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SAP Signavio Process Manager Alternatives and Competitors

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Read reviews of SAP Signavio Process Manager alternatives and competitors

DF
Global Enterprise Architect and Catalogue of Business Solutions Manager at a recruiting/HR firm with 10,001+ employees
Real User
Top 20
Enables people, not in the same location, to access IP data in a simple way using the web interface

Pros and Cons

  • "We use erwin Evolve to publish to the website. This allows us to enable publishing our website using parameterisation features. In a very fast, quick way, we can publish a table or chart onto a website."
  • "The way that we are using it for application management, we have several KPIs. We want to follow and monitor them regarding a number of solutions. We cannot calculate this today. We would like real-time calculations along with the KPIs in order to improve the user experience. We would like the tool to be able to display this, not only as signals, but as charts."

What is our primary use case?

We use it for the registration of any IT solution. This solution is now linked to our CMDB (our technical asset management database). We also use it for its business capabilities support, e.g., business subjects or business data used by each application to understand what we are doing with solutions and trying to rationalize it as much as possible for our entire worldwide team.

erwin is for all users and the chief distributor of the web interface. From the admin side, we are using the back-end of erwin to try and do data modeling.

People use this solution for many IT functions. It can be an IT business partner looking for IT solutions in other countries, a project manager or architect looking to implement a solution, or IT leaders getting KPIs on a report.

We are using their SaaS version hosted by Azure. Therefore, we are using the latest version.

How has it helped my organization?

We use erwin Evolve to publish to the website. This allows us to enable publishing our website using parameterisation features. In a very fast, quick way, we can publish a table or chart onto a website.

This is the first time that we have a central repository in our company where we can see and look at all the legacy applications which are used to serve the world. We are able to consolidate all our new solutions/technologies and plan some standards in our company.

Its reports show our IT landscape and we can better understand how technology is communicating.

It's taking the place more and more of our daily usage, as a way to consume information since it's more concentrated. While I don't think it will become critical, it will become more useful on a daily basis in order to plan and follow IT transformation.

What is most valuable?

The most valuable feature for us is the visibility to open and enable notifications to the web interface for users that we want to prevent. Therefore, we are able to maintain their data as they are spread out across the world, and it's consolidated into one singular repository. This is necessary to enable people who are not in the same location to access IP data in a very simple way using the web interface. The second reason it is quite useful - anybody in the company can consult and access the data.

It is quite user-friendly.

We are also using erwin DT for integration to a wider ecosystem. It's a way to be able link erwin with the CMDB, which is technology with a layer to a server, etc. So, we automate and link with the assets or technical components of each server to solutions.

What needs improvement?

The web interface could be more user-friendly. 

When you are publishing in the IT landscape, there is no real way right now to have a template that can alter the automated CS. 

The way that we are using it for application management, we have several KPIs. We want to follow and monitor them regarding a number of solutions. We cannot calculate this today. We would like real-time calculations along with the KPIs in order to improve the user experience. We would like the tool to be able to display this, not only as signals, but as charts. 

For how long have I used the solution?

One year.

What do I think about the stability of the solution?

This is not a critical solution. We have faced some challenges and issues with the tool, especially in the beginning. Many of these have been solved. It is now stable regarding the needs that we have.

One person is required for maintenance and deployment of this solution. We have a developer who does the development and enhancement of the product. As the enterprise architect, I do the design and deployment.

What do I think about the scalability of the solution?

Anybody from the company has access to the information; it is free internally. There are 1,000 users from IT in our group. So, everyone is not accessing the tool on a daily basis. Approximately 60 percent of the staff is getting onto the tool on a weekly basis in order to dig into the information. 

How are customer service and technical support?

There is the willingness to really support the customer. However, it can be improved to become more efficient. Overall, I am quite satisfied with it.

Which solution did I use previously and why did I switch?

We previously used MEGA HOPEX. We switched for two main reasons:

  1. The cost. 
  2. The complexity of media texts which was making it really difficult to maintain and share with other architects. 

In the end, MEGA HOPEX was really powerful tool. However, if you're not spending your days on it, you can quickly lose how to do things on it. 

How was the initial setup?

I did the initial setup. The deployment was very fast.

The initial setup is quite fast compared to other tools on the market. After a day or two day of training, it's quite easy to really get into the tool to manage and develop it.

