Backup and Recovery Software Forum

Ariel Lindenfeld
Sr. Director of Community
IT Central Station
Apr 19 2021

There's a lot of vendor hype about enterprise backup and recovery software. What's really important to look for in a solution?

Let the community know what you think. Share your opinions now!

Raul GarciaThey are several aspects; 1) The frequency with which you need the backup files, folders (files) and / or servers in question to be running. Since this frequency is in theory your closest and farthest recovery point at the same time. Example 1: If you define that every four hours, in case of a problem you will be able to recover what you backed up four hours ago 2) The estimated size of what you need to back up vs. the time it takes to back it up Example 2: If you are going to backup 300 GB every four hours and the process takes 8 hrs. (because your information is sent to a MDF - SITE mirror by an internet link or something) then you will not be able to back up every 4 hours, you will have to do it every 8 or 9 hrs. Example 3: If you are going to backup 50 GB every four hours and the process takes 1 hrs. (because you send your information to an MDF - SITE mirror through an internet link or something) then you will not have problems when you have to make the next backup within 4 hours. 3) The applicant's ability to program (in sequence and / or in parallel) what you need to support Example 4: Suppose that some files, folders (files) and / or servers need to be backed up every 4 hours. and others every 12 hrs. and others every 24 hours. and others maybe every week. In this case you have to estimate very well the worst scenario that is when the sum of what you are going to be supporting coincides and that slows the process, which implies that when the following programmed backups are activated they effectively run without setback. 4) The flexibility of the application for the execution of incremental or full backups Example 5: In this case it is knowing what the application is going to do in case a backup fails. Does the incremental part that did not back up start again from scratch? Does it leave a process restart point, if so, how reliable is this process? Will it force you to make a FULL backup that will not take 4 hrs. and that it will take 24 hrs. or more? With what your programming will have to be re-standardized? 5) While it is true that the restoration is the most relevant, prior to this you must ensure that you have well supported what "budgets" should be supported. In these aspects www.datto.com is what worked best for us.
Tomas-DalebjörkThere are several things to consider. The abilities to have flexibilities to fulfill requirements - Recovery Time Objectives (RTO, how to fulfill different requirements that the business has to restore data that meet the requirements of "how long time can the business live without the data") - Recovery Point Objectives (RPO, how to fulfill different requirements that the business has about how much data to lose in case of different incidents) - Backup Time Objectives (BTO, how efficient the solutions are to protect the data) - Resource utilization (How cost-efficient the solutions are with the resources utilization), data reduction inline/post, progressive incremental forever with/without rebuilding base data - Maintenance tasks on the solutions (data retention managements), protecting the solution, upgrading off/online, .. - Support from vendor - Price of the solution - Limitation of licenses, gentlemen's agreement, or hard limits - The ability to use different retention policies, exclude content, use different storages, extra copies etc... - Security of the solution Philosophy: Why backing up data again if the data has not been changed? The fastest way to protect data is to not back it up (again) Progressive incremental forever (Always incremental) Philosophy: Why restore all data if you can restore only the data needed Instant Recovery or restoring single objects Integrating the backup process with applications such as PostgreSQL, Oracle etc, so that the archive logs / WAL logs, etc will be protected immediately when it is created will improve the RPO. This can be done using SPFS - a filesystem for Spectrum Protect Taking application-consistent snapshots stored on Spectrum Protect storage using efficient data transfer (progressive block-level incremental forever), reduces the time to take backups, and saves resources on the backup server and the server protected. This can be done using SPFS - Instant Recovery for Spectrum Protect Restoring only what is needed, can be performed by native backup software such as Spectrum Protect. Provisioning an application consistent snapshot to a server and accessing the data while the restoration is performed in the background can be done using SPIR - Instant Recovery for Spectrum Protect. This helps clients to access data directly to select the data that is needed to copy to the origin or use as production data directly.
Thang Le Toan (Victory Lee)1. Data integrity (e.g., fast recovery capability, scheduling backups of the most recent problem / high success rate recovery / ability to automatically check or open data to be restored for quick check support to identify define backup data that can restore well). 2. Data availability (e.g. the ability to successfully back up in the backup window). 3. Integrate with the rest of the infrastructure (e.g. automation, the ability to create scripts when backing up or restoring or syncing data). 4. Easy to use (for example, an easy-to-find interface for necessary functions, arranging drivers in a process sequence). 5. Confidentiality, data encryption and data protection. 6. Ability to integrate standards The General Data Protection Regulation (GDPR), Centralized data management, uniform data control, can access backed up data by Token, USB smart.
Shashi Ranjan
User at Zirca Digital Solutions Pvt
Apr 06 2021

