. View full review »
Boris Zhilin
Executive Director at Intelective
The most valuable features of FileNet are its comprehensive ability to store content, to get insights from the content, and to use that content for making decisions routed through workflow. Nowadays, with the new capabilities, the unattended task processing - so-called robotics or digital employees, digital agents - is where this industry is heading. View full review »
Principaede6
Principal It Operations Specialist at a manufacturing company with 1,001-5,000 employees
* The ability to manage the content well. * To create folders (unknown: how much is on the FileNet back-end versus CCM front-end). * The ability to tag data, as it seems to be indexed well. It is a good space to manage data, keep track of it, and organize it. View full review »
Corporat88f8
Corporate Vice Presidents at a insurance company with 10,001+ employees
* Reliability * Speed * Extensibility View full review »
Enterpri3203
Enterprise Architect at a manufacturing company with 10,001+ employees
Keeping our content store small. That helps our DBAs when they have to do the backups of our audit system, or of the content store. It's in SQL Server, and to back up SQL Server of something that size takes a lot of time and a lot of effort. But now that we've shrunk that down, it's a little bit more manageable to handle backups. I know if we do ever have to restore our content store - which we hope we never do - we're able to do it in a more timely fashion because it's smaller in size. View full review »
Patrick Obrill
System Analyst at AT&T
We can move things from paper to digital, making things searchable and easy to access. The usability is really good. Our business users are pleased with it. They seem to get what they are looking for, and it's very efficient. View full review »
CEOd7ae
CEO at a tech services company with 1-10 employees
The most valuable feature is the way in which it enables clients and customers to quickly access the content and information that they use for everyday functions. There is a high degree of usability with this solution. It is highly compatible with our clients' and customers' work environments, making it easy to deploy and implement. View full review »
Softwaref5a5
Software Architect at a non-profit with 1,001-5,000 employees
The workflow. I would say the workflow is pretty good. Also, the flexibility of being able to create custom objects with a lot of domain-specific attributes that we follow. View full review »
Aldo Puglisi
Digitalization at a transportation company with 201-500 employees
For me it's the possibility to share and to collaborate, the possibility to connect FileNet with many other IBM products as well. It helps avoid the possibility of creating "island applications." We have an ecosystem where everything can be interconnected. The people are getting used to it. View full review »
it_user543282
ECM Filenet Architect at a insurance company with 1,001-5,000 employees
It is a faster, robust solution. The platform compatibility is very good. View full review »
SolomonChris
Founder at intellicon systems
It does a 360 view of IBM and views the taxonomy on any documents. It flattens documents so you can see all the attributes of a document on one screen. The taxonomy feature helps with compliance and ISO. The document collaboration is very good. There is something called Pink Note where departments can collaborate within the document. It has a built-in viewer to see any type of document. The FileNet user interface is not cumbersome and pretty easy to use. It is easy to search for a document and get to the right place. The Case Manager doesn't have a difficult process to follow. View full review »
CTO724f
CTO at a healthcare company with 1-10 employees
It gets rid of paper. It is perfectly usable as a back-end solution without a user interface through the use of APIs. When information is available (by having your documents available), your case management is better. View full review »
Informat0634
Information Architect at a tech services company with 51-200 employees
* Extensibility * Customizability * The API * It has a very broad market share and a lot of people know about it. View full review »
Matthew Rybak
Operations Specialist at Fairfax Data Systems
The ability to coordinate with automated workflows is the most valuable feature. You have a lot of external servers, and even internal servers, where all the information needs to be housed somewhere securely. If you're pulling information through Datacap, FileNet needs to be able to store it, then also assist in the automation aspect of it. The ability to connect servers is another big feature. It can connect a lot of third-party people and hold information securely. Security is the big thing for FileNet. I would also include the automated word flow structure as a valuable feature. View full review »
Vp33e4
VP at a financial services firm with 10,001+ employees
It is very user-friendly. View full review »
Reviewer8e92
User at a healthcare company with 10,001+ employees
The taxonomy is its most valuable feature. Everything is hierarchical and has properties. I am doing practical coding. Therefore, I am very happy that they have extensive Redbooks and demos with the FileNet API. It is really usable. There is a lot of support for it. You have the online components to trawl through the storage. I have a lot of fun with it. View full review »
FilenetS7829
FileNet System Admin at Emug
* The uptime * Stability * The speed of retrieval We found that it is incredibly usable and rock solid. FileNet P8 is probably the most usable, extendable option out there in the ECM space. View full review »
Engineer49eb
Engineer at a financial services firm with 10,001+ employees
* Stability * Scalability * IBM support The most valuable for us is the ease of operations in Datacap, especially to extract data, along with the robust platform of FileNet, as a content management system. It is very user-friendly for business users. They can create their own searches. They are not dependent on administrators to create searches for them. It is self-service for them. View full review »
Sergey Gorobets
Architect of ECM solutions at a tech vendor with 51-200 employees
The most useful feature is its persistent storage. Also, the full-text search and attribute searching are valuable. It shows a preview of documents, and makes possible small, event-driven automation: creating documents, editing documents, deleting documents, and others. View full review »
Director014f