Each time we want to get into more complex features. We need to dig in to understand them. Their user guides for this can be improved.

Our implementation strategy took a big longer. The way we did it, we ensured to involve all our key stakeholders who were contributing data during the design phase. So, they were able to influence the way we were designing the data modeling and so on.

To ensure that the stakeholders were aware and familiar with the tool's usage, we did a trial version. When looking at the trial version, we considered whether we could add some capabilities. For example, could we adapt the user interface to be more user-friendly? Also, adding integration of our solution to the CMDB.

What's my experience with pricing, setup cost, and licensing?

On a yearly basis, our licensing costs are 50,000 euro. There are no additional costs because we are on a SaaS model.

Which other solutions did I evaluate?

We evaluated about 10 product besides erwin, such as MEGA HOPEX, Signavio, BiZZdesign, and LeanIX

What other advice do I have?

We didn't have the perfect design on the paper before starting to implement it. We just started to implement it, then tried to use it. It is better to try and hope than wait and miss out.

Adoption is not connected to any tool with enterprise architecture. The capacity of people to feel the benefit of enterprise activities will be from going through education and a commitment on behalf of key people. 

I see a willingness in the company to add new features. Though, I don't feel they are pushing the solution hard enough.

I would rate the solution as an eight (out of 10).

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
DJ
Process Architect at a energy/utilities company with 1,001-5,000 employees
Real User
Top 5
Highly integrated, user-friendly, and supports mobile devices

Pros and Cons

  • "The most valuable feature is the integrated manner in which all the capabilities of the Enterprise Process Center platform work together and make it easier to complete the documentation of processes."
  • "As with all such platforms, Enterprise Process Center is a complex tool and there are many capabilities and features that take time to learn."

What is our primary use case?

We were looking for a BPM tool that enabled us to manage our:

  • Process portal available to all employees and contractors, together with access for our external partners
  • Process Architecture including linking to the process maps in BPMN 2.0 with validation of our limited user-friendly version of BPMN, linked to the Process Architecture
  • Process documentation, including work instructions and procedures
  • Process Controls embedded in processes and linked to the risks and regulative compliance items
  • Process performance measures, including collecting any raw data from source systems, calculating measures, and then providing dashboards and reports for review
  • Process improvement initiatives with tools to support analysis and identification of processes requiring improvement

We needed the entire platform to provide a browser-based, user-friendly and available on mobile devices (for our field staff and external partners) as well as desktop.

Lastly, we also wanted the capability to move towards process execution of human-centric workflow and integrate with our RPA platform.

How has it helped my organization?

While it was still early days, the Enterprise Process Center platform provided us with the flexibility to allow us to implement BPMN 2.0 without being too rigid. We also found that we had available additional capabilities, such as master data management and document management. These were going to be extremely useful in bringing new capabilities to the organization to replace legacy capabilities (already flagged for replacement) as our implementation program and rollout proceeded.

What is most valuable?

The most valuable feature is the integrated manner in which all the capabilities of the Enterprise Process Center platform work together and make it easier to complete the documentation of processes.

The platform is also highly configurable and customizable, although it is clear that you should learn to "walk before you try to run". In other words, starting with the out-of-the-box implementation still provides a very feature-rich environment that can be improved even further as your usage matures.

What needs improvement?

At this stage, we have don't really have any issues that have caused us any significant problems.

As with all such platforms, Enterprise Process Center is a complex tool and there are many capabilities and features that take time to learn. We have only begun to scratch the surface of the EPC, so we are still early in our learning cycle. While the available help and user documentation are highly informative, adding links to short how-to videos would be extremely useful. We can see that Interfacing has already been working on this over the first half of this year.

For how long have I used the solution?

We have been working with Interfacing and Enterprise Process Centre on a proof of concept project over a six month period.

What do I think about the stability of the solution?

We have had no stability issues

What do I think about the scalability of the solution?

We can see this is a highly scalable solution

Which solution did I use previously and why did I switch?

Prior to conducting a search and selection process, we relied upon Microsoft SharePoint, Word, and Visio for all of our process documentation.

How was the initial setup?

As we have had EPC delivered as a SaaS solution, setup was straightforward

What's my experience with pricing, setup cost, and licensing?