Hi,

I'm preparing a technical comparison between Veritas NetBackup BMR and Acronis Backup for our Leadership team. Specifically, I need an in-detail & point-wise description of the Acronis Backup solution.

My setup: ~150 systems.

Thank you in advance!

Rony_Sklar
IT Central Station
Mar 27 2021

What are the most important considerations when selecting backup and recovery software for your business, particularly for cloud-based solutions? 

What tips can you share for making the process of selecting backup and recovery software easier?

SimonClarkCloud based backup and storage is the way to proceed in most cases, thus avoiding hardware that needs to be located securely and needs regular updating and refreshing.The longer term cost of ownership will be less by using cloud backup. Generally the following should be considered 1. How quickly would we need to recover our backup. 2. How often do we want to perform backups e.g. some companies will need their data backed up almost continuously and others will be happy with a daily backup. 3. Is it better to use a single vendor for everything i.e. backup, archive and storage or select multiple solutions. 4. How often should we be checking to ensure my backups are working - many companies don't check and get a bad surprise when they find none of their backups actually worked. 5. Can we have unlimited uploads and downloads and how granular do we need that to be and how much will that cost - some vendors have expensive limits on uploads and downloads and some offer unlimited access. 6. Have we de-duplicated our data and will the backup solution do that for us. Otherwise are we paying to backup multiples of the same data. How do we deduplicate if our backup vendor doesn't do it for us 7. Has our backup solution got sufficient security controls i.e. is the data encrypted, locked and has it been scanned for ransomware? Does the backup solution do that for us or do we have to purchase more tools. 8. A common misnomer is that enterprises believe their data is secure because they are using 'The Cloud' i.e. M365, AWS, Azure, GCP - Note:  Cloud providers are responsible for their infrastructure, you are responsible for your data - A separate backup provider and strategy is essential. 9. Do we have the right people internally to manage our backup strategy, how much time will it take them and what happens if they are not available. It is worth finding a vendor which will automate as much of your backup as possible. This will also save you money over time too. There are a small number of excellent vendors with competitive commercials that can do all of the above providing their customers with peace of mind. If they have a disaster they can be rapidly back to a secure working system. Choose a provider that meets your critical needs and budget.
MahdiBahmaniOn the one hand, A backup solution is part of a bigger one which is named Disaster recovery and business continuity. The importance of BC and DR is depended on company size. If we categorized companies into three segments small, medium, and large companies, we can offer which solution fits each of them. On the other hand, we have third platform data centers, which are defined with Cloud, BigData, Social Media, and mobile devices. Nowadays a massive amount of data is creating from different heterogeneous sources. now our backup solution must be compatible with new requirements. All backup solutions offer many features, but there is a major difference between an enterprise backup solution and a small backup solution. That is the quality of performance of each part of the software. Enterprise software solutions provide more stability, resiliency, stability and are integrated for BC & DR, of course, they are not simple to use for everyone, while small backup solutions are medium-quality software with maximum simplicity to engage newcomers IT admins. That is why we can see a lot of simple programs which are not scalable. for example, the Veem backup solution is very simple, easy to use, and suitable in many small businesses, but when you want to use some advanced features such as SAN Based Backup, Backup replication in two or more sites, Backup staging, Cloud integration, or data protection in a heterogeneous environment, your challenges are beginning with these kinds of software. They would have become much more complex compared to Enterprise software, such as Veritas NetBackup.
reviewer1352379SimonClark did an awesome job of outlining considerations that should be considered. 1. Reporting - useful daily reports are critical to me.  I look for a traffic light kind of report that covers all jobs and assets across multiple days.  I want to be able to quickly digest the most recent backups - and see if there is a pattern of a problem, so I can take action quickly if needed. 2. Conciseness of use.  I want to be able to intuitively be able to use the solution.  Backup or restore, what, when, etc.  If I need a 400+ manual to use the product, then something is wrong with the product.  It should just make sense and flow easily. 3. Vendor engagement across multiple levels.  With the sales process, I want/expect to get answers quickly = particularly regarding the capabilities and what I am looking for.  With support, I expect a fast initial response, and continued good communication.  And, finally, I expect the development team of the vendor to care and ask for what features, capabilities, and improvements are important to me.
Ivan Monnier
Infrastructure Analyst en Whirlpool Corporation at Whirlpool Corporation
Feb 22 2021

