ServiceNow Valuable Features

Consultant at a consultancy with 10,001+ employees
* Request module * Orchestration * The PPM Module is pretty important in our organization The workflow is something we use on a day-to-day basis. It's pretty handy the way it is in ServiceNow. As our ServiceNow implementation focuses on Healthcare domain which is highly regulated , Hence we are unable to follow the full agile way to develop/implement application enhancement or new requirements , Hence we follow a hybrid delivery model where we have integrated following servicenow modules Demand-Requirement-agile Developement- Test Management -Defect Management- Change Managementto bring our releases/changes in a regular basis , enables us to practice CIP & also helps us in having an end to end tracebility. Also, in the Service Portal, use of Angular JS gives a very good look & feel & a lot can be done with OOB widgets - By modifying existing widget which is pretty simple, We can leverage a lot on top of it. Finally, I also like the architecture for collaborating between business logic and client interaction on our client interfaces. View full review »
Senior Management Consultant at a consultancy with 11-50 employees
It is very easy to integrate with other legacy systems. It's really easy to replace obligations. Each employee can develop their own workflow. With ServiceNow, you can create your own APIs. It's very easy. This was something that I didn't expect from the tool. It's better than I expected. It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly. View full review »
Vinod Kanna
Software Development Manager & UX / UI enthusiast at Accelya World SLU
I think the incident management, change management and problem management features are the best. They are very good and I like all three of them. If most of our customers could learn the benefits of these three features, that would be great. Another advantage of this solution is that we can get a detailed analysis on each incident; how long it took for resolution, how long it was on the client side, a detailed time base. Detailed reporting is another valuable feature and our customers comment on it too. View full review »
Learn what your peers think about ServiceNow. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
455,301 professionals have used our research since 2012.
Larry Finlay
Global Service Management Lead, Powered Enterprise at a financial services firm with 10,001+ employees
ServiceNow's Customer Service Management (CSM) Pro & DevOps modules in particular - including ServiceNow's strong interface APIs (to Jira in particular in my case) - have allowed us to: 1. Automate some of the more menial tasks while accounting for our need to develop 2. Deploy a lot of new features and functionality that get continuously and rapidly introduced by the major vendors via their regular upgrades (e.g. Oracle 4 times per year, Coupa 3 times per year, Workday 2 times per year, etc.). View full review »
Practice Manager, Automation & Orchestration at a tech services company with 5,001-10,000 employees
The reason that ServiceNow is as good as it is, and opposed to Remedy, Cherwell, and HP OpenView, is that ServiceNow was the first IT service management platform or enterprise. ServiceNow was the first true enterprise to service management platform. They were the first to understand that a request is a request and service is service. ServiceNow goes back internationally a long time ago when they were Fuji. ServiceNow releases are alphabetical. My experience started with Fuji, and they are on the Orlando release now. Even back then, they were able to put any process into ServiceNow, even if it wasn't and IT process, and have it managed through the platform. View full review »
Director at a tech vendor with 1,001-5,000 employees
The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks. For example, if there is a chain which requires different steps of execution validation or execution steps, those task divisions, as well as the assignment and ownership of the tasks, is something that is really useful in ServiceNow. View full review »
Gagan Pattanayak
Chief Revenue Officer at a tech services company with 51-200 employees
ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on. That means we can focus on core functionality rather than having to build all the application scaffolding and platform capabilities by ourselves. That saves us at least 50% on development effort, and because we’ve got a consistent platform framework, we also get a lot of reuse. That makes it easy to consolidate and retire applications built on legacy tools. For example, Lotus Notes; we can modernize and save costs. In fact, since we started out, we’ve built more than 20 custom ServiceNow apps and our team is still fewer than 10 people, including QA. View full review »
Roland Zuurveld
Senior Consultant at Sequal IT
There is one platform and many solutions. Workflows are well designed and robust. All user screens have the same look and feel, helping to understand the logic of the supported workflows. Integrations to third parties are strong and build on on off the shelve API integrations which makes them quite easy to build. ServiceNow is built on the best practice framework ITIL and helps customers organize their organizations accordingly. Although many trainings need to be completed, this assures a proper knowledge level at the users. View full review »
Senior System Engineer at a healthcare company with 1,001-5,000 employees
ServiceNow is a very powerful tool that can perform a lot of different functions. View full review »
Alfredo Pedron
Chief ITSM area at MAINSOFT
The product is very robust. The solution offers very good customization. I can make very strong chains and format excellent business rules. The pricing of the product is quite good. It's not too expensive. The setup is very easy. View full review »
Head of Digital Services & Technologies at a manufacturing company with 10,001+ employees
The solution is very easy to use. Now that I've worked with it a little bit, I can find what I need rather quickly. It was pretty easy to implement the solution. The solution is quite sizable. There are a lot of features. It can scale well. The product is stable. The solution integrates well with other products. We've been pretty happy with the level of support they offer their clients. View full review »
Senior Loan Analyst at a financial services firm with 5,001-10,000 employees
In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow. View full review »
IT Service Delivery Manager at a computer software company with 10,001+ employees
From a service perspective, I think that being able to customize it great. It's a very low-code platform, and it's simple. The user experience is also really good. View full review »
IT Service Manager at a financial services firm with 1,001-5,000 employees
I have found that sorting and grouping functions are particularly useful. View full review »
Director of Cloud Services at a tech services company with 11-50 employees
The Workflow feature is the most valuable. View full review »
Retail Supply Chain Service Leader at a manufacturing company with 10,001+ employees
Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs. View full review »
Delivery Lead, Enterprise at a wholesaler/distributor with 10,001+ employees
We have found the service easy to use, although, we have ended up customising a lot of parameters. It is a functional comprehensive featured solution compared to everything else on the market. View full review »
Idan Harel
Managing Director at a tech services company with 51-200 employees
* Your selected platform, for managing and consolidate ITIL Processes, HR, PPM, CSM, and any new enterprise app you want to build on the platform. * Set of pre-built ITIL processes as well as a platform that can be used to build a variety of custom business applications. * The process flexibility - it's very easy to customize and build off of. * Easy to integrate with third-party applications. * Customized Dashboard as per user requirement. View full review »
Principal Consultant at a consultancy with 11-50 employees
The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation. View full review »
Founder and business lead at a tech services company with 11-50 employees
What I like the most is that it's a common service data model and the fact that everything is available on one platform. View full review »
VP, Service Management at a tech services company with 51-200 employees
What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards. View full review »
Consultant at a consultancy with 11-50 employees
It has more extensive features as compared to the other competitors. View full review »
Business Lead at a manufacturing company with 10,001+ employees
This solution is a single-storage for our user community to submit help desk tickets. View full review »
Jeffrey Goudsmith
Consultant at Sequal IT
The most valuable feature is that this is a Cloud solution. The MGM version is easier to use. View full review »
Learn what your peers think about ServiceNow. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
455,301 professionals have used our research since 2012.