My advice for anybody who is implementing this product is to understand what options you believe you are going to want to implement and rollout in the first three to five years, but spend the most time understanding what the set-up costs and pricing will be in the first two or maybe three.

It is highly likely that your expectations and plans will change during this initial period. So it is important to understand what flexibility is available to you on the pricing options available.

Which other solutions did I evaluate?

Our BPM Tool search was conducted over a three to six-month period. During this time, we also looked at Signavio, BOC ADONIS, Prime BPM, and BIC Cloud

What other advice do I have?

Interfacing is a very engaging and accommodating company to work with. They have been involved with BPM for longer than most of their competitors and have people with a diverse range of experience.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Elsedeeck Elrayes
Business Process Management Specialist and Business Continuity Management Coordinator at a insurance company with 1,001-5,000 employees
Real User
Top 10
Very fast with great documentation but has limited scalability

Pros and Cons

  • "The fact that it's on-premises allows you to get fantastic speed. It's got a faster response rate, it doesn't lag, and it doesn't have any latency when you're working on it."
  • "If you look at ARIS, for example, or Signavio, the flowchart combines all the details and with the click of a button I can create a process manager. That would be something that Visio could add. It would cut my workload in half."

What is our primary use case?

We primarily use the solution for business process design.

What is most valuable?

The simplicity of the solution is great. It doesn't have a lot of menus, so it's easy to navigate. 

The fact that it's on-premises allows you to get fantastic speed. It's got a faster response rate, it doesn't lag, and it doesn't have any latency when you're working on it.

The solution has a very comprehensive set of icons. It has a BPMN location and a lot of other different locations you can use at the same time.

Microsoft offers great documentation of the product.

What needs improvement?

The reason we're moving from Visio to another program is the fact that you can link the library on ARIS or Signavio. These you have to save them on the save drive which as a collaboration. It's not working for us.  There needs to be better configuration at this point. We need something a bit more flexible in that sense.

The scalability is limited.

If you look at ARIS, for example, or Signavio, the flowchart combines all the details and with the click of a button I can create a process manager. That would be something that Visio could add. It would cut my workload in half. Currently, once I'm done with drawing the flowchart, I need to take it and put it in that document and then explain what the flowchart is.

For how long have I used the solution?

We've been using the solution for four to five years at this point.

What do I think about the stability of the solution?

The stability is good. It's reliable. It doesn't crash on us, or freeze. I don't recall any bugs or glitches.

What do I think about the scalability of the solution?

The scalability is average. It's not as scalable as other options. Organizations that need to expand it may run into issues.

We have about five to ten users on the solution at our company.

How are customer service and technical support?

I've never required technical support. I can't speak to the level of service they provide.

That said, there is great documentation, so it's pretty easy to troubleshoot by referencing those if you need to.

Which solution did I use previously and why did I switch?

We've tried ARIS and Signavio. We're still looking for a solution that can replace Visio for us. We're looking for something that can link our library.

How was the initial setup?

In our organization, the IT department takes care of the initial setup. I wasn't part of the deployment process.

What other advice do I have?

We're just a customer. We don't have a business relationship with Microsoft.

We're using either the 2015 or 2016 version of the solution.

The first question a company needs to determine how complex the processes are and how much depth, how much detail they want to document. If it's simpler and they want to get away from the flow chart and then present it somewhere else (such as on a PowerPoint or a report) Visio is a great option.

However, if you want to actually manage your processor, simulator, have a database, or have workflows in order to get approval within different departments or, for example, create documents after a flowchart, then I'd recommend other programs.

Overall, I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AlonBear
Co Founder at Dr. Agile
Real User
Top 5
Lightweight tool for modeling that is open-source and easy to set up

Pros and Cons

  • "It allows me to present or to demonstrate the business process flow, visually, without having to resort to PowerPoint, Visio, or other products."
  • "If there were some industry templates it would have helped significantly, because it is similar to a process map for a domain. That is what we are currently creating, a domain-relevant process map."

What is our primary use case?

The primary use case is for modeling processes.

How has it helped my organization?

It allows me to present or to demonstrate the business process flow, visually, without having to resort to PowerPoint, Visio, or other products. 

I can convert it into a real process. Once it is validated visually by the business people, then it can be enhanced into a full-blown process model.

What is most valuable?

The features that I like the most are the drag and drop.

What needs improvement?