What is the best backup solution for a hybrid environment (VMware/AWS/GCP)?

Chris ChilderhoseIf you are looking for a solution for a hybrid environment that covers the solutions mentioned then Veeam is the way to go. They cover both Hyper-V and VMware as well as all the cloud platforms with their appliances. Yes there are other solutions and as mentioned ensure you understand what you are trying to achieve when it comes to backup and recovery.
Steffen HornungOk, since you want talk with us, here is my recommendation: Rubrik. Install it wherever you want, cloud, datacenter, edge, it is your choice. Enjoy the google search experience if you are looking for a file to retrieve. Dont know the market share but that is just statistics anyway and bound to be old news.  As you are working for a pretty big company you may want to know that HomeDepot has deployed rubrik on over 2200 locations just in 3 days time. Preparation for that stunt with significant longer. But that is just how much you can do with automation on that product. Will change your point-of-view on backup, for sure.
JohnBowlingWe are evaluating this very question.  The best solution to protect onPrem systems  as well as Cloud based systems. For us, Cohesity appears to be edging out several of the other options. They have robust solutions for both onPrem (virtual & Physical) systems as well as Cloud (CloudSpin, DRaaS, DMaaS, etc.)  But, as others have pointed out, there's a lot unknown within the question.  If you are protecting PaaS systems, there will likely be holes with any 3rd party tool.  So it may be a hybrid approach (depending on your full set of requirements...)
Rony_Sklar
IT Central Station
Nov 03 2020

Why should businesses prioritize having a disaster recovery solution? 

Do you have some real life examples of cases where disaster recovery was not in place, and what the ramifications were to the business? And vice-versa - what are some examples of cases where disaster recovery proved vital and mitigated loss?