Director of user services at a manufacturing company with 1,001-5,000 employees
The integration with Connections, where it is basically transparent for the end users, and very seamless. They can go ahead and store multiple tiered folders of documents in multiple tiered folders without any technical assistance of any kind. It is very user-friendly and easy for them to use. View full review »
CEOdd42
CEO at a tech vendor with 1-10 employees
It's cognitive capabilities and scalability. View full review »
Chuck Picard
Enterprise ECM Program Manager at a tech services company with 201-500 employees
* It is a stable environment. * It is feature rich. * It' has a good user interface. View full review »
Suren Shiva
Software Architect at Deloitte
It provides better content management for security content: both storage and archival. It is pretty robust and user-friendly. We have integrated this solution with other solutions, and the integration process is seamless. View full review »
SeniorSy447e
Senior Systems Engineer at a comms service provider with 10,001+ employees
The standard spaced interfaces and features that any content management platform would provide, plus the API's extensibility. We are also moving into using the newer user experience provided with the product. View full review »
Reda Torkey
Chief Commercial Officer with 51-200 employees
The important features to me are that it is stable, scalable, and the integration between this platform and other platforms is very good. Also, FileNet is now introducing a newer client called IBM Content Integrator, so I think it's flexible. Also migration. For example, if I want to move from my building to a new building, I have to move the physical server and everything would need to be changed, like network settings, etc. I think FileNet can handle this. View full review »
Softwaree227
Software Developer at a insurance company with 1,001-5,000 employees
I think it's valuable that users are able to create their own content, and they can manage their own sets of tasks, to work at their own pace and get their jobs done. View full review »
GeneralMba45
General Manager at a tech services company with 1,001-5,000 employees
Our most valuable feature is it's highly scalable. There can be up to billions of documents or content items. It can support thousands to tens of thousands of concurrent users. There is also tight integration between the content and process functionality. View full review »
Ben Holmes
Financial Informatics Analyst at a insurance company with 10,001+ employees
Stores a lot of documents. It's a good repository for that. View full review »
reviewer1014633
Administration Division Support and IT Services at a manufacturing company with 1,001-5,000 employees
The most valuable feature is access control. View full review »
reviewer1081452
Director Of Information Technology with 201-500 employees
The features that I have found most valuable include the Data Capture and Case Manager features. View full review »
ServerMadd8a
Server Manager at a logistics company with 1,001-5,000 employees
We actually use it in conjunction with BPM to auto-bill our customers, based on when the bill gets checked into FileNet. View full review »
ProjectL6af9
Project Lead Engineer at a healthcare company with 10,001+ employees
The technical support that we get from IBM. View full review »
AreaMang4d5e
Area Manager at a tech services company with 1,001-5,000 employees
Smeb97d
SME at a energy/utilities company with 1,001-5,000 employees
* The document management elements * The worker's management pieces * The distributive environment capabilities We run a global corporation with locations all around the world, therefore the distributive environment is important. View full review »
Chrystan Duarte
Business Development Manager at a tech services company with 51-200 employees
The designing. The design of development is so easy. It's a good product for designing flows, BPMs, and configuring roles. View full review »
Solution4311
Solutions Architect at a financial services firm with 5,001-10,000 employees
* The scanning automation piece. * Being able to capture documents for retrieval. View full review »
ShababShams
Project Manager at a government with 11-50 employees
* Document storage * The ability to search * Check in/check out View full review »
Business259f
Business Solutions Manager at a tech services company with 501-1,000 employees
It has the ability to mix document management and process automation. For our customers, it is very attractive that they have a solution which documents their structure and the structure of their data. It also designs the process to complete the automation. View full review »
SystemTe38a9
System Tech Oracle Database at a comms service provider with 10,001+ employees
It is easy to use. You can put everything in it, such as, documents. It is really easy to access and pretty easy to set up. View full review »
ProjectL3ff4
Project Lead Systems Engineer at a healthcare company with 1,001-5,000 employees
The straightforward approach to the install. View full review »
Gonzalo Varalla
CIO at a insurance company with 1,001-5,000 employees
The natural interoperability with IBM Datacap, that is a key component of our solution, as well as with BPM, and WebSphere Portal. That's why we prefer FileNet instead of some other, less world-class solution. View full review »
Joanna Leong
‎Senior Development Manager, Business Systems at a financial services firm with 10,001+ employees
Document security. View full review »
Moshe Yavniel
Deputy CEO with 51-200 employees
The most valuable features for us are Wex (Watson) for search, Datacap for OCR/ICR, and Automation Anywhere for RPA. View full review »
Nicholas Parrella
Content Services, Digital Transformation Thought Leader & Strategist with 10,001+ employees
Records management to apply document classification for retention and disposition of business records. Email and instant messages are included. View full review »
Greg McGarthy
Architect For FileNet ECM at a healthcare company with 1,001-5,000 employees
It is very flexible. View full review »
Reviewer83
Consultor at a tech services company with 11-50 employees
The most valuable feature is the guarantee of delivery, although in some cases this guarantee of delivery fails. Development in code appeared to solve this lack. View full review »
Find out what your peers are saying about IBM, Microsoft, Alfresco and others in Enterprise Content Management. Updated: November 2019.
379,605 professionals have used our research since 2012.
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