The simulation feature of this solution needs improvement. As an example, if I wanted to highlight an event then when I press on it, I would like all of the impacted processes to highlight. That way, you can see the impact of an event on different processes.

If there were some industry templates it would have helped significantly, because it is similar to a process map for a domain. That is what we are currently creating, a domain-relevant process map. 

When it comes to insurance, just to give you an example, there is marketing, then underwriting, policies for contracts, policies for prevention, collections, there are claims, and business flows that we had to create from scratch. If we could have started through a template, it would have helped us kick start the initiative.

For how long have I used the solution?

I have been using Camunda BPM for one year.

What do I think about the stability of the solution?

This solution is stable. I have not experienced any issues with this solution.

What do I think about the scalability of the solution?

It's a bit early, so I haven't stress-tested it yet for scalability.

We have three users.

How are customer service and technical support?

I haven't reached out to technical support.

I found everything on the website. The manuals and tips were useful.

Which solution did I use previously and why did I switch?

Previously, I used BPM online, but I changed to Camunda BPM because I downgraded my current requirements.

I enjoyed BPM online but needed a more lightweight tool for modeling. BPM online is cumbersome on the modeling side.

How was the initial setup?

The initial setup was straightforward.

It was deployed a year ago, so I can't remember exactly, but I think that I only took a few minutes to deploy.

What about the implementation team?

I did not use an integrator, I did it on my own.

What's my experience with pricing, setup cost, and licensing?

It's free, open-source.

I use the open-source free version.

Which other solutions did I evaluate?

I reviewed Sygnavio and Pega Systems. 

I chose the Camunda BPM, because I am domain-oriented, and I saw that many companies, especially in my domain, the insurance domain, are using Camunda BPM and that gave me the insight as to where I should focus my efforts.

What other advice do I have?

We are currently a startup with Insur Tech and we are sensitive to cost. It's our strategy and it is the best tool for the price at this time.

What I have learned from using Camunda BPM is to keep it simple.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Linda NamayanjaPMP,CBPA,ITIL
Supervisor Business Analysis-Process Management at a government with 1,001-5,000 employees
Real User
Top 5
Excellent simulation capabilities with an easy setup and quick deployment

Pros and Cons

  • "The solution's simulation capabilities are the most valuable aspects."
  • "There could be more documentation."

What is our primary use case?

We primarily use the solution for modeling.

What is most valuable?

The solution's simulation capabilities are the most valuable aspects.

What needs improvement?

I've not really found any features that are lacking. I've never tried other solutions, so I can't compare it to anything. So far, it's meeting my expectations.

There could be more documentation.

It would be useful if the solution also offered enterprise architecture and risk management capabilities.

I want to be able to use the whole Bizagi suite. I'm sure it's quite advanced and capable of doing more.

For how long have I used the solution?

I've been using the solution for about two years now.

What do I think about the stability of the solution?

The solution is very stable. We haven't found any bugs or glitches. The solution doesn't crash. It's quite reliable.

How are customer service and technical support?

We've never been in touch with technical support, so I don't have any experience with them at all.

Which solution did I use previously and why did I switch?

I've not tried out other solutions at the company itself. This is the only solution I've used so far in this organization.

I have personally tried using Signavio, CPN Tools, and Visio.

How was the initial setup?

The initial setup was very straightforward. It was not complex. 

Deployment was very quick. Within five minutes it was done.

What about the implementation team?

I handled the installation myself.

What's my experience with pricing, setup cost, and licensing?

We aren't really paying anything for the solution currently. I acquired this tool when I was using it at school during my Master's class. It was given to us as a package from the school, so I brought it to work to use.

Which other solutions did I evaluate?

Due to my previous experience with a few other tools, I knew they would not meet our needs, so I didn't evaluate them per se. Instead, we decided to try Bizagi.

What other advice do I have?

I'm not sure which version of the solution we are using, but I don't believe it is the most recent version. I believe it is version 2.7.02.

We have ten users on the solution that strictly use it for modeling purposes.

I'd advise other companies to understand what they want first and what the tool should do for them. That way, when they look at different options, they'll have a list of features to seek out. It will help them discover which product will work best for them. No one should rush out to buy any product.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Get our free report covering Celonis, Software AG, Microsoft, and other competitors of SAP Signavio Process Manager. Updated: September 2021.
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