JohannFLEURYI’ve been working for big agro-company and multi-site for our different kinds of production. We put in place a BCP first to identify, in terms of revenues, which site were critical from that weren’t and construct our BCP accordingly. The BCP consisted on defining all actors and services mandatory to ensure production and delivery of our products (supply chain, ordering, delivering, third part and of course IT associated). We found out that before putting BCP in place some of our factories would have been totally unproductive for more than 3 weeks in case of major incidents.  so then after identifying all needed components, we came for some from 3 weeks outage to 4 hours. We had a very good commitment from our third-party suppliers too while coming to the analysis—and helped some to understand as well their own gap in the case of the same. So in the end, it was a win-win deal and today we do have clear visibility on all the chains needed to continue the most possible our business. And of course, i could be hired to help in putting in place such process (no matter it is IBM SP or any other tool, this is just a small part of the journey of BCP)
Zied Chelbidisaster recovery plan (DPR) is a set of “action to be taken before during and after a disaster”, and is made to help protect businesses in such an event. Although disasters may not always be avoidable, having a plan helps to reduce the potential damage and quickly restore operations. Disaster recovery plans and the preventative measures they include are essential for stopping disasters from occurring in the first place. Organizations can’t always avoid disasters, but having a plan helps to minimize the potential damage and get operations back up and running quickly here an example of a real case : >>> A DDoS attack: In this disaster recovery scenario, imagine that a group of malicious hackers executes a Distributed-Denial-of-Service (DDoS) attack against your company. The DDoS attack focuses on overwhelming your network with illegitimate requests so that legitimate data cannot get through. As a result, your business can no longer connect to databases that it accesses via the network – which, in today’s age of cloud-native everything, means most databases. It’s rare nowadays to have a database that does not require a working network connection to do its job. In this scenario, disaster recovery means being able to restore data availability even as the DDoS attack is underway. (Ending the DDoS attack would be helpful, too, but anti-DDoS strategies are beyond the scope of this article; moreover, the reality is that your ability to stop DDoS attacks once they are in progress is often limited.) Having backup copies of your data would be critical in this situation. That’s obvious. What may be less obvious, however, is the importance of having a plan in place for making the backup data available by bringing new servers online to host it. You could do this by simply keeping backup data servers running all the time, ready to switch into production mode at a moment’s notice. But that would be costly, because it would mean keeping backup servers running at full capacity all the time. A more efficient approach would be to keep backup data server images on hand, then spin up new virtual servers in the cloud based on those images when you need them. This process would not be instantaneous, but it should not take more than a few minutes, provided that you have the images and data already in place and ready to spin up. having no disaster recovery plan is equal to an unlimited downtime . In the Disaster Recovery Preparedness Benchmark Survey, the cost of outages added up to more than $50,000 in losses, on average, with bigger companies citing losses up to $5 million. It’s these kind of eye-popping figures that bring companies down without any hope of recovery. It doesn’t matter what size your company is, downtime is clearly the enemy you want to avoid
Shrijendra ShakyaI am in the business of Disaster Recovery and have been providing DRAAS with one of the renowned vendor equipment. I have come across quite a few cases where there had been many cases here in Nepal where ransomware attacks happen and all the data is encrypted of some reputed corporate houses. It had a lot of business impacts. Although they had some traditional backup mechanisms, the backup system copied all the ransomware files too so we devised new recovery mechanisms and help the client restore some files too. Additionally, we implemented and designed a new system and the client is contempt and everything is fine.
Mark Donnelly
User

I am researching Backup and Recovery software. I am interested in Acronis. How does it compare to VEEAM and Azure?

Mohamed EltoukhyAcronis: -Modern mobile-enabled web interface -Touch-friendly, works on tablets -21st century look and feel Veeam: -Basic outdated windows interface -Windows only – no mobile devices -Ancient look and feel
reviewer1243038Veeam is a leader. Acronis is a niche player. Veeam is integrated with most storage systems on the market. Functionality - I'd recommend Veeam.
JohannFLEURYThere is no “proper” answer to your question. First, before the tool, define your goal as: - how many systems? - how many virtual vs physical? - sizing (even roughly) - is there some DBs or specific app? Then time will come to choose the correct tool.
IT Operations Manager with 1,001-5,000 employees

Currently using R1Soft and have major issues.  We need the software to work with OVM, Linux, Windows, Sql server, Exchange, and Sharepoint.  We also need bare metal recovery functionality.

Martin MashIn my opinion, there should be no expense spared for protecting the companies data. I've used many solutions, and only one was open source. That was Bacula and I was only using it for Linux. Since there was no support, configuring took a lot of time and had to be manually maintained as to remove old backup data. It also created multiple backup files for a single server based upon backup data file size. My suggestion would be find a paid solution that will handle all of your needs. Things I would look for: 1. Reliability 2. Support 3. Redundancy 4. Data Deduplication 5. Capacity 6. Cost Only you can determine how important your data is and what the cost would be if you were unable to recover the data or the system.
Tomas-DalebjörkIf you want an opensource application than there are severals, Amanda for instance. If you want a backup software that has wide support, then Spectrum Protect is my best advice. Progressive incremental forever (always incremental backups). Philosophy: Why backing up data again if it has not been changed? The fastest way to backup data is to not back it up (again). Also faster for restoration as only one backup is needed to restore. Has also many other features, such as replication (multiple copies of data on different sites), data reduction (de-duplication with compression) saves data, encryptions, and many more features. If you want to have a simple interface and the ability to protect any data, then one can mount the Spectrum Protect storage like a filesystem using SPFS. With SPFS one can protect almost any type of data https://www-356.ibm.com/partne...;solution=56435&lc=en
it_user545196Check out Atempo Time Navigator. I have had R1Soft, BakBone, ArcServe and Symantec clients change to Atempo.
Rony_Sklar
IT Central Station

What are the best ways to backup SAN? Do you have any recommendations for efficient, secure options?

Eliajh JohnsonI have some good experience supplying Arcserve. The SAN Option enables Arcserve Backup servers to share one or more tape libraries by creating a virtual ring. Any backup or restore jobs on a server that has the option installed to run as local jobs. This is achieved with Arcserve UDP Premium. I'd be happy to arrange a demo with no obligation. 
Rony_Sklar
IT Central Station

Office 365 has built-in backup functionality, but some people recommend having a third-party backup. Is this necessary, and what solutions do you recommend for this?

Darrin LeboeufWe use a third party. AvePoint Backup for O365 & Dynamics 365. We evaluated a number of cloud backup providers and most (if not all) have unlimited capacity and retention for an all-inclusive per user subscription price. (No infrastructure!) We had several criteria that helped us make the best decision for our organization: Cloud Backup covered our M365 infrastructure components inclusively: -Exchange Online -SharePoint Online -Microsoft teams -OneDrive -Planner --(Additional Components that we do not use extensively) Even with retention by default within Microsoft's Cloud, AvePoint can help preserve critical data within the services. You must remember you are still responsible for additional data protection scenarios -- Inadvertent user deletion of files or emails... not to mention malicious attacks or other nefarious acts for example. A real tipping feature is that we use MS Teams extensively for all our internal and external communications. With our user population well versed in the application we were able to deploy AvePoint's Restore Bot "AVA" which is a godsend for IT as it alleviates a lot of "Can you please restore...X" because I deleted it or overwrote it etc... The self-service component it terrific and as a bonus, it cuts down on potential embarrassment by the users as they do not have to ask for the restore because of human error... Backup frequency is full then incremental 4x per day which allows for intra-day data recovery as needed (Possible) on top of the Microsoft retention and versioning restore capability. Overall, the implementation was extremely straightforward, and the console and feedback are very simple and intuitive. Other considerations: We have Country residency requirements and can satisfy them with AvePoint country resident data center. Cost to benefit ratio demonstrates incredible value to cost ratio in addition to the peace-of-mind the product offers.
Rupert LaslettDue to Microsoft's 'shared responsibility' model, it is absolutely necessary to have a backup of your O365 data, especially if the data is critical to the business. Whether you require a backup to be compliant or are looking for protection against accidental or malicious deletion (Insider Threats or Malware), a long term archive solution is well worth the price. There are many providers offering O365 backup solutions today so be sure to check for any hidden fees or potential caps. It's also worth checking to see if the vendor supports backup for SharePoint Online, Teams, and OneDrive as well as Exchange Online. Some companies provide licenses for you to backup locally, others provide an almost SaaS-like model, incorporating the storage and licensing. If you don't have local storage available or do not wish to backup locally then you're best off looking at Cloud Service Providers or SaaS providers for O365 Backup. Be sure to understand where your data is held, the level of security and redundancy, and whether or not there is any level of support included in the cost. You'll also want to be sure you can restore easily, with several different restore options as some vendors have very limited options. iland cloud, the company I represent, offers a backup of the entire domain within O365 for a per-user price including licensing, unlimited storage, and support, with no extra fees. Feel free to contact me via LinkedIn if you would like to find out more. Also happy to answer any questions on other vendors that I have experience with.
TonyKerrIn regards to Backups for 365, It all depends on backup costings licenses and functionality and what type of environment you have to say for Hybrid to the cloud. If you are in a large Enterprise environment it may be necessary to change your backup strategy to cover all products to get a cost-effective solution however 365 has basic built-in functionality but not many features as enterprise products. DPM https://docs.microsoft.com/en-us/system-center/dpm/dpm-protection-matrix?view=sc-dpm-2019 Veeam https://www.ct.co.uk/cloud/secure-backup-for-office-365-as-a-service?campaignid=1044984678&adgroupid=55058808401&adid=435674883076&gclid=CjwKCAjwqpP2BRBTEiwAfpiD-w-XyR7Y9dhHMjjq6ZN53N349aFcr396VYCShSVysrv-pC1Oa9bH_BoCalgQAvD_BwE AvePoint https://www.avepoint.com/uk/products/cloud/backup?utm_source=google&utm_medium=cpc&utm_content=lp-form&utm_campaign=backup-uk&gclid=CjwKCAjwqpP2BRBTEiwAfpiD--8clZue35PJp7nGKiqaGSKG7MbK2aGbXBWNFkfW2_GTha-j_19QzRoCAQEQAvD_BwE SolarWinds https://pages.solarwindsmsp.com/back-up-the-full-office-365-suite-at-an-affordable-price.html?&utm_source=google-search&utm_medium=cpc&utm_term=office%20365%20backup&utm_content=1782668382&utm_campaign=BU_CPC-Goog_Nonbrand&ds_rl=1280700&ds_rl=1284819&ds_rl=1284819&gclid=CjwKCAjwqpP2BRBTEiwAfpiD-zlldxtOx_cQaWL46TGA5Fx3NYCIn0VR8Z6zddz_0KyAj-bi1GiG7hoCTLYQAvD_BwE&gclsrc=aw.ds
Director of Operations at Armada Cloud

One of our clients was hit by the Locky (https://nakedsecurity.sophos.c...) strain of ransomware and had over 107,000 files scrambled and encrypted. 

Fortunately, since they've implemented a solid backup and recovery plan with us, we were able to get them up and running that afternoon without shelling out any bitcoins. 

Have you been affected by this rash of ransomware? If so, what version were you hit by, and what did you do? 

Be safe out there! 

it_user540687Interesting, can you provide more info on this scenario? Been seeing a lot of this kind of thing lately...
it_user370497Sure, we have a blog post about this published on our site: http://www.armadacloud.com/guidance/ransomware-im-infected-now-what/
Todd Brandt
President at TechPlanet

I work as the president of a tech consulting company with 51-200 employees. 

We are currently researching backup and recovery software. I am looking for more information regarding Infrascale and other options that provide:

  • DRaaS + Failover for Windows
  • Linux (SUSE) virtuals running in VMware/Hyper-V.

Thanks! I appreciate your help.

Adminsys677It depends on the features you are seeking. There are many solutions that I can recommend for the customer depending on your workload. If you are totally virtualizing, I will strongly recommend Veeam Backup and Replication. If you are heterogenous infrastructure I will recommend you IBM Spectrum Protect or Data Protection Suite from DELL EMC (Avamar, Networker, and RP4VM). But for good and optimal backup infrastructure, you need to have in mind that the first backup will be done on the Disk to increase backup and reduce backup windows, after that, you can externalize on Tape or cloud. The best Appliance for storing backup are DELL EMC Data Domain and Veritas NetBackup Appliance with these two solutions you can reduce your TCO and obtain performance of 55:1 using the feature like deduplication and compression.
LaveTyagiAtempo Time Navigator
Rostislav PilkaVeeam or Commvault. Veeam can be a bit easier to implement and administer, Commvault supports more client OS and applications as well as physical machines backups.